Bucktail Motors

January 5, 2018ID NO [redacted] DATED 12/28/2017BUCKTAIL MOTOR SOLD A JEEP CHEROKEE TO [redacted] *** PURCHASE DATE 11/17/SHE CALL US ON 11/17/AT 4:15PM HER ALARM WAS GOING OFF SHE COULD NOT TURN IT OFF,! LEO W [redacted] (OWNER ) WENT TO HER HOME TURNED OFF ALARM TOLD HES NOT TO USE HER KEY FOBS I WILL ORDER NEW FOBS AND PROMGRAM TO CAR AT NO COST TO HERSHE STOPED OUT TO GARAGE AND RYAN (MY SON EMPLOYEE) PROGRAMED FOBSSHE MADE A APPOINTMENT FOR JURKING LEO ROAD TESTED CAR IT IS NOT A ENGINE MISS JURKING IS TRANSM1SSON SHE ASK ABOUT THE GRILLE .AT THIS POINT I TOLD HER WE WILL CHANGE TRAN5MISS0N FILTER AND FLUID AND A NEW GRILLE (AT NO COST TO HER) TO CALL US WEDNESDAY SEE IF GRILLE CAME IN IT DID NOT [redacted] SHE CALLED ON FRIDAY I TOLDED HER TO CHECK BACK IT WAS TO BE IN ON WEDNESDAY IT WAS DELAYED BECAUSE OF XMAS AND NEW YEARSI HAVE NOT HEARD FROM HER AGAIN ON JAN3™ Revdex.com LETTER CAME .1-3-WE CALLED TIMES NO ANSWER LEFT A CALL BACK IN YOUR LETTER SHE SAID ABOUT A SUN ROOF LEAK THIS IS THE FIRST I HEARD ABOUT IT .ON 1-5-CALLED AGAIN LEFT CALL BACKWE HAVE THE GRILLE (NEW) TRANS FILTER AND WILL FIX SUN ROOF LEAK AT NO COST TO HER SHE MUST MAKE A APPOINTMENT,PS W [redacted] AUTO&TURCK REPAIR & DETAILING MEACANICAL REPAIR SHOP BUCKTAIL MOTOR USED CAR AND TRUCK SALES OWNED BOTH BY LEO W [redacted]

MARCH Revdex.comHOLIDAY DRIVE PITTSBURGH,PA, 412-456-FAX 412-922-8656COMPLAINT NO [redacted] DATED 12-28-BY [redacted] IN A UNRELATED MATTER ON 2/28/WORK WAS PERFORMED ON SAID AUTO INVOICE WAS PAID IN FULL ON 3/2/.I ASKED [redacted] HOW HER JEEP WAS RUNNING AND WORKING SHE INFORMED ME SHE WAS VERRY HAPPYTHIS MATTER IS CLOSEDTHANK YOU

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear [redacted]: My vehicle as of todays date 2/2/18. I did set up an appointment to have it fixed and it is out to the dealership I filed the complaint against, and nothing has been fixed on it as promised its still acting up, I don’t know where to go from here on this situation and vehicle? Thank you! [redacted]

MARCH 2 2018 Revdex.com400 HOLIDAY DRIVE PITTSBURGH,PA, 15220 412-456-2700 FAX 412-922-8656COMPLAINT NO [redacted] DATED 12-28-2017 BY[redacted] . IN A UNRELATED MATTER ON 2/28/2018 WORK WAS PERFORMED ON SAID AUTO INVOICE WAS PAID IN FULL ON 3/2/2018 .I ASKED [redacted] HOW HER JEEP WAS RUNNING AND WORKING SHE INFORMED ME SHE WAS VERRY HAPPY. THIS MATTER IS CLOSEDTHANK YOU

January 5, 2018ID NO [redacted] DATED 12/28/2017BUCKTAIL MOTOR SOLD A 2009 JEEP CHEROKEE TO [redacted] PURCHASE DATE 11/17/2017 . SHE CALL US ON 11/17/2017 AT 4:15PM HER ALARM WAS GOING OFF SHE COULD NOT...

TURN IT OFF,! LEO W[redacted] (OWNER ) WENT TO HER HOME TURNED OFF ALARM TOLD HES NOT TO USE HER KEY FOBS I WILL ORDER 2 NEW FOBS AND PROMGRAM TO CAR AT NO COST TO HER. SHE STOPED OUT TO GARAGE AND RYAN (MY SON EMPLOYEE) PROGRAMED FOBS. SHE MADE A APPOINTMENT FOR JURKING 1 LEO ROAD TESTED CAR IT IS NOT A ENGINE MISS JURKING IS TRANSM1SSON SHE ASK ABOUT THE GRILLE .AT THIS POINT I TOLD HER WE WILL CHANGE TRAN5MISS0N FILTER AND FLUID AND A NEW GRILLE (AT NO COST TO HER) TO CALL US WEDNESDAY SEE IF GRILLE CAME IN IT DID NOT * SHE CALLED ON FRIDAY I TOLDED HER TO CHECK BACK IT WAS TO BE IN ON WEDNESDAY IT WAS DELAYED BECAUSE OF XMAS AND NEW YEARS. I HAVE NOT HEARD FROM HER AGAIN . ON JAN. 3™ Revdex.com LETTER CAME .1-3-2018 WE CALLED 3 TIMES NO ANSWER LEFT A CALL BACK . IN YOUR LETTER SHE SAID ABOUT A SUN ROOF LEAK THIS IS THE FIRST I HEARD ABOUT IT .ON 1-5-2018 CALLED AGAIN LEFT CALL BACK. WE HAVE THE GRILLE (NEW) TRANS FILTER AND WILL FIX SUN ROOF LEAK AT NO COST TO HER SHE MUST MAKE A APPOINTMENT,PS W[redacted] AUTO&TURCK REPAIR & DETAILING MEACANICAL REPAIR SHOP BUCKTAIL MOTOR USED CAR AND TRUCK SALES OWNED BOTH BY LEO W[redacted]