Again I appreciate the inconvenience that your family endured, but there is no way for me to be certain that the dealership failed to meet expectations The audit process to locate any person that might have not received a spare is conducted regularly and comprehensively Furthermore, the dealership provided you with a spare upon your return to Columbus I simply do not comprehend how we would be responsible for the unfortunate events that occurred I do want to maintain a relationship with the customer, and I am willing to offer a full complimentary detail of the vehicle to make up for the inconvenience endured
This is a very unfortunate event, and I am sorry that anyone is ever inconvenienced. As a theft deterrent, we at Dick Masheter Ford do remove spare tires from F-150's in stock, because it is very easy to remove the spare tire. At the time of delivery the spare is then installed on the
truck, and from time to time we do sell trucks when the spare tire inventory is not accessible. 98% of the time we follow up with the customer and have the spare installed the very next day, but we do make mistakes albeit rarely, so I have a physical inventory of the spare tires performed every days. All of the spare tires are assigned the corresponding stock number, and if we discover that a unit has been delivered to a customer and the spare is still in stock then we reach out to the customer to arrange for installation. As a dealer we have hand delivered spare tires as far as Michigan to satisfy a customer, and we are not shy about doing all we can to satisfy our customers. However unlikely, it is possible that the spare tire was not installed at delivery, however with the safety protocol in place we do make every effort to contact a customer when we realize the error. I do believe that a more plausible explanation is that at some point over the last two years of driving that the spare was stolen from the customers truck from a parking lot or garage or any number of places (unfortunately, it takes about seconds to steal the spare by an experienced and motivated individual). We did in an effort to satisfy our customer provide them with what very well might have been a second spare tire at our expense, because again we are more than happy to go above and beyond to please our customers! That being established, I do not feel as though Dick Masheter Ford should financially compensate the customer for their unfortunate delay in Chicago. I feel sympathy towards what must have been a very trying day, but I can't believe that the dealership owes $1000.Thank you,
We are working with Ms. [redacted] to resolve her concerns. The vehicle failure has two separate issues. First, the brake line ruptured after Ms. [redacted] purchased the vehicle, and I immediately approved the repair. It is outside of the specific warranty coverage provided at purchase, but...
it is a major safety issue so I authorized the roughly $500 repair without asking or expecting any assistance from the customer. The radiator was working properly upon delivery, and it is an unfortunate situation for Ms. [redacted]. The timetable of events presented by Ms. [redacted] in her complaint paints a very clear picture that the heat was operating correctly at time of purchase and for nearly 60 days after taking delivery. The discovery of a hole in the radiator in January supports the reality that something struck the radiator while the vehicle was in operation. The design of vehicles necessitates that the radiator be exposed to allow proper air flow, and this can unfortunately make it susceptible to road debris. Dick Masheter Ford significantly reduced the cost of repair as we are not in the business of profiting off of someone's misfortune. The offer to replace the radiator at a reduced price was rejected by the client, and I am now willing to lose money to make this issue go away and will replace the radiator for $400. There is no way that I should be asked to replace the unit that was working when the customer drove off the lot for free. Let me know if the customer would like to proceed.[redacted]
[redacted]###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
First I wanted to apologize to the Revdex.com for the tardiness of my response, I was aware of the situation from the outset, but I worked with the manufacturer and had all of the work approved under the factory warranty so I assumed that the complaint was resolved. The customer now has an excellent...
running vehicle and has the repairs performed at no expense. Jeremy M[redacted]General Manager Dick Masheter Ford
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Again I appreciate the inconvenience that your family endured, but there is no way for me to be certain that the dealership failed to meet expectations. The audit process to locate any person that might have not received a spare is conducted regularly and comprehensively. Furthermore, the dealership provided you with a spare upon your return to Columbus. I simply do not comprehend how we would be responsible for the unfortunate events that occurred. I do want to maintain a relationship with the customer, and I am willing to offer a full complimentary detail of the vehicle to make up for the inconvenience endured.
