Initial Business Response / [redacted] (1000, 16, 2016/11/18) */ The refunds are in the process of return to customer Initial Consumer Rebuttal / [redacted] (3000, 23, 2016/12/02) */ I have yet to receive my over payment refunded back to me from Satview BroadbandI was waiting through the Thanksgiving holiday to respond in hopes that I received the check from the delay in mail serviceBut I never did
Initial Business Response / [redacted] (1000, 11, 2016/01/21) */ their was a dispute with programmers and their contracts wanting more moneyWe will be adding channels in the near futureAlso [redacted] was give a $credit on 11/6/ Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) During the past two days, Channel 7, [redacted] Network, has been displayed with "Loss of Signal." This periodic loss of service has not been compensated by Satview Broadband I am requesting a discount in the monthly rate for lack of service Final Business Response / [redacted] (4000, 15, 2016/01/22) */ Loss of signal is caused not by us but by [redacted] they are working on resolving this issue
Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ We have replaced equipment in the market to provide better serviceI also upgraded the customer to a better packageI had a conversation with the customer and got his input on the problem Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ When we have contract negotiations with programmers and cannot come to an agreement, it is the programmers that disconnect the service as we refused to pay higher programming charges, which we would forced to pass on to our customers, who are already paying a lot We are in the process of replacing the channels and they should be up in the next few weeks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think the customer should be notified of these changesWhat the changes are going to be and when they are going to take placeRight now the customer is in the dark and only knows his channels are being switched around or gone altogetherIf you let the customers know what is happening maybe they wont get so upset Final Consumer Response / [redacted] (2000, 11, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/01/25) */ We agree next time we will notify the customers when we are negotiating with programmers
The contract with the contractor states that there is a year warranty on labor However, this issue did not arise until after that year period had expired
Initial Business Response /* (1000, 5, 2016/12/08) */
I tried calling the Customer to tell her that the refund will go out on 12/9/16, but the home # was not taking messages and she was not at work today
The refund will go out on 12/9/
Initial Consumer Rebuttal /* (3000, 7, 2016/12/10)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I was out of town those daysI will accept the response only when I actually get the check and cash it
Final Business Response /* (4000, 13, 2016/12/15) */
Our Bank states that the check will be delivered by 12/15/Please contact us if the check is not received by then
Final Consumer Response /* (2000, 20, 2016/12/29) */
I was told the check would be mailed 12/The check was dated 12/15(when I was told I should've gotten the check by that date)I received the check on 12/and my name was wrong on the check and the bank almost wasn't going to let me cash itThank you Revdex.com for helping me get my refundTo Satview, if you would refund your customers like you should instead of lying and dragging the issues out, you wouldn't have to have your business publicized like this on how bad you conduct your businessCase closed
Initial Business Response /* (1000, 5, 2015/10/06) */
We set up the client's refund through online bill pay to be sent out Tuesday, September 29, The estimated delivery date was BY Monday, October 5, The client should have her refund of $any day now
Initial Consumer Rebuttal
/* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I FINALLY received our refund in the mail todayI still do not understand why this took from July to Oct to receive $I was lied to repeatedlyI was told the owner needed to sign the checkThe check came from an outside source & was electronically signedThis is horrible business practiceMy time that I had to waste dealing with the lies to receive my refund was completely out of line
Initial Business Response /* (1000, 5, 2017/07/10) */
Contact Name and Title: *** Manager
Contact Phone:
Contact Email: ***.com
We switch networks based upon our negotiations with the providersWe changed our channel lineup sometimes in September last year
As a
cable company we review the programming content and revise the same as per our viewership and cost of contentWe have to keep our costs within reason as we cannot raise rates to our customersFor example Charter in Reno charges approximately $for expanded basic(after the initial special basis) Similarly *** average bill without premium channels is over $(after the initial special
We have tried to keep our costs down and provide service which is affordable*** is paying $per month which is a senior rate*** has cancelled his service so I am not sure what he is complaining aboutClearly he found that he can switch providers and get ***We would like to have kept *** as a customer
The contract with the contractor states that there is a 1 year warranty on labor. However, this issue did not arise until after that 1 year period had expired.
Initial Business Response /* (1000, 11, 2016/01/21) */
their was a dispute with programmers and their contracts wanting more money. We will be adding 15 channels in the near future. Also [redacted] was give a $10.00 credit on 11/6/15.
Initial Consumer Rebuttal /* (3000, 13, 2016/01/22)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
During the past two days, Channel 7, [redacted] Network, has been displayed with "Loss of Signal." This periodic loss of service has not been compensated by Satview Broadband.
I am requesting a discount in the monthly rate for lack of service.
Final Business Response /* (4000, 15, 2016/01/22) */
Loss of signal is caused not by us but by [redacted] they are working on resolving this issue
Initial Business Response /* (1000, 5, 2016/05/13) */
These are the notes from this account:
5/9/16 cust sts she has had no internet for 4 days- did power cycle and still has orange light on modem-was online when we checked-bb
5/10/16 called the cust and they said that they are going to another...
