Bucket of Suds Mobile Detailing

I purchased a service thru grouponThe gentlemen confirmed my appointment via email and called minutes prior to arrivalI requested an extensive cleaning due to the transport of my dogs constantly in my vehicleThe gentlemen arrived and assured me it was no problemHe arrived on time and began the restoration processMy vehicle was full of pet hair and foodI have kids and two dogsYou can only imagineAll the pet hair was removed and the spots from my kids juicesThey shampoo, vacuum and waxed my vehicleI haven't seen my vehicle in this condition since my husband purchased itI asked if they could recommend a product to assist me with fries stains and soilsMr [redacted] was kind enough to spray a protectant coating on my cloth seats to avoid future stainsMy car looks new againI highly recommend this company

I purchased a service thru groupon. The gentlemen confirmed my appointment via email and called 30 minutes prior to arrival. I requested an extensive cleaning due to the transport of my dogs constantly in my vehicle. The gentlemen arrived and assured me it was no problem. He arrived on time and began the restoration process. My vehicle was full of pet hair and food. I have kids and two dogs. You can only imagine. All the pet hair was removed and the spots from my kids juices. They shampoo, vacuum and waxed my vehicle. I haven't seen my vehicle in this condition since my husband purchased it. I asked if they could recommend a product to assist me with fries stains and soils. Mr. [redacted] was kind enough to spray a protectant coating on my cloth seats to avoid future stains. My car looks new again. I highly recommend this company.

The employee of the business, placed the key in my car incorrectly grinding the ignition switch and locking up the car. Car needed new key and switch.I was referred to this company through a friend of mine at work. The employee came out the same day as we called December 21st 2015 and did a fabulous job on my vehicle. HOWEVER, in leaving my key with the particular gentleman at 3:45 PM the problems spiraled downhill. The gentleman appeared to be unsure as to how to put the key in my car. While fumbling with the key, he happened to grind my ignition switch and lock up the vehicle which caused the car to not start. The gentleman who was working on the car then left my car on the top floor of the company's parking garage. I called the owner who stated that he had insurance and would come out to the site and look at the what happened. I waited from 6:00 PM to 9:30 PM. When no one appeared, I called the owner back and I only received a voicemail. On Tuesday, December 22nd, the owner, [redacted], showed up to my job at 1:30 PM in order to assess the damages. [redacted] stated that his cousin who owned a towing company and who could tow the car to the dealership. I then texted [redacted] to let him know to please let me know what time he would be contacting his cousin so that I could get a loaner car from the dealership in order to be able to drive. [redacted] never responded to my text and now for the second day in a row my car is on my parking lot roof. On Wednesday, December 23rd, [redacted] texts me and says "his company will not be liable to any preexisting issues with my car"... As there are no preexisting issues with this vehicle, I then received a call from a young lady who tried to explain to me that something must have been wrong with my car prior to the service. I told the young lady that statement could not be further from the truth. I explained that I would no longer be inconvenienced by this company. I then stated that since they have insurance that I would let the insurance deal with it or that I would be taking this to court. The young lady stated that the key was incorrect for my car, I told the young lady this key is cut from the dealership and not by a lock smith from just anywhere. The young lady called me back later in the day and gave me a claim number to Nationwide which, on the 30th, I discovered through the dealership and paid for damages which were caused by an employee of the company. The dealership had to change the cylinder for the car which cost me $918.00 including a new key to match the cylinder.Desired SettlementTo be made whole via reimbursement from having the cost of repair and towing cost.Business Response The technician arrived to the customer's work address. After speaking with the technician and the customer's domestic partner, they both agreed this was a pre existing condition upon Bucket of Suds arrival. The customer stated herself on several occasions "there is a certain way to start the car". I spoke with my insurance company and filed a claim. The customer was given the Insurance company contact information and claim number. The insurance company (Nationwide) agreed this was no fault or liability of my company. This was an opportunity for her to try to pass the repair expense on to our company. She has not provided any reimbursement expenses to Nationwide or myself. We will not accept liability for this mechanical failure, as it existed prior to the arrival of our technician. Consumer Response Thank you for your prompt response. Please let me clarify a few things in your response, as it seems as if you are twisting the words of my partner as well as the message that I was trying to convey to the said technician. I simply stated that there is a particular way in which you turn this car on, in the same way that a Hertz customer service individual would familiarize you with this particular key type ignition. The Model of the car uses both a FOB and a physical key in which both were cut and made for this car by the Infiniti dealership. When you called me on the Wednesday December 23rd and gave me the claim number #XXXXXX-GC I immediately called the adjuster who was assigned to the claim [redacted] as he was on vacation until the first of the year I asked to speak with the supervisor in charge. I was then transferred to [redacted] at this time however I had already had the car towed to Infiniti. The dealership was closed until Saturday December 26 for the holiday. [redacted] called me back on Monday December 28th and advised me that No adjuster would be sent to Infiniti to access any damages due to NON-PAYMENT OF YOUR POLICY! I have a written statement from [redacted] confirming this information. I want to make my intentions with filing this complaint very clear that although I can seek intangible restitution I only choose to deal with the tangible restitution (towing fees and Infiniti repairs). This is my attempt to settle outside of court.Please let me know where to email the receipt copies. Thank you.-[redacted]

