Revdex.com UPSTATE SOUTH CAROLINA NORTH CHURCH STREET GREENVILLE SC *** ***02/26/Regarding the complaint filed by *** *** We have been in business for almost years and his claim of fraudulent and deceptive trade practice boarders on deformation As
a customer, *** *** stands outThis is based on his one and only phone call about the product he wanted to order prior to ordering it from Blue Ridge Hobbies onlineHe called to ask if the item was in stockWe verified the item number *** was in stock at wholesaler at the time of the call based on a check of inventory at the wholesaler, in this case *** in MilwaukeeThere was no mention of verification of the product description or the image as it was shown at the time of the call or that there was an issue with eitherRegarding the shipping costFor years we have not quoted shipping rates but we do offer the lowest cost shipping based on responses to questions the customer answers at time of check outThe reason for this was that for years customers would order both in stock, back ordered and advance reservation itemsSome wanted immediate shipping, some wanted separate shipping as product comes in and some wanted the all shipped all at one timeWe have processed ten of thousands of orders in this manner with great resultsNo one has questioned this process since, in the long run, they save money on both products and shipping costsRough estimated shipping rates are listed on the store policy pagePlease refer to our store policy page at: www.BlueRidgeHobbies.com/policy.htm If shipping cost was a “red flag” for the customer he should have called or emailed for further information and explanation of how and why we price shipping the way we do. He did notThe fulfillment of orders has changed since 04/01/since now we only offer what is available for shipping and purchase at 8am every business dayAs the customer has mentioned that we have 138,items in our database but 98,on any given day are not available for immediate sale , thus we now only show available items that day for sale (see below)No advance reservations or back orders any longer The “further” complaints online that the customer mentions about Blue Ridge Hobbies are baseless and are either credit card processing related (a customer issue) or others related to product availability which has been an issue for the last years due to manufacturing and inventory issues that Blue Ridge Hobbies does not control(see below)We are only the dealerThe middleman for sales of model railroading items offered at the lowest possible prices based on the prices we are charged by the wholesalers with a small mark upRegarding the processing feeBecause customers do not read the store policy page that has been developed over the last years due to customer issues and complaints such as this, we have added some of the store policy information at the bottom of each and every web page we haveCase in point, at the bottom it says “All Shipped Orders Have A Minimum $Handling FeeSee our store policy and information for more details.” When the order is being placed via the shopping cart the page has a line that reads: “Total (does not include, shipping, handling, sales tax) Please review store policy page information” Regarding images on the web siteThese images are not Blue Ridge Hobbies images and are supplied to us by the wholesalers and manufacturersAgain, the following is noted at the bottom of every web page. It states “The information on our web pages are updated as frequently as possible100% accuracy of information is not guaranteed.” Also, we have a not at the bottom of every page that states “The images are supplied by the manufacturers and wholesalers100% accuracy of information is not guaranteed.”We do our best to keep this information up to date but it is up to the wholesalers and manufacturers to keep us updatedThis is an on going challenge. There was no discussion with the customer as to a product difference and that he was looking for a specific version of the productRegarding the accusation of “bait and switch”This would as far from the truth as possibleWe never received any email to [email protected] or a callWe surley would not have missed emails! All calls are answered during our business hours (8am to 12pm) Tuesdays, Wednesday and Friday onlyWe did not receive a call or voice mail during these hoursHe representation that he talked to us on 02/09/(Wed), 02/11/(Thu) and 02/12/(Fri)As you can see, one call was made on a Thursday. A day we where not there! Yes we are a small company as the customer impliesBut we compete with the big model railroad discounters, We pride ourselves in our customers service, low prices and quick turn around timeBut this service level is only reached if the wholesalers and manufacturers that supply us give us that same level of serviceAs before in the only other complain filed with the Revdex.com, we have not been given the chance to respond as we have not received any calls or information from this customer except for this complaintIn the last case you have on file, the customer recanted his complaint with you and it is reflected as such on your recordsWe have not received any charge back information from the customer on this transactionIf that is indeed the case, then he is in possession of items he has not paid for and has not returned to Blue Ridge HobbiesThe customer at the end of the complaint advised that we responded “with nothing but excuses”. We have not spoken to or received emails from this customerSo which is it, did he get in contact with us or notThe truth is he did not and still has not contacted usThis is the first notification of there being a problemIf this customer where a model railroader he would know the situation with the hobbyHowever, a