Buchanan Power Equipment Center, Inc.

Mr. [redacted] brought his 19 year old tractor in with a transmission problem. Our technician removed the fender deck and fuel tank to find the problem. The shift linkage was frozen and he had to use a prybar and hammer to free it. We investigated further and found that internal parts and...

complete transmission assemblies are no longer available from John Deere.  We do not repair equipment with used parts or other than OEM parts. The customer was advised of this, because although we temporarily freed the transmission, in the long term it would probably fail again. The customer decided against further repair, picked up the tractor. We later mailed him the shift knob that was removed at no charge.
It should be noted that we have been in business serving southwestern Ohio since 1947. We have been a John Deere dealer since 1976, receiving many awards over the years for sales and service excellence and customer satisfaction.  We do not "lie or commit fraud" as Mr. [redacted] has stated. We have always been an honest business with integrity.  Mr. [redacted]'s remarks about us are insulting.  Our mission is to provide the best possible equipment to fit our customer's needs and support those products with service and parts support. Thousands of our satisfied customer's will attest to this!
The total charge for Mr. [redacted] was $42.88.  If he feels our time is not worth any thing, then we will refund his entire amount.
Thank you,
[redacted]

We have left a voice mail and e-mailed Mr. [redacted] in an effort to resolve this complaint. 
It should be noted that the original service invoice was completed in March, 2015 and has not yet been paid.  Mr. [redacted] was advised on 3/20/2015 of additional items needed for that repair...

on his 2010 John Deere F710 mower with 186 hours. [redacted], Service Manager, called him and Mr. [redacted] approved at that time. He has talked with both our Service Manager, [redacted] and General Manager, [redacted]l about his repairs and his reasons for lack of payment.
The second service invoice was for a belt that broke in June, the unit then had 206 hours.  (This belt was not replaced in March.)
The prior service performed by our service department was in January 27, 2011, in the amount of $381.19.  The hour meter was 32 hours.
We are willing to remove interest charges, and adjust labor and pickup/delivery charges on the second invoice to satisfy Mr. [redacted].  He then needs to pay the agreed amount in full. ( $528.51 for the original service, plus $113.09 for the belt, plus tax of $7.63, for a total of $649.23.  He can call [redacted]l or myself anytime at 513-[redacted] for resolution.
Thank you,
[redacted]