I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I received the complaint from the Revdex.com you filed and was surprised that this was the first I heard of thisI am sorry that you spoke with staff that did not direct your complaint to me and I have addressed the staff directly about this I apologize that you feel like our
services were not up to the standard that I hold them to. It is our new policy that we audit all medical records and charges at the time of discharge to make sure our billing is accurate As you know, people make mistakes and we want to make sure that we are charging people appropriately for the services that we provide We strive to provide the highest quality medicine that we possibly can We want to make sure that we are being as accurate as possible This is a practice that we adopted from the human hospitals and from other referral hospitals that have patients with extended stays. In your case, the staff did not go over our new policies or have you sign the acknowledgement of those so of course I am happy to refund your account for the missed EKG charge I called you and left you a message today to try to speak with you When you call back, please let the receptionist know and we can refund your credit card I am happy to speak with you about this matter if you have further questions or concerns I am happy to provide a copy of our new policy if you would like as well I can be reached at the clinic at ###-###-####. Dr***, DVM Mrs***, I realized that you never paid the bill for the $that you received so I have adjusted your account to reflect a zero balance I apologize for the error in my previous email.Dr***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I received the complaint from the Revdex.com you filed and was surprised that this was the first I heard of thisI am sorry that you spoke with staff that did not direct your complaint to me and I have addressed the staff directly about this I apologize that you feel like our
services were not up to the standard that I hold them to. It is our new policy that we audit all medical records and charges at the time of discharge to make sure our billing is accurate As you know, people make mistakes and we want to make sure that we are charging people appropriately for the services that we provide We strive to provide the highest quality medicine that we possibly can We want to make sure that we are being as accurate as possible This is a practice that we adopted from the human hospitals and from other referral hospitals that have patients with extended stays. In your case, the staff did not go over our new policies or have you sign the acknowledgement of those so of course I am happy to refund your account for the missed EKG charge I called you and left you a message today to try to speak with you When you call back, please let the receptionist know and we can refund your credit card I am happy to speak with you about this matter if you have further questions or concerns I am happy to provide a copy of our new policy if you would like as well I can be reached at the clinic at ###-###-####. Dr***, DVM Mrs***, I realized that you never paid the bill for the $that you received so I have adjusted your account to reflect a zero balance I apologize for the error in my previous email.Dr***
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]