I will accept Dick Masherters offer of replacing my radiator for $400. please be informed that I am disabled and on a fixed income. therefore, it will take me some time to acquire this amount of money...it will take me at least 90 days to save for this repair. please advise
I am very sorry, but the window sticker decodes the basic equipment based on the package information from the factory. It clearly states that the equipment list is not absolutely accurate. I absolutely would state that there was a 0% chance that the salesman described the multidisc CD...
player as a feature, and I am sorry that the vin decoder created confusion on a used car, but it is unrealistic to expect a dealer to have zero inaccuracies withing a total inventory of 1800-2200 per year hence the disclaimer. Thanks,
Dick Masheter Ford did admit that they uninstall the spare tire from their stocked new vehicles for safety reason. Furthermore, they also admitted that it happened in their hands that they delivered a car without a spare tire. They claimed that they ONLY made that mistake for 2% of the time. However, it means 100% defective product to those 2% of customers like me. In Dick Masheter's response, they also implied that my spare tire could be stolen after I purchased it. To be honest, even though it was almost impossible that my spare tire was stolen, I initially thought about that. However, it was the mechanic of the local Ford dealer at Chicago, who helped me to replace my tire, told me there was no indication of the spare tire being stolen! He even showed me that the spare tire holder in my F150 was perfectly tightened. There was no trace of any damage of the holder, no matter how tiny it was. It's their professional opinion that the spare tire wasn't installed at all! For this reason, I think Dick Masheter should realize that it is their responsibility for this disaster happened to me, my wife and our two young kids. The consequence might not be as deadly as caused by a defective brake, but the lack of the spare tire in my F150 did cause us extra expenses as well as great inconvenience.
Mr. [redacted] has been invited back to the dealership to have the issue resolved. Upon completing repairs we will consider the issue closed. Estimated completion date is 9/2/2016.Jeremy M[redacted]
Check was sent to customer on 1/12/16. The delays were caused by a shift of leadership by the manufacturer combined by the holiday break. Dick Masheter Ford led by Jeremy M[redacted] relentlessly contacted the manufacturer to resolve this issue. We finally got them to overturn their...
Again I appreciate the inconvenience that your family endured, but there is no way for me to be certain that the dealership failed to meet expectations The audit process to locate any person that might have not received a spare is conducted regularly and comprehensively Furthermore, the dealership provided you with a spare upon your return to Columbus I simply do not comprehend how we would be responsible for the unfortunate events that occurred I do want to maintain a relationship with the customer, and I am willing to offer a full complimentary detail of the vehicle to make up for the inconvenience endured
This is a very unfortunate event, and I am sorry that anyone is ever inconvenienced. As a theft deterrent, we at Dick Masheter Ford do remove spare tires from F-150's in stock, because it is very easy to remove the spare tire. At the time of delivery the spare is then installed on the
truck, and from time to time we do sell trucks when the spare tire inventory is not accessible. 98% of the time we follow up with the customer and have the spare installed the very next day, but we do make mistakes albeit rarely, so I have a physical inventory of the spare tires performed every days. All of the spare tires are assigned the corresponding stock number, and if we discover that a unit has been delivered to a customer and the spare is still in stock then we reach out to the customer to arrange for installation. As a dealer we have hand delivered spare tires as far as Michigan to satisfy a customer, and we are not shy about doing all we can to satisfy our customers. However unlikely, it is possible that the spare tire was not installed at delivery, however with the safety protocol in place we do make every effort to contact a customer when we realize the error. I do believe that a more plausible explanation is that at some point over the last two years of driving that the spare was stolen from the customers truck from a parking lot or garage or any number of places (unfortunately, it takes about seconds to steal the spare by an experienced and motivated individual). We did in an effort to satisfy our customer provide them with what very well might have been a second spare tire at our expense, because again we are more than happy to go above and beyond to please our customers! That being established, I do not feel as though Dick Masheter Ford should financially compensate the customer for their unfortunate delay in Chicago. I feel sympathy towards what must have been a very trying day, but I can't believe that the dealership owes $1000.Thank you,
We are working with Ms. [redacted] to resolve her concerns. The vehicle failure has two separate issues. First, the brake line ruptured after Ms. [redacted] purchased the vehicle, and I immediately approved the repair. It is outside of the specific warranty coverage provided at purchase, but...