short explanation of the situation is noted on our home page as an important message and it states:“FROM BLUE RIDGE HOBBIES 04/01/Model Railroading is a great hobbyHowever over the last four years now going on five years, there has been a lot of turmoil within the hobbySome manufacturers can not seem to turn the corner and catch up on the huge back log of products that where once available all the timeWhen we started Blue Ridge Hobbies back in we offered about 134,items in our database of which about 90,or so where available for saleThat is no longer the caseEffective 04/01/- Blue Ridge Hobbies will no longer list in the product database items that are listed as the following: Unknown Availability Date Special Order To Be Announced (TBA) Advance Reservation Sold Out Retired The reason for this drastic move is the fact that, after five years, the manufacturers of model railroad items still have not resolved much of the product back order issuesThis all is directly related to two factory closings in China back in and We have discussed this situation in emails and phone calls with customers in the pastAfter five years we do not see any real big changes by the manufacturers to resolve the back log of products not availableEffective today, we will only offer the products that are available to ship to you today once they are received from our wholesalersUp until 03/31/our database reflected about 135,items of which 95,have been not availableWe have removed them from our database because of the problems relating to the shortages and the type of customer service we are proud to offer that we currently can not offerThe issue at hand is that the back log of products that are not available is unmanageable and has been for sometime. Some of our customers do not understand why this is and are blaming Blue Ridge Hobbies for the shortages and back orders which is as far from the truth as it can getWe can only sell what we receive from the manufacturers and wholesalersIt is very frustrating when you can not get the products we need to help you to complete a task on your model railroadI feel your pain having to wait years for track, locomotives etcto come inRecently, customers have complained to the Revdex.com about Blue Ridge Hobbies and requested refunds from their credit card companies for orders that we have been holding for them, per their request, due to a back log of items orders that are still due to themIn most cases these back ordered, advance reservations, special orders and TBA items go back as far as five years or more! Prices have increased in general within the hobby over the last five years and the manufacturers are not honoring the original prices at the time of order. This is causing problems with our customer base and is not our fault! Another issue is that customers have not been keeping their credit card information up to date with us for these back ordered, advance reservations, special orders and TBA itemsIn some cases the customers have passed away, their contact information is no longer valid or they just out right do not return calls or emailsWhat happens then, Blue Ridge Hobbies gets stuck with merchandise it has no use for and items the will not sellIn a lot of the cases they are not returnable to the manufacturer or wholesalerWe are currently selling off items that people do not want via our Deal of the Day list, all at cost or lowerThese items still are not selling! That is over $30,worth of inventory! We can no longer absorb these items into our inventory! We want to keep prices low for all of you, but we can not do that with the current manufacturing situationUntil that changes, we are only going to list products that are available today from the wholesalers and manufacturers, so that we can fill your order completelyNow, for those of you that have made orders with back ordered, advance reservations, special orders and TBA items prior to 6am on 04/01/15, these items are still ordered and no changes have been made in these casesPrices are still subject to change as they always have been after days per our store policy pageYou still will need to keep your credit card information update to date to retain these orders Many of you have pending orders that have not been fulfilled and are sitting in our hold bins for order completionIn some cases these orders go back as far as 2008! As time permits, older back orders will be checked first for potential completionIf the credit card is up to date and usable, all back orders in the hold bins will be sent to youIf the credit card on file will not process you will be notified via email one time that we need new credit card information to forward you your product orderedIf, after days from that email you do not respond, you will lose these items and they will be donated in your name to the Miniature World of Trains which is a 501cNon ProfitWe can no longer continue to maintain the growing storage of product for customers in our storeIf you have ordered an item for store pickup, after days if it is not picked it, we will ship it to you at your cost! Effective today we will no longer offer SHIP AS ONE order as wellEach order will be shipped the day the product arrives from the wholesalers and manufacturersThe bottom line here is that we want to offer you the best product availability and the quickest turnaround timeThis change will allow us to continue to do thatBlue Ridge Hobbies is not going anywhereWe still plan on moving into the *** *** ** *** by this time next yearWe are still here to serve you and will continue to do so the best we can as long as you the model railroad hobbyist continue to support Blue Ridge HobbiesWe are looking forward to your order!”Blue Ridge Hobbies does not know what the