I believed I was scammed buying a [redacted] voucher for this company. I scheduled an appointment with this company. On the appointed day, no one showed up to detail my car and no one called to let me know. When I called the company, a pleasant lady returned my call and I was rescheduled. On the appointed day, no one showed up to detail my car and no one called to let me know. I called the company, left a message asking to reschedule, giving them the benefit of the doubt, and my call has never been returned. At the least, this is very bad customer service, at the most, it is fraud.Product_Or_Service: Gold Package Auto Detailing through [redacted]Order_Number: [redacted]Desired SettlementRefund of money paid through [redacted] for an auto detailing voucher. A cost of $38.00Business Response Contact Name and Title: [redacted], CFOContact Phone: [redacted]Contact Email: [redacted]This is in reply to the complaint Revdex.com CASE#:[redacted] made towards Bucket of Suds mobile Detailing. Our company Bucket of Suds responded to the customer on December 22, 2015 via email. In the email we advised her of our sincere apologies and offered to honor the existing coupon with an addition Silver Package for no charge. The customer was not scammed and we are not in the business of scamming our customers. Our company was built on integrity and putting our customers first. We offered a resolution and the customer has yet to reply back. We are willing to work with the customer to rectify the issue. Please see the body of the email below: Ms. [redacted],This email is in receipt of your review posted on [redacted]. We would like to reach out to you personally and rectify this issue. We regret that we provided you with bad service and a poor customer experience it is the exact opposite of what we pride ourselves on. We value our customers and understand how important it is to offer exceptional service. Please rest assure that you have not been scammed and we are not in the business of scamming our customers.To avoid such problems in the future, we are allowing more time between scheduled appointments. We would like to thank you for bringing this to our attention. It will help us improve our operations and services.Finally, we are willing to honor your existing [redacted] and offer you a free Silver Package on us. We will contact you directly and schedule your appointment. Please confirm if [redacted] is your current contact information. We have attached your gift certificate. Please present this when you are ready to honor your free detail service on us. Happy Holidays!

I purchased a service thru groupon. The gentlemen confirmed my appointment via email and called 30 minutes prior to arrival. I requested an extensive cleaning due to the transport of my dogs constantly in my vehicle. The gentlemen arrived and assured me it was no problem. He arrived on time and began the restoration process. My vehicle was full of pet hair and food. I have kids and two dogs. You can only imagine. All the pet hair was removed and the spots from my kids juices. They shampoo, vacuum and waxed my vehicle. I haven't seen my vehicle in this condition since my husband purchased it. I asked if they could recommend a product to assist me with fries stains and soils. Mr. [redacted] was kind enough to spray a protectant coating on my cloth seats to avoid future stains. My car looks new again. I highly recommend this company.","pos-1