Good Afternoon** *** brought her vehicle in and "requested" us to change both her Headlamp bulbs which we didShe also requested us to repair her windshield washers and repair the rear defroster.As per her request we replaced the bulbs repaired the windshield washer line that was broken leaking
fluid and re soldered the connector that was broken off her rear window.She called a few days later stating there was moisture in her headlamps (which is very common due to condensation) and that she had no issue with that prior to coming in for service.She called back a few days later stating there was moisture in her headlights and she wanted to come in on a Saturday to have it repaired.We explained to ** *** to please bring it in on a weekday as we needed to see what was going on and to bring it in during the weekShe started getting loud and obnoxious and insistedshe had to come in on a SaturdayWe again explained that we could not do it on a Saturday and again she became obnoxious and started cursing at our employee.** *** then called ** *** our General Manager and explained what happened she again started being obnoxious and cursed at him At that point we informed her that we would no longer work on her car.We have been in business at Arnold Chevrolet Buick since in all that time we have had only or Revdex.com Claims in years. We are a reputable company and stand behind what we sell or repair but we will not take verbal abuse from a customerEven though I believe we did nothing wrongwe will "Gladly" refund her for the repairs. I am looking forward to your reply Respectfully Mark C*** Service Director ###-###-####
Good Afternoon** *** brought her vehicle in and "requested" us to change both her Headlamp bulbs which we didShe also requested us to repair her windshield washers and repair the rear defroster.As per her request we replaced the bulbs repaired the windshield washer line that was broken leaking
fluid and re soldered the connector that was broken off her rear window.She called a few days later stating there was moisture in her headlamps (which is very common due to condensation) and that she had no issue with that prior to coming in for service.She called back a few days later stating there was moisture in her headlights and she wanted to come in on a Saturday to have it repaired.We explained to ** *** to please bring it in on a weekday as we needed to see what was going on and to bring it in during the weekShe started getting loud and obnoxious and insistedshe had to come in on a SaturdayWe again explained that we could not do it on a Saturday and again she became obnoxious and started cursing at our employee.** *** then called ** *** our General Manager and explained what happened she again started being obnoxious and cursed at him At that point we informed her that we would no longer work on her car.We have been in business at Arnold Chevrolet Buick since in all that time we have had only or Revdex.com Claims in years. We are a reputable company and stand behind what we sell or repair but we will not take verbal abuse from a customerEven though I believe we did nothing wrongwe will "Gladly" refund her for the repairs. I am looking forward to your reply Respectfully Mark C*** Service Director ###-###-####