Consumer response taken over the phone by Revdex.com staff 7/28/Consumer said she had never had a problem with water under the steps before, they did no extra work for free, they fixed a problem they caused while waterproofing the interior walls of the entire houseAfter the job was done, water started pooling under her basement stairsShe said she never had this problem before She contacted them about the problem since she had a lifetime guarantee They tried to say it wasn't their responsibility and she said they gave her a lifetime guarantee so it is their responsibility She had another company come in and they advised that the water was pooling because the piping wasn't pitched correctlyBuckeye ended up coming in, tore out underneath the stairs and pitched a pipe across to catch the water that was retaining there This is the work that the company claims to have done for free She says this is something they caused and and doesn't count as free work since they merely fixed a problem they causedShe was also angry with them because they didn't pull a permit after they said they didThey told her the city was lying to herShe went back to the city different times and each time they advised there was no permit pulled They had also wired electrical to a wooden post in the ceiling which she had a professional electrician check, and he told her it was a fire hazard The company agreed that it was run incorrectly and they did send someone else out to correct it, but she wouldn't have known she was dealing with a fire hazard if she hadn't called a professional in to check their workShe said the new concrete they poured under the stairs is uneven and lumpy, and now it is coming up on the edges
Business response taken over the phone by Revdex.com staff 7/9/They did the job in August of The homeowner is trying to sell the house and the realtor had concern on a back wall that was waterproofed They sent someone out, the consumer has a different issue unrelated to the waterproofing job they did The wall had actually shifted and movedThey talked with the consumer's son in Florida They sent him pictures and gave him a price to do the repairs needed That was last week, and no response yetHe had to discuss it with his mom, ***, and the realtor
Consumer update taken over the phone 7/28/ Business has not contacted her and they have not shown up to clean up the damaged areaShe will keep us informed if anything is done in the future
Consumer statement taken over the phone by Revdex.com staff 7/28/Still has a smell, not as strong as it was, but he is waiting for a big rain to see what happens He thinks it is getting a little better He will give them the benefit of the doubtHe said the owner still failed to call himHe will keep us posted if there are any further problems
Consumer response taken over the phone by Revdex.com staff 7/28/Consumer said she had never had a problem with water under the steps before, they did no extra work for free, they fixed a problem they caused while waterproofing the interior walls of the entire houseAfter the job was done, water started pooling under her basement stairsShe said she never had this problem before She contacted them about the problem since she had a lifetime guarantee They tried to say it wasn't their responsibility and she said they gave her a lifetime guarantee so it is their responsibility She had another company come in and they advised that the water was pooling because the piping wasn't pitched correctlyBuckeye ended up coming in, tore out underneath the stairs and pitched a pipe across to catch the water that was retaining there This is the work that the company claims to have done for free She says this is something they caused and and doesn't count as free work since they merely fixed a problem they causedShe was also angry with them because they didn't pull a permit after they said they didThey told her the city was lying to herShe went back to the city different times and each time they advised there was no permit pulled They had also wired electrical to a wooden post in the ceiling which she had a professional electrician check, and he told her it was a fire hazard The company agreed that it was run incorrectly and they did send someone else out to correct it, but she wouldn't have known she was dealing with a fire hazard if she hadn't called a professional in to check their workShe said the new concrete they poured under the stairs is uneven and lumpy, and now it is coming up on the edges
Business response taken over the phone by Revdex.com staff 7/9/They did the job in August of The homeowner is trying to sell the house and the realtor had concern on a back wall that was waterproofed They sent someone out, the consumer has a different issue unrelated to the waterproofing job they did The wall had actually shifted and movedThey talked with the consumer's son in Florida They sent him pictures and gave him a price to do the repairs needed That was last week, and no response yetHe had to discuss it with his mom, ***, and the realtor
Business response taken over the phone by Revdex.com staff 6/23/They have a crew at the consumer's home right now finishing up the job
Consumer update taken over the phone 7/28/ Business has not contacted her and they have not shown up to clean up the damaged areaShe will keep us informed if anything is done in the future
Consumer statement taken over the phone by Revdex.com staff 7/28/Still has a smell, not as strong as it was, but he is waiting for a big rain to see what happens He thinks it is getting a little better He will give them the benefit of the doubtHe said the owner still failed to call himHe will keep us posted if there are any further problems