I ordered a saw blade in early Feband it has not yet been delivered in June They have consistently lied to me regarding it's delivery I purchased a 10" lapidary saw blade on-line in early Feb, and paid with Pay-Pal My Pay Pal account was charged on April 1, for $by Graves Lapidary After some time I tried to contact Graves and left several messages, all of which were un-answered I did reach someone at Graves times and was told the item was back ordered and would arrive in March, then in April, then in May It's now mid-June My last or calls these past weeks to Graves were unanswered I would like my $refunded to my Pay Pal account
Purchase a "Spool Polisher" and then returned it, same box, same packaging Received email business would be handled and it has not Called times I purchased this product over the holidays and then found a similar one locally Returned and had one email confirming business would be handledHave called day after day, week after week with no response $for the item
Ordered Items not received after daysMade or more attempts to resolve issue by phone and emails to companyAfter days, No Response Order # [redacted] Universal Compound Kit SKU: XX-XXX $ [redacted] I ordered items online on Aug 15, (prepaid with Credit Card)The ordered Items have not been received after daysMade or more attempts to resolve issue by phone and emails to companyPhone calls go to a message machine that is not answeredEmailed company at their web address and after days wait, still No ResponseThis company does not ship orders in a timely fashion and can not be contacted to resolve [redacted] issues I would like to receive the complete order I paid forWould suggest no one else orders from this company online as they do not provide any [redacted]
I paid $for a Faceting Machine that was to be delivered in March I have not received anything I used my credit card to purchase a faceting machine from the Graves Company at a trade show, The Tucson AZ Rock and Gem show on Feb.X XXXX I was told that it would not ship until the end of March because they were attending another show after the Tucson show On April I attempted to call the vendor to check the status of my orderTheir phone message said that the best way to contact them was by e-mail I sent an e-mail and they replied that there was a delay and that my order would ship the next week I still have not received anything Now I am not able to reach them by phone or e-mail
order a couple of thing and have not received them or a refund I ordered a index on June 26th order number Got an email that it was on back order and was suppose to ship on September 7th I still have not received this itemI also ordered the starter lap package on April XX XXXX order number I have already opened a case in the past and I was suppose to get a refund for this item and still have not received the refund
Item ordered & paid for, but has never been shipped
I ordered a Caberet Basic lapidary machine on March 22, I have made dozens of calls to this company regarding when I might see this machine deliveredEvery time I talk to them, a man named Peter assures me that the machine will be shipped that day or the next day
My credit card has been billed, and weeks ago the company issued UPS tracking number 1ZXXXXXXXXXXXXXXXX which shows the item is still sitting at Graves Company, and has never been passed on to UPS for delivery
I want this machine delivered ASAP! Contacting the Revdex.com is my last resort for resolution before turning it in on my credit card as a fraudulent charge
Ordered items a month ago Received one with a note that the other one is back ordered Tried to contact by email and phone messages I could not get a person to answer No call back or email They cashed my credit card order for both items I don't know if they are still in business
I purchased equipment from ** *** Company)No delivery of $of equipment
Equipment is a Mark 5XL faceting machine @ $A better lap package @ $A professional dop set @ $
Purchase was made from ** *** at the Tucson, Arizona Gem and Mineral Show on February 3, Because No equipment was available for immediate delivery at the exhibition in Tucson later delivery was arrangedI requested delivery after April 5th as I was traveling with no fixed address in ArizonaI have repeatedly emailed and phoned ** *** requesting shipping statusI spoke to ** *** April 12th and was assured shipment would be that weekNo phone contact since thenI can forward a copy of receipt and business card if desiredAfter looking online at various web sites I have found that other persons are in a similar situationI can forward a list of internet addresses with relevant information if it will helpAlso copies of emails sent to ** ***
Just looking for my refund
2/9/
Can anyone help me? The Graves Mark 5XL is a very nice MachineThe company / *** *** in a nightmare to deal with I purchased the machine from him And I found it was not what I needed *** *** said I could send it backHe has not sent me my refund Now he has the machine and my moneyThis is going on for months or more*** has sent me many emails saying he will send me my refund but has never done so Dose anyone have a suggestion? What I can do next It would be appreciated
***@gamil.com
I paid $for a Faceting Machine that was to be delivered in March I have not received anything
