The customer was angry because he paid a
combined $to ship two separate purchases on ***The shipping costs are very clearly stated in the online auctions as $per itemKeep in mind the purchase price of these items were at a fraction of our dealer costAfter paying the $the customer
contacted us about the costHe never tried to negotiate the cost of shipping prior to paying the posted shipping feesThe customer stated he was bidding on additional items, which we agreed to ship for freeHe won two auctions after our discussionWe had to cancel one auction as the item had been sold in our brick and mortar storeThe customer never paid for this item as the auction was cancelled before he submitted paymentWe offered him other items we had, closest to what he had bid on, but
could not come to an agreement on priceWe offered him current year merchandise at dealer cost to try to amend the situationHe insisted on paying less than our dealer cost which we could not agree to for multiple reasons, including our contractual obligation with the manufacturerHe was enraged by this, became hostile, and resorted to using vulgar and derogatory language towards our employeeHe then cancelled his other auction item, which we were ready to send, free of shipping chargesHis payment for that auction was then refunded in full
This customer opened a case against us on *** which *** reviewed all of the correspondence between the customer and us and closed the case in our favorThe customer then wanted to return the first two items he purchased because he was not happy with this outcomeWe did not agree to the return
since a no return policy was clearly stated in every *** adThe customer has since bashed us everywhere
possible including our *** page, ***, ***, etc
The customer was angry because he paid a
combined $to ship two separate purchases on ***The shipping costs are very clearly stated in the online auctions as $per itemKeep in mind the purchase price of these items were at a fraction of our dealer costAfter paying the $the customer
contacted us about the costHe never tried to negotiate the cost of shipping prior to paying the posted shipping feesThe customer stated he was bidding on additional items, which we agreed to ship for freeHe won two auctions after our discussionWe had to cancel one auction as the item had been sold in our brick and mortar storeThe customer never paid for this item as the auction was cancelled before he submitted paymentWe offered him other items we had, closest to what he had bid on, but
could not come to an agreement on priceWe offered him current year merchandise at dealer cost to try to amend the situationHe insisted on paying less than our dealer cost which we could not agree to for multiple reasons, including our contractual obligation with the manufacturerHe was enraged by this, became hostile, and resorted to using vulgar and derogatory language towards our employeeHe then cancelled his other auction item, which we were ready to send, free of shipping chargesHis payment for that auction was then refunded in full
This customer opened a case against us on *** which *** reviewed all of the correspondence between the customer and us and closed the case in our favorThe customer then wanted to return the first two items he purchased because he was not happy with this outcomeWe did not agree to the return
since a no return policy was clearly stated in every *** adThe customer has since bashed us everywhere
possible including our *** page, ***, ***, etc