Buckeye Utility Billing Services

To Whom it May Concern, Please find the relevant documentation regarding complaint ID # [redacted] attachedKind Regards,

Thank you for contacting Buckeye Utility Billing Services.To address the concern of Mr***, for the service address of *** *** *** Drfor a move out date of 7/31/16.Mr*** was sent a final bill due of $93.86. This billing is for the following dates:6/2/16-6/27/billed
$30.556/27/16-7/27/$billed 51.507/27/16-7/31/billed $11.81The last payment we show posted to his account is $posted on 7/14/check # *** which was for the billing cycle of 4/29/to 6/27/16. We are days behind in billing for we read the meters each month and bill for the actual usage.Per the Utility Addendum for Water/Sewer & Trash Service “All final billing from Buckeye Utility Billing Service will be charged to you through the Statement of Account that you will receive from *** Management Company after your move out.” As for all other concerns addressed in the statement dated 9/6/16, Mr*** will need to address those issues with *** Management Company. Please contact them at Suite B Americana Parkway, Reynoldsburg, OH or email at ***@***mgmt.comThank youJane J***Office Manager

Thank you for contacting Buckeye Utility Billing Services
We appreciate your concern regarding your trash bill and the
late fees you incurred on your account.
As a onetime courtesy, we have removed the late fees of $on
your account. You will see this credit
on your
next billing statement
For your records, I have attached a copy of the Utility
Addendum for Trash Services which you signed on 9/1/and again on 9/1/when
signing your lease agreement for your address of *** * *** DrWest. I have also attached an information sheet on
Buckeye Utility Billing Services for your future reference which is given to
residents from the rental office
Your bill is mailed out each quarter on the 15th
of that month and is due by the 1st of the following month. Your next billing statement will be mailed
out on February 15,
Please note section #2, of the addendum states if a payment
is late, you will be responsible for a late fee in the amount of $per
month
On 1/8/2016, the account was registered under the email of ***@gmail.com and paid in full. Please note you may also sign up for
paperless billing as an option to receive your invoices each quarter should you
have concerns receiving your mail via the U S Post Office
Please let me know if there is any other information which I
can provide for you regarding your account with Buckeye Utility Billing
Services. Thank you Buckeye Utility Billing Services P O Box 820Pickerington, OH 43147614-861-9408614-866-- [email protected]

Thank you for contacting Buckeye Utility Billing Services. Per your request, we are responding to you as follows regarding your Buckeye Utility Billing Services billThere are always many questions regarding the billing of water and sewer in apartment communities. The information below
outlines specifics in regard to the billing of water and sewer at *** *** Apartment. If there are further questions, please do not hesitate to contact us*** *** apartment community is provided water and sewer service by the City of ***Typically, the City of *** increases its rates each JanuaryThe City of *** bills water based on hundred cubic feet. One hundred cubic feet = gallons of water. Sewer is based on water consumption. If you use gallons of water, you are billed for gallons of sewer. However, the rates for water and different than the rates for sewer. Sewer rates are higher due to the cost of sewer treatmentApartment communities are billed using “consecutive” rates rather than “residential” rates. This generally works to the advantage of the apartment community because then it is not subjected to an increased rate over 5ccfFees for Clean River Fund and Stormwater charges are based on the imperious area of the community and therefore will be higher than that of a single family residenceBuckeye Utility Billing is an independent billing company. It is one of many around the countryBilling companies are used because the City of ***, like most water districts in the U.S, will not bill apartment communities directly for their water/sewer useBuckeye Utility Billing cannot and does not bill residents for more than what they are charged by the City of ***. They are recovering their costsBuckeye employs a “blended” rate methodology to calculate the water and sewer bills of their residentsA blended rate will fluctuate monthly. It is based on the total consumption of the individual sub meters in the community and the cost of the water and sewerA blended rate allows the community to recapture the cost without billing residents for more than what was billed to the community from the City of ***Buckeye Utility also monitors the usage from month to month. Increased usage due to leaks, excessive use in the community, etc are deducted prior to the rate calculation so that residents are not paying for water/sewer in these situationsA blended rate methodology is a legal and acceptable form of billing in the State of Ohio and *** CountyBuckeye Utility is allowed to charge a monthly bill or administrative fee to cover the cost of their services. The fee was approved by the PUC in the Shroyer case.The trash fee each month is set by *** *** Company and is part of your lease agreement.Buckeye Utility Billing Services reads your meter each month and bills you each month. Your utility bill goes out on the 31st of each month and it due by the 15th of the following month. If you are having concerns receiving mail, please contact your local post office to report your concerns. Or you can go to our website at www.invoicecloud.com/buckeyeutility and view, pay and sign up for paperless should you wishPlease contact your rental office should you need a copy of your lease agreement and or utility addendum regarding the charges you are responsible for.Please let me know if there is any other information we can provide for you. Jane J***Office Manager

To Whom it May Concern, Please find the relevant documentation regarding complaint ID # [redacted] attached. Kind Regards,