Buck Hollow Farms

Eagle Ridge Dental Clinic [redacted] October 6th, Reference ID: [redacted] To whom it may concern, On May 26, patient [redacted] was seen in Hospital under general sedation and Dental work was performed During the procedure teeth were worked on, of which needed fillings and which needed a pulpotomy, a prohy to clean his teeth was also providedThe total cost of this visit was $The following year in February the Patient was again seen in Hospital to preform Dental servicesDuring this visit a total of teeth were worked on, all of which required fillingsSome of the teeth had had fillings placed on them at the previous appointment on May 26th, Unfortunately, because of a lack of Dental hygiene at home some decay had gotten underneath the previously placed fillingsThe total cost of this visit was $The Patient’s Parent had paid $towards his second visit prior to being seenThis balance was collected as an estimated portion for treatment costs based on the teeth Dr.Sinclair could access on the patient prior to being sedatedPatient was reluctant to open his mouth in the clinic and is too young for x-raysThe Patient’s Parent was informed that all necessary treatment would be performed while in Hospital under sedation and that the treatment plan could change once the Dentist was better able to evaluate the patient’s mouthAfter the completion of the Patients second visit the Parents of the Patient were mailed a statement for the remaining $The Clinic normally allows approximately days for outstanding balances to be clearedIn May of the city was evacuated due to wildfires, and our Clinic was unable to reopen until the end of JulyOutstanding accounts were sent statements at this timeWe followed up with the Patient Mother over the phone on August 9thThe Patient’s Mother said she had not received a statement of the account, her address was confirmed and another statement was sentWhile speaking to the patient’s Mother regarding the balance remaining from her Sons February visit she was extremely upset at the cost of the treatment that had been performedShe was raising her voice and uttering profanitiesThe clinic does not tolerate abuse of any nature and will not subject its staff to inhospitable behaviorNo longer willing to handle this account it was forwarded to a Collection AgencyOn August 29th the Patient’s Mother contacted the clinic again stating she had still not received a statementShe was again very rude to the administrative staffAn email was sent to her containing treatment history, receipts and a statement of the account On September 13th the Patient’s Mother contacted the Clinic again and spoke with the administrative staffShe thought she had been over charged for her Child’s treatment and was angry that she was charged for fillings on the same teeth worked on during the Patient’s first visitShe wanted the administrative staff to inform the Dentist and Manager that she was upset and that she felt she should not be charged for the same procedures twiceShe also informed the administrative staff that she had brought her Son to another Dentist and that some of the fillings had to be redone once againLike any other business, dental fees are based on the costs of doing businessTreatment was completed and the Clinic requires that the Patients Parents pay the billWe are saddened that the [redacted] family is unhappy with our charges and they are no longer wishing to be patients

Initial Business Response /* (1000, 5, 2016/04/21) */
Mr [redacted] received dental services at our clinic. Mr [redacted] has two insurance policies. Often if a patient has two insurance policies the balance from the procedures will be covered. It is our policy in the office to help the patient...

understand their insurance policy as best as we can but we have a sign posted on the wall that understanding the amount covered by the individuals insurance policy is their responsibility. Mr [redacted] indicated in his complaint that the staff assured him that he would not have to pay a balance for his procedures. It is our policy with every patient that we do not ever guarantee what is or is not covered. As every persons insurance policy is unique to them we have no way to guarantee what is or isn't covered. If a patient has used their insurance at another office this affects the available amount. There was a portion not covered by Mr [redacted]'s insurances that he is responsible to pay. In this instance we are willing to pay Mr [redacted]'s bill for him and take his word that this was what was guaranteed to him by our staff.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Im sorry this has happened. I still feel this dentist office is great. Excellent Dentist, very freindly staff. I guess from the message I was left, that the billing lady was new. Again I thank Eagle Ridge Dental for resolving this issue. No ill feelings and I will return for further dentistry work

Eagle Ridge Dental Clinic [redacted]
[redacted]
[redacted]
[redacted]   October 6th, 2016   Reference ID: [redacted] To whom it may concern,   On May 26, 2015 patient [redacted] was seen in Hospital under general sedation and Dental work was performed....

During the procedure 9 teeth were worked on, 8 of which needed fillings and 1 which needed a pulpotomy, a prohy to clean his teeth was also provided. The total cost of this visit was $1904.60. The following year in February the Patient was again seen in Hospital to preform Dental services. During this visit a total of 13 teeth were worked on, all of which required fillings. Some of the teeth had had fillings placed on them at the previous appointment on May 26th, 2015. Unfortunately, because of a lack of Dental hygiene at home some decay had gotten underneath the previously placed fillings. The total cost of this visit was $3006.70. The Patient’s Parent had paid $1721.78 towards his second visit prior to being seen. This balance was collected as an estimated portion for treatment costs based on the teeth Dr.Sinclair could access on the patient prior to being sedated. Patient was reluctant to open his mouth in the clinic and is too young for x-rays. The Patient’s Parent was informed that all necessary treatment would be performed while in Hospital under sedation and that the treatment plan could change once the Dentist was better able to evaluate the patient’s mouth. After the completion of the Patients second visit the Parents of the Patient were mailed a statement for the remaining $1765.90. The Clinic normally allows approximately 90 days for outstanding balances to be cleared. In May of 2016 the city was evacuated due to wildfires, and our Clinic was unable to reopen until the end of July. Outstanding accounts were sent statements at this time. We followed up with the Patient Mother over the phone on August 9th. The Patient’s Mother said she had not received a statement of the account, her address was confirmed and another statement was sent. While speaking to the patient’s Mother regarding the balance remaining from her Sons February visit she was extremely upset at the cost of the treatment that had been performed. She was raising her voice and uttering profanities. The clinic does not tolerate abuse of any nature and will not subject its staff to inhospitable behavior. No longer willing to handle this account it was forwarded to a Collection Agency. On August 29th the Patient’s Mother contacted the clinic again stating she had still not received a statement. She was again very rude to the administrative staff. An email was sent to her containing treatment history, receipts and a statement of the account.  On September 13th the Patient’s Mother contacted the Clinic again and spoke with the administrative staff. She thought she had been over charged for her Child’s treatment and was angry that she was charged for fillings on the same teeth worked on during the Patient’s first visit. She wanted the administrative staff to inform the Dentist and Manager that she was upset and that she felt she should not be charged for the same procedures twice. She also informed the administrative staff that she had brought her Son to another Dentist and that some of the fillings had to be redone once again. Like any other business, dental fees are based on the costs of doing business. Treatment was completed and the Clinic requires that the Patients Parents pay the bill. We are saddened that the [redacted] family is unhappy with our charges and they are no longer wishing to be patients.