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Buckman's Car Wash, LLC

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Reviews Buckman's Car Wash, LLC

Buckman's Car Wash, LLC Reviews (4)

We certainly understand Ms. [redacted] frustration.  Buckmans Car Wash always strives to provide customer satisfaction.  In the rare event that vehicle damage is caused by the car wash, we always take care of it. In this case, the damage was due to the failure of the glue on the tail light lens.  The car wash did not cause the glue to fail, and for that reason is considered a pre-existing condition. Just touching a tail light would not cause it to fall off unless it was already compromised. As an accommodation, we would be happy to install the light for Ms. [redacted] if she purchases it.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]
I accept the accommidation  if I'm going to pay for the part and Buckmans pay for the installation by BMW. So that way it's gets done by the dealership and they would take responsibility if something happens after the fact. Buckmans can call Bmw to see how much the installation would cost which I'm assuming nothing compared to the part I'm willing to pay for. This will seal the deal and I could move on from this situation.

Mr. [redacted] came to the car wash complaining of scratches on
his vehicle.  He pointed out a number of
scratches that he said were definitely caused by the car wash.  We looked at most of those areas, and found
the scratches to actually be road film that rubbed off the car with just...

a
little effort.  After showing him that,
he pointed to different areas. Mr. [redacted] also pointed out a deep scratch on
the front fender of his vehicle.  That
scratch was next to a dent that we reviewed with Mr. [redacted].  He agreed that the
dent could not be caused by the wash process. 
We use soft cloth technology in our wash process.  I am not certain why Mr. [redacted] believes we
are a Touch Free wash.  We do not
advertise nor have we ever promoted our wash process as being touch free.  There were marks and scratches all over the
vehicle.  We washed hundreds of cars at
that location on that day.  No other
issues were reported to us.  Since most
of the marks on the vehicle were actually road film, another was part of a
dent, and there were marks all over the vehicle of all different types, going
in different directions, and different depths, it is obvious that those
blemishes were already on the vehicle prior to visiting the car wash.

It was unfortunate to hear about the damage to Ms. [redacted] vehicle.   Ms. [redacted] mentioned that it took a “long while” for us to get back to her.  The issue was reported to us late Tuesday evening.  Our General Manager called Ms. [redacted] on Wednesday to set up an...

appointment with our Technical Facilities Manager for the next day (Thursday).   We then promptly called her to explain our findings.  After that, she called and left a message for me, which I returned when I got into the office that same afternoon.  As far as the conversation, I was very polite, however, Ms. [redacted] was not happy with the response and apparently took that as being rude.We reviewed the damage claim and we were able to determine that the issue with the tail light was due to the failure of the glue that holds the lens on.  The glue was actually brittle and flaking. Because of that, the lens was delaminating from the body of the tail light assembly, causing it to stick out from the rear of the vehicle.   The failure of the glue was a pre-existing condition that caused the issue at the wash.  The car wash did not cause the problem.  This is very similar to damage that could occur to a vehicle when metal is rusted or corroded. In that situation, parts could come loose from the body of a car, again due to pre-existing conditions.  Unfortunately, like all car washes, we cannot be responsible for any damages due to pre-existing conditions of a vehicle when it enters the wash.  Each of our locations has a sign at the entrance explaining this policy.Sincerely,Jeffrey [redacted]

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Address: 2496 W Ridge Rd, Mankato, Minnesota, United States, 56002-5142

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