Initial Business Response /* (1000, 5, 2016/08/02) */
We have replaced equipment in the market to provide better service. I also upgraded the customer to a better package. I had a conversation with the customer and got his input on the problem.
Initial Consumer Rebuttal /* (2000, 7,...
2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/21) */
When we have contract negotiations with programmers and cannot come to an agreement, it is the programmers that disconnect the service as we refused to pay higher programming charges, which we would forced to pass on to our customers, who are...
already paying a lot.
We are in the process of replacing the channels and they should be up in the next few weeks.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think the customer should be notified of these changes. What the changes are going to be and when they are going to take place. Right now the customer is in the dark and only knows his channels are being switched around or gone altogether. If you let the customers know what is happening maybe they wont get so upset.
Final Consumer Response /* (2000, 11, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/01/25) */
We agree next time we will notify the customers when we are negotiating with programmers
Initial Business Response /* (1000, 16, 2016/11/18) */
The refunds are in the process of return to customer.
Initial Consumer Rebuttal /* (3000, 23, 2016/12/02) */
I have yet to receive my over payment refunded back to me from Satview Broadband. I was waiting through the Thanksgiving holiday...
to respond in hopes that I received the check from the delay in mail service. But I never did.
Initial Business Response / [redacted] (1000, 16, 2016/11/18) */ The refunds are in the process of return to customer Initial Consumer Rebuttal / [redacted] (3000, 23, 2016/12/02) */ I have yet to receive my over payment refunded back to me from Satview BroadbandI was waiting through the Thanksgiving holiday to respond in hopes that I received the check from the delay in mail serviceBut I never did
Initial Business Response / [redacted] (1000, 11, 2016/01/21) */ their was a dispute with programmers and their contracts wanting more moneyWe will be adding channels in the near futureAlso [redacted] was give a $credit on 11/6/ Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/01/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) During the past two days, Channel 7, [redacted] Network, has been displayed with "Loss of Signal." This periodic loss of service has not been compensated by Satview Broadband I am requesting a discount in the monthly rate for lack of service Final Business Response / [redacted] (4000, 15, 2016/01/22) */ Loss of signal is caused not by us but by [redacted] they are working on resolving this issue
Initial Business Response / [redacted] (1000, 5, 2016/08/02) */ We have replaced equipment in the market to provide better serviceI also upgraded the customer to a better packageI had a conversation with the customer and got his input on the problem Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ These are the notes from this account: 5/9/cust sts she has had no internet for days- did power cycle and still has orange light on modem-was online when we check 5/10/called the cust and they said that they are going to another company, but have not changed yetSaid that they didn't need any help at this ti We are looking into our call service to see why we didn't get notified of this call during the weekend Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called timesEverytime I got off the phone I was disappointedI am not the only one who is completely done with this companyThey should go read there local Facebook page and all the horrible reviews on thereThis company is worthless and there customer service is horribleIf your internet goes out on Friday you have to wait until Monday to talk to someone about it, and that's if they send a message to the tech on MondayYes I am switching to a different company because this one this horribleThey need to be shut downYou cannot charge people if you aren't providing them a service Final Consumer Response / [redacted] (4200, 11, 2016/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am on the account along with my fiancéI contacted your company twice using my nameIf I'm not on the account then how did I get any information on the account? I stated my name everytime I called and they helped me, so there's another problemLetting people not on the account access the account and the informationAlso I have not contacted your company to be disconnected yet so I'm actually notAlso even if I did I still have the right to complain about your horrible company if I did cancel Final Business Response / [redacted] (4000, 9, 2016/05/13) */ We were contacted by the customer on recordJamie is not a customerThe customer was disconnected
Initial Business Response / [redacted] (1000, 5, 2016/01/21) */ When we have contract negotiations with programmers and cannot come to an agreement, it is the programmers that disconnect the service as we refused to pay higher programming charges, which we would forced to pass on to our customers, who are already paying a lot We are in the process of replacing the channels and they should be up in the next few weeks Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I think the customer should be notified of these changesWhat the changes are going to be and when they are going to take placeRight now the customer is in the dark and only knows his channels are being switched around or gone altogetherIf you let the customers know what is happening maybe they wont get so upset Final Consumer Response / [redacted] (2000, 11, 2016/01/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response / [redacted] (4000, 9, 2016/01/25) */ We agree next time we will notify the customers when we are negotiating with programmers
The contract with the contractor states that there is a year warranty on labor However, this issue did not arise until after that year period had expired
Initial Business Response /* (1000, 5, 2016/12/08) */
I tried calling the Customer to tell her that the refund will go out on 12/9/16, but the home # was not taking messages and she was not at work today
The refund will go out on 12/9/
Initial Consumer Rebuttal /* (3000, 7, 2016/12/10)
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I was out of town those daysI will accept the response only when I actually get the check and cash it
Final Business Response /* (4000, 13, 2016/12/15) */
Our Bank states that the check will be delivered by 12/15/Please contact us if the check is not received by then
Final Consumer Response /* (2000, 20, 2016/12/29) */