customer is looking forHe claims he is an attorneyWell, if this is the case he has not done is do diligence on this complaintTo date we have not received the item back or any request to send it back or a charge back on order from the credit card companyThis customer is obviously confused and has not asked for clarification or even a conversion from Blue Ridge Hobbies to answer or respond to his perceived “fraudulent and deceptive trade practice”It is obvious that the customer assumed some things and did not read the store policy pageDuring the shopping cart processing it is repeated three times that: “By transmitting this order for fulfillment you understand and have read the terms and conditions of the Store Policies page (http://www.blueridgehobbies.com/Policy.htm) and agree to them as well as the information in this disclaimer.”We do not know what more we could have done at this pointCordially, *** ***General ManagerBlue Ridge Hobbieswww.BlueRidgeHobbies.com864-*** *** * *** Dr Ste * Greenville SC
***, It seems that the customer has gotten his refund from ***We still have not received a call, any dispute paperwork from our bank or from ***Also, as of today we have not received a debit from our checking accountSo, based on this information, the customer has retained the product and received reimbursement from his credit cardThus, he has gotten this item for freeHe has no returned any merchandise to us as of this emailThis amounts to theft of merchandise and credit card fraud on his partWe have be willing to take the merchandise back yet we have not received it We will be contacting *** and this customers local magistrate about this situation Thanks, *** ***Blue Ridge Hobbies
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
J[redacted] S[redacted]. I still want the Item. Another question I had. Is there other customers waiting this long for an Item? What ever happen to the old saying the customer is always right. Businesses usually rely on return customers. If I had a business and we’re only talking $10.00, I would have ate the $10.00 just to make him happy so he returns. Unless you have a 1000 customers waiting months for orders. If that’s the case I do not see too many people being as patient as I am. Am I wrong here?
[redacted], I have not received any information on this from his credit card company or our processing company as of this email. Also, I have checked our operating checking account and we have not been debited either. However, if this is indeed the cash, he would now be retaining merchandise he has not paid for. What does he intend to do about that? I hope he will be returning the now not paid for merchandise. Please advise what his intent is. [redacted]Blue Ridge Hobbies.
Voice messages were left (see call duration), and emails were sent directly to their email address they direct you to send to. I have presented proof by their own automated response that a number of emails were sent over a period of several days and received by the business. Claims no dispute made on credit card, yet I produced proof from my bank that a dispute was filed well before he made that statement. He knew a dispute was made. They immediately closed the dispute in my favor when they saw the documentation I submitted to your attention [redacted] The guy is digging himself deeper..... Still to this day he is not observing his own published return policy. He has not made the least single effort to correct his own error. He had more than sufficient time with my emails and messages to contact me to facilitate a return of the incorrect item he sent. This guy conducts business with no morals, a good business person would have already arranged for the return of an incorrect item they sent a customer. What this guy has done is clearly commit fraud. It has been his intent from the start. He didn't have the item, he sent something entirely different and went out of his way to avoid addressing it. He bet on my just blowing it off. Well maybe its time to send out emails to the industry detailing the way he conducts business? I never should have been put in a position where I had to file a complaint with the Revdex.com to try and force the guy to honor his own return policy. In over 50 years of age, I could count all the Revdex.com complaints I've filed in my life on one hand. Even when this guy knew I had gone to you about this issue, he still has made no effort to correct his own error. Maybe I'm wrong, but if I was a retailer and sent a customer the wrong item, I wouldn't be going out of my way to avoid its return and come up with excuse after excuse. The fact remains that he was well aware there was an issue and he went out of his way to avoid responsibility. He has a return policy which he does not honor, he has lied to you about receiving emails and messages and disputes being followed. Everything with this guy is an excuse. He first response should have been to facilitate the return of the wrong item he sent and trying to get the right item out or refunding the money. He publishes a return policy which he doesn't honor. He is dishonest, he has no pride in the reputation of his business or honor to take responsibility for his own error. A reputable and honorable business person would have made some effort. Even when a customer has to go to the extent of filing a complaint with the Revdex.com he still is dodging being responsible for his actions. According to his return policy even if he had sent the correct item, I would have the ability to return it. He sent the wrong item and still with that he is contradicting his own published policy.This guy himself has been my own best argument to support my case. He submits excuses, I send proof to show his statements are lies.