I used my credit card to purchase a faceting machine from the Graves Company at a trade show, The Tucson AZ Rock and Gem show on Feb.X XXXX I was told that it would not ship until the end of March because they were attending another show after the Tucson show On April I attempted to call the vendor to check the status of my orderTheir phone message said that the best way to contact them was by e-mail I sent an e-mail and they replied that there was a delay and that my order would ship the next week I still have not received anything Now I am not able to reach them by phone or e-mail
I purchased an item in their online store over a month agoItem never delivered, phone calls never returned, money never refunded
I purchased an item from their online store on June 8, My order number is for $and $for shipping on my Visa credit cardSince then, I have not heard from the companyNo shipping notification was sent, no item was receivedI called the company multiple times, and left multiple voicemailsI haven't received any calls back, or my credit card refundedIt's been days since purchase was made
Ordered on MAR 2017, still not received three items on that order as of SEP
I placed an order for a Mark XL, better lap kit, index wheel, six 8" lap cases, green wax, 6" slant cabber and alcohol lampThe first shipment went out in two days which included, six 8" lap cases, 6" slat cabber, green wax, alcohol lamp and two of the four laps from the better lap packageAfter many e-mails and multiple phone calls all unansweredThey generate a tracking number with USPS on MAY and shipped JUN and I received The Mark 5XLAs of SEP I have not received the toplap 260#, darkside lap and the index wheelI Called Graves Company on the AUG and some one actually answered the phone and told me that the items where there and they would ship that day or the nextI need the index wheel or the Mark 5XL is useless to me
Product was paid for, Product never shipped
On September 22, 2016, I purchased a Graves Mark IV from this companyInvoice was generated and approximately $dollars was paid immediately from my debit accountI Was informed on my Invoice that the machine would be dropped shipped to my home on October 5, Shipping did not occur and I was informed by email that I Would be provided shipping detailsNever received an emailI emailed the company twice requesting info on my machine and never received a responseI then called the company on Monday October 24, and spoke to a man believed to be the ownerHe informed me that they were delayed on shipping, but my Machine would be shipped that weekItem was never shippedI called company again on Monday October 31, and spoke to the same manHe informed me that my machine was not shipped but would be shiped this weekI then called the company again on Tuesday November 1, to inquire if my item was shippedThe company in
I ordered a saw blade in early Feband it has not yet been delivered in June They have consistently lied to me regarding it's delivery
I purchased a 10" lapidary saw blade on-line in early Feb, and paid with Pay-Pal My Pay Pal account was charged on April 1, for $by Graves Lapidary After some time I tried to contact Graves and left several messages, all of which were un-answered I did reach someone at Graves times and was told the item was back ordered and would arrive in March, then in April, then in May It's now mid-June My last or calls these past weeks to Graves were unanswered I would like my $refunded to my Pay Pal account
order a couple of thing and have not received them or a refund
I ordered a index on June 26th order number Got an email that it was on back order and was suppose to ship on September 7th I still have not received this itemI also ordered the starter lap package on April XX XXXX order number I have already opened a case in the past and I was suppose to get a refund for this item and still have not received the refund
Ordered several things in the beginning of January, a month and several unanswered emails later I haven't heard anything nor received my packageIn the process of waiting on PayPal to review the case in order to receive a refund which I am certain I will receiveTerrible companyZero *** serviceWould highly NOT recommend this company
Purchase a "Spool Polisher" and then returned it, same box, same packaging Received email business would be handled and it has not Called times
I purchased this product over the holidays and then found a similar one locally Returned and had one email confirming business would be handledHave called day after day, week after week with no response $for the item
ORDER PAID FOR AND NEVER DELIVERED
ON NOVEMBER 29, 2017, ORDER PLACED ONLINE FOR A TOP CUTTER GRIT LAPRECEIVED CONFIRMATION OF ORDER NUMBER FROM GRAVES, PAYPAL CONFIRMED PAYMENT OF $ON DECPHONED GRAVES ON JAN, TO INQUIRE AS TO STATUS, LEFT MESSAGE ON VOICEMAILEMAILED AN INQUIRY ON THE SAME DAYNO RESPONSE TO EMAIL OR PHONEMULTIPLE ATTEMPTS TO CONTACTNO ANSWER TO EMAIL OR PHONE CALLS
Horrible company, I ordered products and received my package though half my order was not in the packageI've tried calling and email and no responseLuckily I paid using PayPal and am currently filing a claimHowever, no business should be able to operate like this, I really hope they will get shut down as I know I am not the only person this has happened to with this company
Graves not shipping three orders I placed
I ordered starter lap package 4/12/order #3612, 8" cerium and spectra ultralap on 5/15/order #3693, and index plate on 6/26/order #I have payed a total of $and have not received anything I'v orderedI have send multiple emails and have called well over times and have left multiple voicemailsI have not received one call or email back from them
