Buckstone Building and Restoration, LTD

I left several phone messages and sent numerous texts to the customer requesting that he call me to discuss his project (as far back as 12/27/16)To date (weeks later), I still have not received a return phone call and he has not answered the phone when I've called to discuss his project Essentially the only replies I have been able to get were some texts...largely in part stating he wasn't available (even though I offered to meet him whenever he was available)The foundation for the garage was completed 1/16/The garage was backfilled on 1/19/Customer shorted the foundation draw payment by $1,(he paid $4,even though $5,was specified in the Agreement) and he did not pay for his change request to add in a driveway allowance (which was an additional $1,580)No reason was provided by the customer as to why payment was short (it seems as though he just chose to pay what he wanted to pay, when he wanted to pay it)Due to payment/s being short and lack of response on the part of the customer, the project was stopped at backfillSince he would not communicate/meet to discuss items necessary to proceed with the project, on 1/30/I offered sending (and/or meeting) for us to sign a Mutual Release Agreement or to line up Mediation with a 3rd party (even though there are no issues with the quality or specifications of the work completed, nor have any quality issues been expressed on the part of the customer)...to date, he has not committed to following through with eitherIn all the projects we've completed, this is the first I've dealt with a customer that expressed that they didn't want updates on the progress of the project and would not respond to the multiple attempts to meet to discuss items related to the projectSince the customer would not discuss items needed relating to the project and didn't pay in accordance to the agreement, unfortunately we were left with no option but to stop progressWhile it is always our goal to provide the best quality and service in the industry, this truly is a situation of an unresponsive/unreasonable personThe Agreement is in place to help ensure both parties are on the same page about the projectWe can point out what was agreed, but we can't force him to hold up his end of the Agreement and we can't make him call us to discuss his projectWe would have preferred to complete the project, but that's just not possible under the circumstances he's established As a courtesy to have a Mutual Release Agreement authorized so both parties can move on, we will waive the 5% cancellation fee which is specified in the Agreement The total amount to date not including overhead/profit is just over $9,The total amount paid by the customer was $8, Since the customer is behind on payments as described in the Agreement/Contract and considering the costs for work completed on his project exceeded the amount he has paid, the customer will not be receiving a creditIf the customer does not authorize the Mutual Release Agreement, we will have to take additional action which will add additional costs for the customer (including, but not limited to charging interest on the past due amount, cost for collection, and collecting reasonable attorney fees, etcas described in the Agreement that the customer signed)

I just called into your office about claim # [redacted] against my company. I was told that I can email you some of the supporting documentation regarding customer’s claim. I have attached the Agreement/Contract information and record of texts with the customer. As you will find, the amount due and when they are due are pretty clearly specified in the Agreement. You will also see (in the texts) that there were multiple attempts to have the customer meet to discuss the project. I have not yet included the full record of documented calls or specific details on work/costs yet, but that information is available. Please let me know if you have any questions.Thank you, Corey M***Buckstone Building & Restoration, LTD [redacted] www.buckstonebuilders.comwww.neodecks.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.     No its not good he is not true I was at the bank when he called and did not want to talk at that time we went to a new pay pdm or something and was getting my pay fixed.and the story I told was the truth and all he wanted was the 4000.00 dollers and the deal in his papers say what I told you 4000.00 downand when the fondaion was done a 25% next payment was due and when I came home and seen it was done I taped a check to the front door.he did call one time and I had to text becase I was at work and just cant stop and take a call.I dont know what he is calling a drive way but I can send photos and he said nouthing about 1500.00 for some what ever.you cume up with the deal was 20% down 4000.00 and 25% when foundaion is done 15000.00 is 3400.00 and I gave 4000.00 so how is that not doing what I was following the papers he gave me.and he is the builder he had all the stuff he needed what sideing and roofing garage door man door. all he needed from me was money.and thats what I gave him.give me a fax number and I will send you a copy.

I left several phone messages and sent numerous texts to the customer requesting that he call me to discuss his project (as far back as 12/27/16). To date (6 weeks later), I still have not received a return phone call and he has not answered the phone when I've called to discuss his project....