it is a major safety issue so I authorized the roughly $500 repair without asking or expecting any assistance from the customer. The radiator was working properly upon delivery, and it is an unfortunate situation for Ms. [redacted]. The timetable of events presented by Ms. [redacted] in her complaint paints a very clear picture that the heat was operating correctly at time of purchase and for nearly 60 days after taking delivery. The discovery of a hole in the radiator in January supports the reality that something struck the radiator while the vehicle was in operation. The design of vehicles necessitates that the radiator be exposed to allow proper air flow, and this can unfortunately make it susceptible to road debris. Dick Masheter Ford significantly reduced the cost of repair as we are not in the business of profiting off of someone's misfortune. The offer to replace the radiator at a reduced price was rejected by the client, and I am now willing to lose money to make this issue go away and will replace the radiator for $400. There is no way that I should be asked to replace the unit that was working when the customer drove off the lot for free. Let me know if the customer would like to proceed.[redacted]
[redacted]###-###-####[redacted]
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
First I wanted to apologize to the Revdex.com for the tardiness of my response, I was aware of the situation from the outset, but I worked with the manufacturer and had all of the work approved under the factory warranty so I assumed that the complaint was resolved. The customer now has an excellent...
running vehicle and has the repairs performed at no expense. Jeremy M[redacted]General Manager Dick Masheter Ford
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Again I appreciate the inconvenience that your family endured, but there is no way for me to be certain that the dealership failed to meet expectations. The audit process to locate any person that might have not received a spare is conducted regularly and comprehensively. Furthermore, the dealership provided you with a spare upon your return to Columbus. I simply do not comprehend how we would be responsible for the unfortunate events that occurred. I do want to maintain a relationship with the customer, and I am willing to offer a full complimentary detail of the vehicle to make up for the inconvenience endured.
I will accept Dick Masherters offer of replacing my radiator for $400. please be informed that I am disabled and on a fixed income. therefore, it will take me some time to acquire this amount of money...it will take me at least 90 days to save for this repair. please advise
I am very sorry, but the window sticker decodes the basic equipment based on the package information from the factory. It clearly states that the equipment list is not absolutely accurate. I absolutely would state that there was a 0% chance that the salesman described the multidisc CD...
player as a feature, and I am sorry that the vin decoder created confusion on a used car, but it is unrealistic to expect a dealer to have zero inaccuracies withing a total inventory of 1800-2200 per year hence the disclaimer. Thanks,
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Dick Masheter Ford did admit that they uninstall the spare tire from their stocked new vehicles for safety reason. Furthermore, they also admitted that it happened in their hands that they delivered a car without a spare tire. They claimed that they ONLY made that mistake for 2% of the time. However, it means 100% defective product to those 2% of customers like me. In Dick Masheter's response, they also implied that my spare tire could be stolen after I purchased it. To be honest, even though it was almost impossible that my spare tire was stolen, I initially thought about that. However, it was the mechanic of the local Ford dealer at Chicago, who helped me to replace my tire, told me there was no indication of the spare tire being stolen! He even showed me that the spare tire holder in my F150 was perfectly tightened. There was no trace of any damage of the holder, no matter how tiny it was. It's their professional opinion that the spare tire wasn't installed at all! For this reason, I think Dick Masheter should realize that it is their responsibility for this disaster happened to me, my wife and our two young kids. The consequence might not be as deadly as caused by a defective brake, but the lack of the spare tire in my F150 did cause us extra expenses as well as great inconvenience.
Mr. [redacted] has been invited back to the dealership to have the issue resolved. Upon completing repairs we will consider the issue closed. Estimated completion date is 9/2/2016.Jeremy M[redacted]
Check was sent to customer on 1/12/16. The delays were caused by a shift of leadership by the manufacturer combined by the holiday break. Dick Masheter Ford led by Jeremy M[redacted] relentlessly contacted the manufacturer to resolve this issue. We finally got them to overturn their...
policy on 1/11/16 and sent check the next day.