*** *** submitted a credit application on the Buckeye Ford website on January at 2:pm The online application is attached and "authorizes us to disclose and forward all of the information we collect, as described above, to financial institutions for application processing."
After speaking with the customer about her existing Credit Acceptance loan, the customer asked that we attempt to get approvals on better terms with other lenders for the new vehicle The Buckeye Ford *** *** submitted the application to lenders at the customer's request and with the customer's approval and did get a number of loan approvals, but ultimately Ms*** and her husband were not able to prove the income stated on their credit applications At this point, the finance manager and Ms*** decided to submit the application to Credit Acceptance The Buckeye Ford *** *** obtained an approval from Credit Acceptance for a Chevrolet Cobalt that Ms*** approved over the phone and Ms*** husband received a ride to the dealership with the down payment and signed paperwork for the purchase of the Cobalt Ms*** did not like the vehicle when she saw it, and Buckeye Ford picked up the Cobalt at the customer's home and refunded the down payment
[redacted] came to Buckeye Ford on March 7, 2016 with 7 concerns regarding his 2015 Ford F-450 Superduty truck. The truck had 33,172 miles when it was brought to the dealership, and the customer expressed his displeasure with the facility that had been servicing his truck prior to bringing...
it to Buckeye Ford. Many of the customers’ concerns were addressed and some were dismissed as a “no problem found”. One of the warrantable concerns had to do with corrosion on the rear wheels. Buckeye Ford service personnel took pictures of the wheels and sent them to Ford for warranty approval. Approval was granted and Buckeye Ford installed new rims. The customer was not satisfied with the condition of the newly installed rims because of marks on the rims from the install process. Buckeye Ford advised the customer that the install process could result in some blemishes, but we agreed to take care of the concern. Buckeye Ford outsourced the repair to a company that specializes in high speed polishing. After the polishing was complete the vehicle was inspected by Howard M[redacted] (Service Manager) and found to be acceptable. The customer returned to the dealership, but again found the condition of the wheels unacceptable after the polishing. As a goodwill gesture, Howard M[redacted] offered to have new rims replaced with no expense to the customer (standard procedure would be to sand and polish as necessary as you would with the body paint finish). The customer and Buckeye Ford agreed to have a third party install the rims because the force and clamping needed to install tires on a 19.5” heavy duty truck is very likely to leave a blemish, as happened the first time the wheels were installed. The new rims arrived from Ford and were left in the box to be opened by the customer and service manager. The customer was again not satisfied with the condition of the new rims and refused the goodwill gesture. Mr. [redacted] demanded that we order another set of rims to meet his satisfaction, but Buckeye Ford did not find justification to order yet another set of rims. The customer contacted Ford to voice their complaint about the wheels and Buckeye Ford. Ford agreed with Buckeye Ford’s decision and dismissed the case. The customer has experienced issues with wheel blemishes since the vehicle was purchased at [redacted]’s Ford in Urbana, Ohio. The fit and finish of his current wheels are more than acceptable and any install procedure could result in creating blemishes that the customer is unwilling to accept. As the customer is unwilling to accept goodwill offers made by Buckeye Ford, we recommend that the customer return to [redacted]’s Ford for any future concerns with the vehicle and/or wheels.
they did call us and we appreciate it. They offered us to bring it in and fix the vehicle as well as give us a loaner. Thank you for your assistants . It's much appreciated
Thanks [redacted]. For whatever reason I was not able to open the complaint with my email address. Anyway, I wanted to let you know that we have resolved this dispute. We agreed to make two payments for the customer and she is happy with the resolution.
*** *** submitted a credit application on the Buckeye Ford website on January at 2:pm The online application is attached and "authorizes us to disclose and forward all of the information we collect, as described above, to financial institutions for application processing."
After speaking with the customer about her existing Credit Acceptance loan, the customer asked that we attempt to get approvals on better terms with other lenders for the new vehicle The Buckeye Ford *** *** submitted the application to lenders at the customer's request and with the customer's approval and did get a number of loan approvals, but ultimately Ms*** and her husband were not able to prove the income stated on their credit applications At this point, the finance manager and Ms*** decided to submit the application to Credit Acceptance The Buckeye Ford *** *** obtained an approval from Credit Acceptance for a Chevrolet Cobalt that Ms*** approved over the phone and Ms*** husband received a ride to the dealership with the down payment and signed paperwork for the purchase of the Cobalt Ms*** did not like the vehicle when she saw it, and Buckeye Ford picked up the Cobalt at the customer's home and refunded the down payment
[redacted] came to Buckeye Ford on March 7, 2016 with 7 concerns regarding his 2015 Ford F-450 Superduty truck. The truck had 33,172 miles when it was brought to the dealership, and the customer expressed his displeasure with the facility that had been servicing his truck prior to bringing...
it to Buckeye Ford. Many of the customers’ concerns were addressed and some were dismissed as a “no problem found”. One of the warrantable concerns had to do with corrosion on the rear wheels. Buckeye Ford service personnel took pictures of the wheels and sent them to Ford for warranty approval. Approval was granted and Buckeye Ford installed new rims. The customer was not satisfied with the condition of the newly installed rims because of marks on the rims from the install process. Buckeye Ford advised the customer that the install process could result in some blemishes, but we agreed to take care of the concern. Buckeye Ford outsourced the repair to a company that specializes in high speed polishing. After the polishing was complete the vehicle was inspected by Howard M[redacted] (Service Manager) and found to be acceptable. The customer returned to the dealership, but again found the condition of the wheels unacceptable after the polishing. As a goodwill gesture, Howard M[redacted] offered to have new rims replaced with no expense to the customer (standard procedure would be to sand and polish as necessary as you would with the body paint finish). The customer and Buckeye Ford agreed to have a third party install the rims because the force and clamping needed to install tires on a 19.5” heavy duty truck is very likely to leave a blemish, as happened the first time the wheels were installed. The new rims arrived from Ford and were left in the box to be opened by the customer and service manager. The customer was again not satisfied with the condition of the new rims and refused the goodwill gesture. Mr. [redacted] demanded that we order another set of rims to meet his satisfaction, but Buckeye Ford did not find justification to order yet another set of rims. The customer contacted Ford to voice their complaint about the wheels and Buckeye Ford. Ford agreed with Buckeye Ford’s decision and dismissed the case. The customer has experienced issues with wheel blemishes since the vehicle was purchased at [redacted]’s Ford in Urbana, Ohio. The fit and finish of his current wheels are more than acceptable and any install procedure could result in creating blemishes that the customer is unwilling to accept. As the customer is unwilling to accept goodwill offers made by Buckeye Ford, we recommend that the customer return to [redacted]’s Ford for any future concerns with the vehicle and/or wheels.
We have contacted the customer, and will be looking at the vehicle in our service department as a goodwill gesture.
they did call us and we appreciate it. They offered us to bring it in and fix the vehicle as well as give us a loaner. Thank you for your assistants . It's much appreciated
I spoke with the business yesterday and the truck should be done today. Please close my complaint #[redacted].
I am pursuing everything on my own. Thank you.
Thanks [redacted]. For whatever reason I was not able to open the complaint with my email address. Anyway, I wanted to let you know that we have resolved this dispute. We agreed to make two payments for the customer and she is happy with the resolution.