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Buckeye Muffler & Brake Shops

3833 Sullivant Ave, Columbus, Ohio, United States, 43228

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Reviews Wholesale Auto Parts Buckeye Muffler & Brake Shops

Buckeye Muffler & Brake Shops Reviews (%countItem)

• Oct 18, 2023

Sherry's Bad Customer Service (Manager of Buckeye Muffler)
I got my car towed to Buckeye Muffler last Tuesday (10/10/23)
for a muffler that was hanging low on me. When I went in the next day to pick the car up after repair, I noticed that my passenger door was halfway closed, and that door along with my driver side door was unlocked. When I looked in the car, I saw that some items had been moved around, and that my car charger was missing. I brought this to the attention of Sherri, the shop manager, and I asked her if my car had been locked the previous night, and she said that she did not lock the car, that the tow truck driver was supposed to do that. She insisted that he probably did not lock the car, so I decided to call him because I still had his number in my phone from when he called to pick up the car the day prior. I called him, and he said that he did lock the car, although Sherri tried to insinuate that maybe he just pressed the latch down, instead of pressing the actual lock button. The driver insisted that he did press the button, and that the car was completely locked. I asked Sherri if my car was unlocked when they pulled my car in the next morning, and she said that she had to manually unlock my car with my key, because there is no key fob on the key. This right there proves that he did lock the car. Ok, let's fast forward. I told Sherri that apparently someone forgot to lock my car after the repair, since I found it unlocked. I asked her did she lock the car after repair, and she said no. I told her that I was upset that she did not make sure that my car was locked while it was on her lot. I asked her how she would feel if that was her in my shoes, and her reply was "I would feel like its 6:25, and I'm ready to go home." Obviously, this was her way of telling me that she did not want to be there listening to my complaints. I told her that is not what you should say to a customer!

Here is my issue. If a car is left at a shop overnight, shouldn't that shop at least make sure the car is locked, if they choose to leave it outside, instead of pulling it in to the shop? Sherri did not apologize for her negligence that night, nor did she offer any type of solution to make the situation right. I asked her if she could at least check the cameras, and she said she could do that, and to call her the next day. When I called the next day (10/11/23), I asked Sherri if she could consider reimbursing me for the charger, since she failed to make sure that my car was locked. She said that she did not think her boss would reimburse me for a charger, then she proceeded to tell me that she was frustrated and would be hanging up the phone, because the shop is not responsible for items taken out of someone's car. I asked her if I could have the shop owner's number, and she said she would give him my number, because she was not allowed to give me his. Today is Friday Oct. 13, and I have not gotten a call from this person. I sent a few emails to the email address on their website, and of course, no one has responded. I called and spoke with Sherri this morning to ask if she gave the owner my number. Her response was "He said that you emailed him and told him that I was rude to you. He has no interest in talking to you." When she told me this, I was floored, but could see that I am not going to get any justice in this situation. This is very unfortunate because here you have a shop, which clearly did not protect the customer by locking their car, but then when the car was burglarized due to it being unlocked, the shop manager instead, just says that she is not responsible for anything on her lot. She also told me that I was harassing her at this point because I won't let this issue go. Utterly ridiculous statement considering her obvious negligence!

I told her that I don't like how I'm being treated, so that is why I am spreading the word here. DO NOT take your car to Buckeye Muffler and Brakes on 3320 East Main St. Columbus Oh 43213, if you want it to be kept safe and secure overnight. This irresponsible woman did not make sure that my car was locked up before they left on the day it was dropped off, nor did she lock it when she pulled it out after repair the following day!
But has the nerve to say she isn't responsible for anything that happens on her lot because someone could have had a slim-jim to get into the car? At least if she/they would have locked up my car, someone would not have been able to just easily open the car and snoop through it. Sherri gave me very POOR customer service, was very defensive when I asked her to consider making the situation right, and I'm sure she probably skewed the story somehow to the owner (i think he could possibly be her husband, I'm not sure though) which is why he never called me nor responded to my email. The way she treated me was very rude, and definitely lacks accountability! They definitely lost a potential return customer, but sadly, I'm sure I'm not the first or the last they have lost!

+1

I took my car to them and they ruined it. Promised me a refund after I had to tow it to another shop because it wouldn't start. I never got my refund and they are blaming it on my bank but my bank never got a refund from them. They ruined my car and I had to go pay almost 800 dollars in another shop to get it fixed.

+1
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Address: 3833 Sullivant Ave, Columbus, Ohio, United States, 43228

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www.buckeyemuffler.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Buckeye Muffler & Brake Shops, but after several inspections we’ve come to the conclusion that this domain is no longer active.




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