I ordered a saw blade in early Feband it has not yet been delivered in June They have consistently lied to me regarding it's delivery I purchased a 10" lapidary saw blade on-line in early Feb, and paid with Pay-Pal My Pay Pal account was charged on April 1, for $by Graves Lapidary After some time I tried to contact Graves and left several messages, all of which were un-answered I did reach someone at Graves times and was told the item was back ordered and would arrive in March, then in April, then in May It's now mid-June My last or calls these past weeks to Graves were unanswered I would like my $refunded to my Pay Pal account
Purchase a "Spool Polisher" and then returned it, same box, same packaging Received email business would be handled and it has not Called times I purchased this product over the holidays and then found a similar one locally Returned and had one email confirming business would be handledHave called day after day, week after week with no response $for the item
Ordered Items not received after daysMade or more attempts to resolve issue by phone and emails to companyAfter days, No Response Order # [redacted] Universal Compound Kit SKU: XX-XXX $ [redacted] I ordered items online on Aug 15, (prepaid with Credit Card)The ordered Items have not been received after daysMade or more attempts to resolve issue by phone and emails to companyPhone calls go to a message machine that is not answeredEmailed company at their web address and after days wait, still No ResponseThis company does not ship orders in a timely fashion and can not be contacted to resolve [redacted] issues I would like to receive the complete order I paid forWould suggest no one else orders from this company online as they do not provide any [redacted]
I paid $for a Faceting Machine that was to be delivered in March I have not received anything I used my credit card to purchase a faceting machine from the Graves Company at a trade show, The Tucson AZ Rock and Gem show on Feb.X XXXX I was told that it would not ship until the end of March because they were attending another show after the Tucson show On April I attempted to call the vendor to check the status of my orderTheir phone message said that the best way to contact them was by e-mail I sent an e-mail and they replied that there was a delay and that my order would ship the next week I still have not received anything Now I am not able to reach them by phone or e-mail
order a couple of thing and have not received them or a refund I ordered a index on June 26th order number Got an email that it was on back order and was suppose to ship on September 7th I still have not received this itemI also ordered the starter lap package on April XX XXXX order number I have already opened a case in the past and I was suppose to get a refund for this item and still have not received the refund
Item ordered & paid for, but has never been shipped
I ordered a Caberet Basic lapidary machine on March 22, I have made dozens of calls to this company regarding when I might see this machine deliveredEvery time I talk to them, a man named Peter assures me that the machine will be shipped that day or the next day
My credit card has been billed, and weeks ago the company issued UPS tracking number 1ZXXXXXXXXXXXXXXXX which shows the item is still sitting at Graves Company, and has never been passed on to UPS for delivery
I want this machine delivered ASAP! Contacting the Revdex.com is my last resort for resolution before turning it in on my credit card as a fraudulent charge
Ordered items a month ago Received one with a note that the other one is back ordered Tried to contact by email and phone messages I could not get a person to answer No call back or email They cashed my credit card order for both items I don't know if they are still in business
I purchased equipment from ** *** Company)No delivery of $of equipment
Equipment is a Mark 5XL faceting machine @ $A better lap package @ $A professional dop set @ $
Purchase was made from ** *** at the Tucson, Arizona Gem and Mineral Show on February 3, Because No equipment was available for immediate delivery at the exhibition in Tucson later delivery was arrangedI requested delivery after April 5th as I was traveling with no fixed address in ArizonaI have repeatedly emailed and phoned ** *** requesting shipping statusI spoke to ** *** April 12th and was assured shipment would be that weekNo phone contact since thenI can forward a copy of receipt and business card if desiredAfter looking online at various web sites I have found that other persons are in a similar situationI can forward a list of internet addresses with relevant information if it will helpAlso copies of emails sent to ** ***
Just looking for my refund
2/9/
Can anyone help me? The Graves Mark 5XL is a very nice MachineThe company / *** *** in a nightmare to deal with I purchased the machine from him And I found it was not what I needed *** *** said I could send it backHe has not sent me my refund Now he has the machine and my moneyThis is going on for months or more*** has sent me many emails saying he will send me my refund but has never done so Dose anyone have a suggestion? What I can do next It would be appreciated
***@gamil.com
I paid $for a Faceting Machine that was to be delivered in March I have not received anything