Essentially the only replies I have been able to get were some texts...largely in part stating he wasn't available (even though I offered to meet him whenever he was available). The foundation for the garage was completed 1/16/17. The garage was backfilled on 1/19/17. Customer shorted the foundation draw payment by $1,000 (he paid $4,000 even though $5,000 was specified in the Agreement) and he did not pay for his change request to add in a driveway allowance (which was an additional $1,580). No reason was provided by the customer as to why payment was short (it seems as though he just chose to pay what he wanted to pay, when he wanted to pay it). Due to payment/s being short and lack of response on the part of the customer, the project was stopped at backfill. Since he would not communicate/meet to discuss items necessary to proceed with the project, on 1/30/17 I offered sending (and/or meeting) for us to sign a Mutual Release Agreement or to line up Mediation with a 3rd party (even though there are no issues with the quality or specifications of the work completed, nor have any quality issues been expressed on the part of the customer)...to date, he has not committed to following through with either. In all the projects we've completed, this is the first I've dealt with a customer that expressed that they didn't want updates on the progress of the project and would not respond to the multiple attempts to meet to discuss items related to the project. Since the customer would not discuss items needed relating to the project and didn't pay in accordance to the agreement, unfortunately we were left with no option but to stop progress. While it is always our goal to provide the best quality and service in the industry, this truly is a situation of an unresponsive/unreasonable person. The Agreement is in place to help ensure both parties are on the same page about the project. We can point out what was agreed, but we can't force him to hold up his end of the Agreement and we can't make him call us to discuss his project. We would have preferred to complete the project, but that's just not possible under the circumstances he's established.   As a courtesy to have a Mutual Release Agreement authorized so both parties can move on, we will waive the 5% cancellation fee which is specified in the Agreement.  The total amount to date not including overhead/profit is just over $9,000. The total amount paid by the customer was $8,000.  Since the customer is behind on payments as described in the Agreement/Contract and considering the costs for work completed on his project exceeded the amount he has paid, the customer will not be receiving a credit. If the customer does not authorize the Mutual Release Agreement, we will have to take additional action which will add additional costs for the customer (including, but not limited to charging interest on the past due amount, cost for collection, and collecting reasonable attorney fees, etc. as described in the Agreement that the customer signed).

I just called into your office about claim #[redacted] against my company.  I was told that I can email you some of the supporting documentation regarding customer’s claim.  I have attached the Agreement/Contract information and record of texts with the customer. As you will find, the amount due and when they are due are pretty clearly specified in the Agreement. You will also see (in the texts) that there were multiple attempts to have the customer meet to discuss the project.   I have not yet included the full record of documented calls or specific details on work/costs yet, but that information is available. Please let me know if you have any questions.Thank you, Corey M[redacted]Buckstone Building & Restoration, LTD[redacted]www.buckstonebuilders.comwww.neodecks.com

Initial Business Response /* (1000, 5, 2015/10/09) */
The [redacted] City Zoning inspector quit/retired the day before the permit application was submitted for the Owner's project. After a big run around at [redacted] City because they "didn't know what to do with the zoning application", they ended...

up processing and approving the application within a few days and said Buckstone could just mail the $15 permit fee. The $15 fee was inadvertently made out to [redacted] Township Zoning. A period of time did go by prior to the payment being mail to [redacted] City for the permit.
The Owner stated he was contacted by City of [redacted] via letter stating that the project was in violation and that an additional $100 was due. Our last conversation was that even though the application was approved and the permit fee paid we would take care of the $100 since the delayed payment of the $15 was on our part.
Buckstone was not notified by [redacted] City regarding the additional $100. The Owner contacted Buckstone and was told at last conversation (prior to the Revdex.com complaint) that we would take care of the additional fee so the complaint is unwarranted.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I did have a conversation with Buckstone on Sept. 25th and Buckstone/Corey did say he would pay the $100. Called City of [redacted] last week and they said no check had been received. Called Corey back last week (before I reached out to Revdex.com) and left him a message. No call was returned back. Complaint was filed. Called City of [redacted] this morning (18 days after Corey said he would pay $100) and no check has been received. My desired resolution (of this complaint) has not changed.
Attached letter also shows that the Zoning Office of the City of [redacted] also tried to reach out to Corey multiple times.
Final Consumer Response /* (2000, 9, 2015/10/13) */
[redacted]
Just got a call from the Zoning Office of the City of [redacted] and a $100 check has been received today. So this complaint has been resolved.
Thank you [redacted] and Akron Revdex.com,
[redacted]