I was told the check would be mailed 12/The check was dated 12/15(when I was told I should've gotten the check by that date)I received the check on 12/and my name was wrong on the check and the bank almost wasn't going to let me cash itThank you Revdex.com for helping me get my refundTo Satview, if you would refund your customers like you should instead of lying and dragging the issues out, you wouldn't have to have your business publicized like this on how bad you conduct your businessCase closed
Initial Business Response /* (1000, 8, 2016/12/22) */
We sent check # *** on 12/20/We got the check in the mail while she was still on the phone
Initial Business Response /* (1000, 5, 2015/10/06) */
We set up the client's refund through online bill pay to be sent out Tuesday, September 29, The estimated delivery date was BY Monday, October 5, The client should have her refund of $any day now
Initial Consumer Rebuttal
/* (2000, 7, 2015/10/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I FINALLY received our refund in the mail todayI still do not understand why this took from July to Oct to receive $I was lied to repeatedlyI was told the owner needed to sign the checkThe check came from an outside source & was electronically signedThis is horrible business practiceMy time that I had to waste dealing with the lies to receive my refund was completely out of line
Initial Business Response /* (1000, 5, 2017/07/10) */
Contact Name and Title: *** Manager
Contact Phone:
Contact Email: ***.com
We switch networks based upon our negotiations with the providersWe changed our channel lineup sometimes in September last year
As a
cable company we review the programming content and revise the same as per our viewership and cost of contentWe have to keep our costs within reason as we cannot raise rates to our customersFor example Charter in Reno charges approximately $for expanded basic(after the initial special basis) Similarly *** average bill without premium channels is over $(after the initial special
We have tried to keep our costs down and provide service which is affordable*** is paying $per month which is a senior rate*** has cancelled his service so I am not sure what he is complaining aboutClearly he found that he can switch providers and get ***We would like to have kept *** as a customer
The contract with the contractor states that there is a 1 year warranty on labor. However, this issue did not arise until after that 1 year period had expired.
Initial Business Response /* (1000, 11, 2016/01/21) */
their was a dispute with programmers and their contracts wanting more money. We will be adding 15 channels in the near future. Also [redacted] was give a $10.00 credit on 11/6/15.
Initial Consumer Rebuttal /* (3000, 13, 2016/01/22)...
*/
(The consumer indicated he/she DID NOT accept the response from the business.)
During the past two days, Channel 7, [redacted] Network, has been displayed with "Loss of Signal." This periodic loss of service has not been compensated by Satview Broadband.
I am requesting a discount in the monthly rate for lack of service.
Final Business Response /* (4000, 15, 2016/01/22) */
Loss of signal is caused not by us but by [redacted] they are working on resolving this issue
Initial Business Response /* (1000, 5, 2016/05/13) */
These are the notes from this account:
5/9/16 cust sts she has had no internet for 4 days- did power cycle and still has orange light on modem-was online when we checked-bb
5/10/16 called the cust and they said that they are going to another...
company, but have not changed yet. Said that they didn't need any help at this time-bb
We are looking into our call service to see why we didn't get notified of this call during the weekend.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called 4 times. Everytime I got off the phone I was disappointed. I am not the only one who is completely done with this company. They should go read there local Facebook page and all the horrible reviews on there. This company is worthless and there customer service is horrible. If your internet goes out on Friday you have to wait until Monday to talk to someone about it, and that's if they send a message to the tech on Monday. Yes I am switching to a different company because this one this horrible. They need to be shut down. You cannot charge people if you aren't providing them a service.
Final Consumer Response /* (4200, 11, 2016/05/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am on the account along with my fiancé. I contacted your company twice using my name. If I'm not on the account then how did I get any information on the account? I stated my name everytime I called and they helped me, so there's another problem. Letting people not on the account access the account and the information. Also I have not contacted your company to be disconnected yet so I'm actually not. Also even if I did I still have the right to complain about your horrible company if I did cancel.
Final Business Response /* (4000, 9, 2016/05/13) */
We were contacted by the customer on record. Jamie is not a customer. The customer was disconnected.
Initial Business Response /* (1000, 5, 2016/08/02) */
We have replaced equipment in the market to provide better service. I also upgraded the customer to a better package. I had a conversation with the customer and got his input on the problem.
Initial Consumer Rebuttal /* (2000, 7,...
2016/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2016/01/21) */
When we have contract negotiations with programmers and cannot come to an agreement, it is the programmers that disconnect the service as we refused to pay higher programming charges, which we would forced to pass on to our customers, who are...
already paying a lot.
We are in the process of replacing the channels and they should be up in the next few weeks.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I think the customer should be notified of these changes. What the changes are going to be and when they are going to take place. Right now the customer is in the dark and only knows his channels are being switched around or gone altogether. If you let the customers know what is happening maybe they wont get so upset.
Final Consumer Response /* (2000, 11, 2016/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 9, 2016/01/25) */
We agree next time we will notify the customers when we are negotiating with programmers
Initial Business Response /* (1000, 16, 2016/11/18) */
The refunds are in the process of return to customer.
Initial Consumer Rebuttal /* (3000, 23, 2016/12/02) */
I have yet to receive my over payment refunded back to me from Satview Broadband. I was waiting through the Thanksgiving holiday...
to respond in hopes that I received the check from the delay in mail service. But I never did.