I used my credit card to purchase a faceting machine from the Graves Company at a trade show, The Tucson AZ Rock and Gem show on Feb.X XXXX I was told that it would not ship until the end of March because they were attending another show after the Tucson show On April I attempted to call the vendor to check the status of my orderTheir phone message said that the best way to contact them was by e-mail I sent an e-mail and they replied that there was a delay and that my order would ship the next week I still have not received anything Now I am not able to reach them by phone or e-mail
I purchased an item in their online store over a month agoItem never delivered, phone calls never returned, money never refunded
I purchased an item from their online store on June 8, My order number is for $and $for shipping on my Visa credit cardSince then, I have not heard from the companyNo shipping notification was sent, no item was receivedI called the company multiple times, and left multiple voicemailsI haven't received any calls back, or my credit card refundedIt's been days since purchase was made
Ordered on MAR 2017, still not received three items on that order as of SEP
I placed an order for a Mark XL, better lap kit, index wheel, six 8" lap cases, green wax, 6" slant cabber and alcohol lampThe first shipment went out in two days which included, six 8" lap cases, 6" slat cabber, green wax, alcohol lamp and two of the four laps from the better lap packageAfter many e-mails and multiple phone calls all unansweredThey generate a tracking number with USPS on MAY and shipped JUN and I received The Mark 5XLAs of SEP I have not received the toplap 260#, darkside lap and the index wheelI Called Graves Company on the AUG and some one actually answered the phone and told me that the items where there and they would ship that day or the nextI need the index wheel or the Mark 5XL is useless to me
Product was paid for, Product never shipped
On September 22, 2016, I purchased a Graves Mark IV from this companyInvoice was generated and approximately $dollars was paid immediately from my debit accountI Was informed on my Invoice that the machine would be dropped shipped to my home on October 5, Shipping did not occur and I was informed by email that I Would be provided shipping detailsNever received an emailI emailed the company twice requesting info on my machine and never received a responseI then called the company on Monday October 24, and spoke to a man believed to be the ownerHe informed me that they were delayed on shipping, but my Machine would be shipped that weekItem was never shippedI called company again on Monday October 31, and spoke to the same manHe informed me that my machine was not shipped but would be shiped this weekI then called the company again on Tuesday November 1, to inquire if my item was shippedThe company in
I ordered a saw blade in early Feband it has not yet been delivered in June They have consistently lied to me regarding it's delivery
I purchased a 10" lapidary saw blade on-line in early Feb, and paid with Pay-Pal My Pay Pal account was charged on April 1, for $by Graves Lapidary After some time I tried to contact Graves and left several messages, all of which were un-answered I did reach someone at Graves times and was told the item was back ordered and would arrive in March, then in April, then in May It's now mid-June My last or calls these past weeks to Graves were unanswered I would like my $refunded to my Pay Pal account
order a couple of thing and have not received them or a refund
I ordered a index on June 26th order number Got an email that it was on back order and was suppose to ship on September 7th I still have not received this itemI also ordered the starter lap package on April XX XXXX order number I have already opened a case in the past and I was suppose to get a refund for this item and still have not received the refund
Ordered several things in the beginning of January, a month and several unanswered emails later I haven't heard anything nor received my packageIn the process of waiting on PayPal to review the case in order to receive a refund which I am certain I will receiveTerrible companyZero *** serviceWould highly NOT recommend this company
Purchase a "Spool Polisher" and then returned it, same box, same packaging Received email business would be handled and it has not Called times
I purchased this product over the holidays and then found a similar one locally Returned and had one email confirming business would be handledHave called day after day, week after week with no response $for the item
ORDER PAID FOR AND NEVER DELIVERED
ON NOVEMBER 29, 2017, ORDER PLACED ONLINE FOR A TOP CUTTER GRIT LAPRECEIVED CONFIRMATION OF ORDER NUMBER FROM GRAVES, PAYPAL CONFIRMED PAYMENT OF $ON DECPHONED GRAVES ON JAN, TO INQUIRE AS TO STATUS, LEFT MESSAGE ON VOICEMAILEMAILED AN INQUIRY ON THE SAME DAYNO RESPONSE TO EMAIL OR PHONEMULTIPLE ATTEMPTS TO CONTACTNO ANSWER TO EMAIL OR PHONE CALLS
Horrible company, I ordered products and received my package though half my order was not in the packageI've tried calling and email and no responseLuckily I paid using PayPal and am currently filing a claimHowever, no business should be able to operate like this, I really hope they will get shut down as I know I am not the only person this has happened to with this company
Graves not shipping three orders I placed
I ordered starter lap package 4/12/order #3612, 8" cerium and spectra ultralap on 5/15/order #3693, and index plate on 6/26/order #I have payed a total of $and have not received anything I'v orderedI have send multiple emails and have called well over times and have left multiple voicemailsI have not received one call or email back from them