K[redacted],This customer is correct. We have spoken, but it seems that the customer does not understand.Blue Ridge Hobbies is a dealer. We do not make the product in question. It is made by [redacted] and supplies to us by our main wholesaler [redacted].I am not sure what the customer does not...
understand, but the delay is not being caused by Blue Ridge Hobbies, it is caused by the manufacturer and/or wholesaler. We do not control the creation of the product ordered. Blue Ridge Hobbies has around 130,000 items in our product database with about 40,000 available on any given day available for sale. That means the other 90,000 products are new advance reservations or back ordered items. Over the last 6 years this has been a real issue. Back in 2011-2012 we had 90,000 items available for sale daily! Times have changed.Now, regarding this complaint.When the customer ordered the item in question ([redacted]) it was ordered with an "Unknown Availability Date" (see attached). There was a requirement of a 5% deposit for this type of order which the customer acknowledges. I believe this customer called a couple of weeks ago about this item and I advised him per the information available at that time it showed on the wholesalers website as available in two weeks. As of today, it still shows that information. I spoke with my wholesaler representative and he advised there is no indication that the product is coming from [redacted].I called the wholesaler again this morning and they do not show the item coming in from the manufacturer at this point. I called [redacted] and they have 10 in stock however, if I order it directly from them the cost is higher by $10.00 plus the cost of shipping! BRH does not usually order from the manufacturers directly because we actually get better pricing from our wholesaler and free shipping! Since the customer has not contacted us again prior to filing this complaint he has three options:1 - Cancel the order and we will refund his $15.83 deposit2 - Wait for the wholesaler to get the product so we can send it to him at the original price plus shipping. 3 - Let us order the items from [redacted] at the higher wholesale cost which means his product price will increase from $79.19 to $89.19 plus shipping and handling. Thanks, F[redacted]General ManagerBlue Ridge Hobbies
Revdex.com UPSTATE SOUTH CAROLINA NORTH CHURCH STREET GREENVILLE SC *** ***02/26/Regarding the complaint filed by *** *** We have been in business for almost years and his claim of fraudulent and deceptive trade practice boarders on deformation As
a customer, *** *** stands outThis is based on his one and only phone call about the product he wanted to order prior to ordering it from Blue Ridge Hobbies onlineHe called to ask if the item was in stockWe verified the item number *** was in stock at wholesaler at the time of the call based on a check of inventory at the wholesaler, in this case *** in MilwaukeeThere was no mention of verification of the product description or the image as it was shown at the time of the call or that there was an issue with eitherRegarding the shipping costFor years we have not quoted shipping rates but we do offer the lowest cost shipping based on responses to questions the customer answers at time of check outThe reason for this was that for years customers would order both in stock, back ordered and advance reservation itemsSome wanted immediate shipping, some wanted separate shipping as product comes in and some wanted the all shipped all at one timeWe have processed ten of thousands of orders in this manner with great resultsNo one has questioned this process since, in the long run, they save money on both products and shipping costsRough estimated shipping rates are listed on the store policy pagePlease refer to our store policy page at: www.BlueRidgeHobbies.com/policy.htm If shipping cost was a “red flag” for the customer he should have called or emailed for further information and explanation of how and why we price shipping the way we do. He did notThe fulfillment of orders has changed since 04/01/since now we only offer what is available for shipping and purchase at 8am every business dayAs the customer has mentioned that we have 138,items in our database but 98,on any given day are not available for immediate sale , thus we now only show available items that day for sale (see below)No advance reservations or back orders any longer The “further” complaints online that the customer mentions about Blue Ridge Hobbies are baseless and are either credit card processing related (a customer issue) or others related to product availability which has been an issue for the last years due to manufacturing and inventory issues that Blue Ridge Hobbies does not control(see below)We are only the dealerThe middleman for sales of model railroading items offered at the lowest possible prices based on the prices we are charged by the wholesalers with a small mark upRegarding the processing feeBecause customers do not read the store policy page that has been developed over the last years due to customer issues and complaints such as this, we have added some of the store policy information at the bottom of each and every web page we haveCase in point, at the bottom it says “All Shipped Orders Have A Minimum $Handling FeeSee our store policy and information for more details.” When