Buck & Buck Inc

We Credited Mr***s American express card on May 16th for We do say our our website that the paperwork can take up to weeks and it did take less than weeks for his creditWe apologize for the inconvenience that this caused MrPowellWe are very busy the few weeks before Mother's
day and do not intend in any way to confuse seniorsYou will see that most mail order businesses need a few weeks to complete the process or a returnThanking you for the option to respond and hope Mr*** is satisfied.Sincerely,Julie

process
Complaint: ***
I am rejecting this response because: They indicate that their return policy states that it may take 2-weeks to process returns and issue a refund. Attached is a copy of their Return Policy as listed on their Website as of today (6-6-17). No where does it state anything about the 2-week process time. Again, this demonstrates their clear intention of misleading and confusing Senior CitizensAs indicated in my initial request, their Return Policy as listed on their Website must be corrected to reflect their true policy.Sincerely,
*** ***

process
Complaint: ***
I am rejecting this response because: They indicate that their return policy states that it may take 2-weeks to process returns and issue a refund. Attached is a copy of their Return Policy as listed on their Website as of today (6-6-17). No where does it state anything about the 2-week process time. Again, this demonstrates their clear intention of misleading and confusing Senior CitizensAs indicated in my initial request, their Return Policy as listed on their Website must be corrected to reflect their true policy.Sincerely,
*** ***

We Credited Mr***s American express card on May 16th for We do say our our website that the paperwork can take up to weeks and it did take less than weeks for his creditWe apologize for the inconvenience that this caused MrPowellWe are very busy the few weeks before Mother's
day and do not intend in any way to confuse seniorsYou will see that most mail order businesses need a few weeks to complete the process or a returnThanking you for the option to respond and hope Mr*** is satisfied.Sincerely,Julie

I would like to respond to the complaint as Mr*** states we do not put the time required to process a return on our website, and we do.Please see this link:http://www.buckandbuck.com/faq.html#how-do-i-return-somethingIt states clearly that it will take to weeks for a return credit to be fully processed.How do I return something?No authorization from customer service is required when making a return or exchange.We are happy to accept your return or exchange without a receipt, just give us your address and phoneIf you have the invoice, on the back of the invoice which is enclosed in each shipment, you will find instructions on how to handle returnsComplete the form, or, if you cannot locate the invoice, jot down on a piece of paper what you are returning and what action you would like us to take, i.e.: "Returning pair of slippers (44C), size mediumPlease exchange for a size large." Send via UPS or USPS (insured) to:ReturnsBuck & Buck Designs*** *** *** *
*** ** *** Or, tape the address label found at the top of the form onto the package.We will process your return right awayWithin 2-weeks your account will be credited, or a refund or exchange will be at your doorIf you have additional questions, call us at ***, Mon-Fri, 6:to 5:Pacific time.?

I would like to respond to the complaint as Mr. [redacted] states we do not put the time required to process a return on our website, and we do.Please see this link:http://www.buckandbuck.com/faq.html#how-do-i-return-somethingIt states clearly that it will take 2 to 3 weeks for a return credit to be fully processed.How do I return something?No authorization from customer service is required when making a return or exchange.We are happy to accept your return or exchange without a receipt, just give us your address and phone. If you have the invoice, on the back of the invoice which is enclosed in each shipment, you will find instructions on how to handle returns. Complete the form, or, if you cannot locate the invoice, jot down on a piece of paper what you are returning and what action you would like us to take, i.e.: "Returning 2 pair of slippers (44C), size medium. Please exchange for a size large." Send via UPS or USPS (insured) to:ReturnsBuck & Buck Designs[redacted] Or, tape the address label found at the top of the form onto the package.We will process your return right away. Within 2-3 weeks your account will be credited, or a refund or exchange will be at your door. If you have additional questions, call us at [redacted], Mon-Fri, 6:00 to 5:00 Pacific time.