Buck's Auto Service Reviews (1)
Buck's Auto Service Rating
Description: Auto Repair Services, Towing Companies
Address: 1750 W Main St, Lexington, South Carolina, United States, 29072-2202
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We called the business to help change a tire. The employee didn't have the proper equipment and in my opinion overcharged the the service provided.The tread blew off of my rear passenger tire so I needed to change my tire. We were on the Hwy 70 bypass and it was around 11 or 12 at night. My husband and I tried to do it ourselves but my jack was not working. We called Buck's seeking assistance and stated we simply needed a jack to borrow, not a tow. A tow truck was sent out to help us. We told the employee we needed and jack and he searched his truck and there was no jack. He instead provided a block of wood to prop my car jack on. My husband proceeded to loosen the lugnuts, take the tire off, and put the new tire on. The employee took the lugnuts off once they were loosened. That is about all he did. After my husband finished changing the tire we spoke with the employee to settle up the payment. He charged us $145. This employee hardly did any work and showed up without the proper equipment for the job even after we specifically stated what we needed. We called the company back a day later and spoke with a manger to get an estimated cost for assistance with a tire change at that same location at night just like we did and we were quoted "about $65" which is significantly less than what we were charged. We explained to the manager what happened and he told us the owner of the company would call us back. It has been 2 days and we have not heard back from the company. I was very displeased with the service or lack there of and feel that the fee we were charged was absolutely unreasonable. Desired SettlementI feel that we are entitled to some sort of refund because it seems as though the employee pocketed a large portion of the service fee we were charged. He charged us $145 and after calling the company were were quoted a service cost of $65. I believe we should be refunded the difference of $80.