To address the customer statement of "committing fraud" on behalf of the business when a person In housefiances a vehicle the customer Is required to sign all documents agreeing to the terms andconditionsThis Is done electronically and the customer Is required to take control of the screen and
Isrequired to click next to each box that states where to sign.When the customer chose to go through In-house financing that our business offers the customeragreed to the financing fee; which every finance company chargesWhen the customer Is clicking tosign they are reviewing the contract, the customer Is asked to initial the top, mid-way throughfollowing it with a signature at the bottom, At any time through this process the customer can askquestionsAll vehicles at our lot are purchased "AS IS" which Is a form that the customer signed It IsattachedOur business has a policy the "All Deposits are Non-Refundable" which Is posted on the wallIn our office.My question to this dispute Is the customer Is stating Fraud however completed each signeddocument, agreed to the monthly payment, terms and conditions which are all attached.I would also like to note that, last week we received a phone call from the customer stating that hewas going to keep his truck and that he did not mean no harm, he was sorryFrom a business aspect,we followed all procedures as we do on all our deals that we completeIf there are any questions orconcerns please feel to contact me at ***Carrie T*** Co-Owner/Administrator
To address the customer statement of "committing fraud" on behalf of the business when a person In housefiances a vehicle the customer Is required to sign all documents agreeing to the terms andconditionsThis Is done electronically and the customer Is required to take control of the screen and
Isrequired to click next to each box that states where to sign.When the customer chose to go through In-house financing that our business offers the customeragreed to the financing fee; which every finance company chargesWhen the customer Is clicking tosign they are reviewing the contract, the customer Is asked to initial the top, mid-way throughfollowing it with a signature at the bottom, At any time through this process the customer can askquestionsAll vehicles at our lot are purchased "AS IS" which Is a form that the customer signed It IsattachedOur business has a policy the "All Deposits are Non-Refundable" which Is posted on the wallIn our office.My question to this dispute Is the customer Is stating Fraud however completed each signeddocument, agreed to the monthly payment, terms and conditions which are all attached.I would also like to note that, last week we received a phone call from the customer stating that hewas going to keep his truck and that he did not mean no harm, he was sorryFrom a business aspect,we followed all procedures as we do on all our deals that we completeIf there are any questions orconcerns please feel to contact me at ***Carrie T*** Co-Owner/Administrator