the order is being placed via the shopping cart the page has a line that reads: “Total (does not include, shipping, handling, sales tax) Please review store policy page information” Regarding images on the web siteThese images are not Blue Ridge Hobbies images and are supplied to us by the wholesalers and manufacturersAgain, the following is noted at the bottom of every web page. It states “The information on our web pages are updated as frequently as possible100% accuracy of information is not guaranteed.” Also, we have a not at the bottom of every page that states “The images are supplied by the manufacturers and wholesalers100% accuracy of information is not guaranteed.”We do our best to keep this information up to date but it is up to the wholesalers and manufacturers to keep us updatedThis is an on going challenge. There was no discussion with the customer as to a product difference and that he was looking for a specific version of the productRegarding the accusation of “bait and switch”This would as far from the truth as possibleWe never received any email to [email protected] or a callWe surley would not have missed emails! All calls are answered during our business hours (8am to 12pm) Tuesdays, Wednesday and Friday onlyWe did not receive a call or voice mail during these hoursHe representation that he talked to us on 02/09/(Wed), 02/11/(Thu) and 02/12/(Fri)As you can see, one call was made on a Thursday. A day we where not there! Yes we are a small company as the customer impliesBut we compete with the big model railroad discounters, We pride ourselves in our customers service, low prices and quick turn around timeBut this service level is only reached if the wholesalers and manufacturers that supply us give us that same level of serviceAs before in the only other complain filed with the Revdex.com, we have not been given the chance to respond as we have not received any calls or information from this customer except for this complaintIn the last case you have on file, the customer recanted his complaint with you and it is reflected as such on your recordsWe have not received any charge back information from the customer on this transactionIf that is indeed the case, then he is in possession of items he has not paid for and has not returned to Blue Ridge HobbiesThe customer at the end of the complaint advised that we responded “with nothing but excuses”. We have not spoken to or received emails from this customerSo which is it, did he get in contact with us or notThe truth is he did not and still has not contacted usThis is the first notification of there being a problemIf this customer where a model railroader he would know the situation with the hobbyHowever, a short explanation of the situation is noted on our home page as an important message and it states:“FROM BLUE RIDGE HOBBIES 04/01/Model Railroading is a great hobbyHowever over the last four years now going on five years, there has been a lot of turmoil within the hobbySome manufacturers can not seem to turn the corner and catch up on the huge back log of products that where once available all the timeWhen we started Blue Ridge Hobbies back in we offered about 134,items in our database of which about 90,or so where available for saleThat is no longer the caseEffective 04/01/- Blue Ridge Hobbies will no longer list in the product database items that are listed as the following: Unknown Availability Date Special Order To Be Announced (TBA) Advance Reservation Sold Out Retired The reason for this drastic move is the fact that, after five years, the manufacturers of model railroad items still have not resolved much of the product back order issuesThis all is directly related to two factory closings in China back in and We have discussed this situation in emails and phone calls with customers in the pastAfter five years we do not see any real big changes by the manufacturers to resolve the back log of products not availableEffective today, we will only offer the products that are available to ship to you today once they are received from our wholesalersUp until 03/31/our database reflected about 135,items of which 95,have been not availableWe have removed them from our database because of the problems relating to the shortages and the type of customer service we are proud to offer that we currently can not offerThe issue at hand is that the back log of products that are not available is unmanageable and has been for sometime. Some of our customers do not understand why this is and are blaming Blue Ridge Hobbies for the shortages and back orders which is as far from the truth as it can getWe can only sell what we receive from the manufacturers and wholesalersIt is very frustrating when you can not get the products we need to help you to complete a task on your model railroadI feel your pain having to wait years for track, locomotives etcto come inRecently, customers have complained to the Revdex.com about Blue Ridge Hobbies and requested refunds from their credit card companies for orders that we have been holding for them, per their request, due to a back log of items orders that are still due to themIn most cases these back ordered, advance reservations, special orders and TBA items go back as far as five years or more! Prices have increased in general within the hobby over the last five years and the