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Buck's Automotive

4360 N 1st Ave, Tucson, Arizona, United States, 85719-1030

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Reviews Auto Repair, Tire Dealers Buck's Automotive

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The original repair done to the air conditioning of my Toyota Tacoma totaled $600.62. I drove the truck after the repairs, using my air conditioning during the summer months of late July, August, September and October of 2018. I did not require air conditioning during November and December of 2018, and for the month of January and early February. I noticed that the air conditioning was not blowing cool air in late February of 2019. The total time the repair lasted was for a duration of four months. My odometer read at the time of repair 69583 miles, and 71713 miles (subsequent repair) for a difference of 2130 miles. In addition, at least one of the two recommendations for repairs to my vehicle was incorrect.
I contacted Buck's as soon as I noticed there was something wrong with the air conditioning. I brought in the 2005 Toyota Tacoma, April 4, 2019; for repair. Buck's Automotive, Inc. charged me $45.57 for looking at the air conditioner; and recommended that I replace my A/C compressor. The representative from Bucks telephoned me by cellphone and said that he could do the repair for $1000 more, or said that he could do the job for $900 with a less expensive compressor. I told him for that price, I was better off taking it to the Toyota dealership.have a copy of my original repair and subsequent repair.

Buck's Automotive Response • May 07, 2019

Initial Business Response /(1000, 7, 2019/04/22) */
Contact Name and Title: ***, Owner
Contact Phone: XXXXXXXXXX
Contact Email: ***
I apologize for the delay in responding to this complaint, but this is the first notice I've ever received on this customer.
The repairs we did on Mr. car was for an obvious air conditioning hose leak. We saw nothing else leaking at that time, so we performed the service on the hose and added dye for future diagnosis in case there was another leak that was not showing at that time. By the looks of the time frame, our original diagnosis was correct and the compressor developed a leak eight months later.
I am sorry that Mr. felt he was treated unfairly and will give him the refund he is asking for of $45.57 in good faith.

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Address: 4360 N 1st Ave, Tucson, Arizona, United States, 85719-1030

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+1 (520) 292-6137

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