manufacturers are not honoring the original prices at the time of order. This is causing problems with our customer base and is not our fault! Another issue is that customers have not been keeping their credit card information up to date with us for these back ordered, advance reservations, special orders and TBA itemsIn some cases the customers have passed away, their contact information is no longer valid or they just out right do not return calls or emailsWhat happens then, Blue Ridge Hobbies gets stuck with merchandise it has no use for and items the will not sellIn a lot of the cases they are not returnable to the manufacturer or wholesalerWe are currently selling off items that people do not want via our Deal of the Day list, all at cost or lowerThese items still are not selling! That is over $30,worth of inventory! We can no longer absorb these items into our inventory! We want to keep prices low for all of you, but we can not do that with the current manufacturing situationUntil that changes, we are only going to list products that are available today from the wholesalers and manufacturers, so that we can fill your order completelyNow, for those of you that have made orders with back ordered, advance reservations, special orders and TBA items prior to 6am on 04/01/15, these items are still ordered and no changes have been made in these casesPrices are still subject to change as they always have been after days per our store policy pageYou still will need to keep your credit card information update to date to retain these orders Many of you have pending orders that have not been fulfilled and are sitting in our hold bins for order completionIn some cases these orders go back as far as 2008! As time permits, older back orders will be checked first for potential completionIf the credit card is up to date and usable, all back orders in the hold bins will be sent to youIf the credit card on file will not process you will be notified via email one time that we need new credit card information to forward you your product orderedIf, after days from that email you do not respond, you will lose these items and they will be donated in your name to the Miniature World of Trains which is a 501cNon ProfitWe can no longer continue to maintain the growing storage of product for customers in our storeIf you have ordered an item for store pickup, after days if it is not picked it, we will ship it to you at your cost! Effective today we will no longer offer SHIP AS ONE order as wellEach order will be shipped the day the product arrives from the wholesalers and manufacturersThe bottom line here is that we want to offer you the best product availability and the quickest turnaround timeThis change will allow us to continue to do thatBlue Ridge Hobbies is not going anywhereWe still plan on moving into the *** *** ** *** by this time next yearWe are still here to serve you and will continue to do so the best we can as long as you the model railroad hobbyist continue to support Blue Ridge HobbiesWe are looking forward to your order!”Blue Ridge Hobbies does not know what the customer is looking forHe claims he is an attorneyWell, if this is the case he has not done is do diligence on this complaintTo date we have not received the item back or any request to send it back or a charge back on order from the credit card companyThis customer is obviously confused and has not asked for clarification or even a conversion from Blue Ridge Hobbies to answer or respond to his perceived “fraudulent and deceptive trade practice”It is obvious that the customer assumed some things and did not read the store policy pageDuring the shopping cart processing it is repeated three times that: “By transmitting this order for fulfillment you understand and have read the terms and conditions of the Store Policies page (http://www.blueridgehobbies.com/Policy.htm) and agree to them as well as the information in this disclaimer.”We do not know what more we could have done at this pointCordially, *** ***General ManagerBlue Ridge Hobbieswww.BlueRidgeHobbies.com864-*** *** * *** Dr Ste * Greenville SC
***, It seems that the customer has gotten his refund from ***We still have not received a call, any dispute paperwork from our bank or from ***Also, as of today we have not received a debit from our checking accountSo, based on this information, the customer has retained the product and received reimbursement from his credit cardThus, he has gotten this item for freeHe has no returned any merchandise to us as of this emailThis amounts to theft of merchandise and credit card fraud on his partWe have be willing to take the merchandise back yet we have not received it We will be contacting *** and this customers local magistrate about this situation Thanks, *** ***Blue Ridge Hobbies
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
J[redacted] S[redacted]. I still want the Item. Another question I had. Is there other customers waiting this long for an Item? What ever happen to the old saying the customer is always right. Businesses usually rely on return customers. If I had a business and we’re only talking $10.00, I would have ate the $10.00 just to make him happy so he returns. Unless you have a 1000 customers waiting months for orders. If that’s the case I do not see too many people being as patient as I am. Am I wrong here?
[redacted], I have not received any information on this from his credit card company or our processing company as of this email. Also, I have checked our operating checking account and we have not been debited either. However, if this is indeed the cash, he would now be retaining merchandise he has not paid for. What does he intend to do about that? I hope he will be returning the now not paid for merchandise. Please advise what his intent is. [redacted]Blue Ridge Hobbies.
Voice messages were left (see call duration), and emails were sent directly to their email address they direct you to send to. I have presented proof by their own automated response that a number of emails were sent over a period of several days and received by the business. Claims no dispute made on credit card, yet I produced proof from my bank that a dispute was filed well before he made that statement. He knew a dispute was made. They immediately closed the dispute in my favor when they saw the documentation I submitted to your attention [redacted] The guy is digging himself deeper..... Still to this day he is not observing his own published return policy. He has not made the least single effort to correct his own error. He had more than sufficient time with my emails and messages to contact me to facilitate a return of the incorrect item he sent. This guy conducts business with no morals, a good business person would have already arranged for the return of an incorrect item they sent a customer. What this guy has done is clearly commit fraud. It has been his intent from the start. He didn't have the item, he sent something entirely different and went out of his way to avoid addressing it. He bet on my just blowing it off. Well maybe its time to send out emails to the industry detailing the way he conducts business? I never should have been put in a position where I had to file a complaint with the Revdex.com to try and force the guy to honor his own return policy. In over 50 years of age, I could count all the Revdex.com complaints I've filed in my life on one hand. Even when this guy knew I had gone to you about this issue, he still has made no effort to correct his own error. Maybe I'm wrong, but if I was a retailer and sent a customer the wrong item, I wouldn't be going out of my way to avoid its return and come up with excuse after excuse. The fact remains that he was well aware there was an issue and he went out of his way to avoid responsibility. He has a return policy which he does not honor, he has lied to you about receiving emails and messages and disputes being followed. Everything with this guy is an excuse. He first response should have been to facilitate the return of the wrong item he sent and trying to get the right item out or refunding the money. He publishes a return policy which he doesn't honor. He is dishonest, he has no pride in the reputation of his business or honor to take responsibility for his own error. A reputable and honorable business person would have made some effort. Even when a customer has to go to the extent of filing a complaint with the Revdex.com he still is dodging being responsible for his actions. According to his return policy even if he had sent the correct item, I would have the ability to return it. He sent the wrong item and still with that he is contradicting his own published policy.This guy himself has been my own best argument to support my case. He submits excuses, I send proof to show his statements are lies.
K[redacted],This customer is correct. We have spoken, but it seems that the customer does not understand.Blue Ridge Hobbies is a dealer. We do not make the product in question. It is made by [redacted] and supplies to us by our main wholesaler [redacted].I am not sure what the customer does not...
understand, but the delay is not being caused by Blue Ridge Hobbies, it is caused by the manufacturer and/or wholesaler. We do not control the creation of the product ordered. Blue Ridge Hobbies has around 130,000 items in our product database with about 40,000 available on any given day available for sale. That means the other 90,000 products are new advance reservations or back ordered items. Over the last 6 years this has been a real issue. Back in 2011-2012 we had 90,000 items available for sale daily! Times have changed.Now, regarding this complaint.When the customer ordered the item in question ([redacted]) it was ordered with an "Unknown Availability Date" (see attached). There was a requirement of a 5% deposit for this type of order which the customer acknowledges. I believe this customer called a couple of weeks ago about this item and I advised him per the information available at that time it showed on the wholesalers website as available in two weeks. As of today, it still shows that information. I spoke with my wholesaler representative and he advised there is no indication that the product is coming from [redacted].I called the wholesaler again this morning and they do not show the item coming in from the manufacturer at this point. I called [redacted] and they have 10 in stock however, if I order it directly from them the cost is higher by $10.00 plus the cost of shipping! BRH does not usually order from the manufacturers directly because we actually get better pricing from our wholesaler and free shipping! Since the customer has not contacted us again prior to filing this complaint he has three options:1 - Cancel the order and we will refund his $15.83 deposit2 - Wait for the wholesaler to get the product so we can send it to him at the original price plus shipping. 3 - Let us order the items from [redacted] at the higher wholesale cost which means his product price will increase from $79.19 to $89.19 plus shipping and handling. Thanks, F[redacted]General ManagerBlue Ridge Hobbies