Complaint: [redacted] I am rejecting this response because: I wish I could accept this but currently they have not been forth coming on their word, and although the service department has been open and communicating with me, the people that supposedly working to resolve this issue are silent and not communicative, we have had to force the conversation each time I could almost see where the dealership could and would lean on the depreciation issue if we have actually been able to use the vehicle, since we purchased it days we have only drive it days without issue and have put less than miles on it where it was not going to or from the dealership for repair I know we have recourse with the Lemon Law, and if we need to go that route we will, this is an issue with the company doing bad business and pushing a known problem on to a customer in order to save them money in repairing a faulty vehicle on their lot My concern and the primary reason that I have reached out to the Revdex.com is that we seem to be getting more double talk and misdirection from from BudClary, and we are seeking assistance from someone that could help us get to a resolution that is at least fair The only reason that we are in the predicament that we are looking at it costing me an additional 10,000(est) per our conversation with BudClary Thursday 5/(where they told us we would have to pay additional 100per month on the 7year loan for either the in Bellevue or a with the same features) is that we were willing to work with the dealership in attempt to fix the issue, now they are using the time we gave them against us Tom has discussed the course of action with my wife and told her that they did not think the replacement fo the second wiring harness would resolve the issue and was pushing back on the MFG to make it good so the dealership would not be impacted As for the offer to trade up to the 2016, this was made to us without us asking, when I mentioned this again on the 12th, we were met with nearly an immediate no, and it was as if that suggestion was never made The actually said like for like it would still cost me additional money since the title was transferred The SUV was bad before they sold it to us, at the time of sale, and the salesman was aware of this on both test drives and there was an error on the system when we left the lotThis is a faulty product before the sale, and BudClary representativeadmitted this to us and said it should have been caught when they did the pre-sale check Due to the issues I looked for a similar vehicle and found one one May 10th in Bellevue, this is listed on the internet for 4-5,less than what we paid and is only according to a BudCarly rep less that over invoice for the model we purchased, similar config with one additional optionWhen we ask if we could trade out for that BudClary rep told us that it would cost them/us the same as a upgrade as statedabove more a month (8,without interest) If we continue on the year we loose a lot of value in the warranty changes from 10yr/100,mile to 5yr/60,and it will cost me more I have attached at timeline of the issues and a copy of the report for the SUV in bellevue, that is still on the lot as of today (I called to confirm).Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business I will return their call this evening, as I have been eslxtremely busy at work and have not had a chance to get back to them Sincerely, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business is working with me, ccan I close the complaint as resolved?
Sincerely,
*** ***
Ms*** has had several conversations with service director the past two days They are in the process of providing and reviewing necessary documentation It is our goal to resolve the situation to her satisfaction
We are very sorry for the inconvenience and frustration the customer has experienced over this situation Complex electrical issues are the most difficult problems to diagnose and trace to the source and the technician is most often required to replace components in a 'trail' at the direction
of the manufacturer's technical assistance team In this case, our technician did not do a thorough job of verifying that each step did not, in fact, eradicate the issue I understand completely that this has caused our customer a tremendous amount of frustration, for which we are very, very sorry We are doing everything in our power with the manufacturer to influence an outcome that is acceptable and favorable to our customer
While I am sure that the suggestion of a replacement vehicle was discussed, the idea of replacing the vehicle with one a year newer with no additional cost, is an unlikely remedy from the manufacturer Even the state's Lemon Law would require a customer to pay the difference in new value between the Lemon Law Vehicle and a replacement and, while the customer is protected by our state's Lemon Law, the dealership has no recourse with the manufacturer for the financial ramifications of taking back a defective vehicle (if that is indeed the case) which has already been titled, rendering it a 'used vehicle', so 'swapping out the vehicle for one a year newer' would place the dealership in the position of being wholly responsible for a manufacturer's defect
We are currently waiting for a replacement for the defective wiring harness that was replaced in the vehicle last week It is our sincere hope that this will completely repair the vehicle I have spoken to the customer directly and expressed my apologies and my pledge to see this situation through to an acceptable conclusion
Sincerely,
Tom M***
General Manager
Bud Clary Auburn Chrysler Dodge Jeep Ram
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We have reached out to Mr*** to resolve this issue and awaiting his reply. We acknowledge that the experience did not meet his expectations and will accommodate his requests
Complaint: [redacted]I am rejecting this response because:
I wish I could accept this but currently they have not been forth coming on their word, and although the service department has been open and communicating with me, the people that supposedly working to resolve this issue are silent and not communicative, we have had to force the conversation each time.
I could almost see where the dealership could and would lean on the depreciation issue if we have actually been able to use the vehicle, since we purchased it 37 days we have only drive it 3 days without issue and have put less than 100 miles on it where it was not going to or from the dealership for repair. I know we have recourse with the Lemon Law, and if we need to go that route we will, this is an issue with the company doing bad business and pushing a known problem on to a customer in order to save them money in repairing a faulty vehicle on their lot.
My concern and the primary reason that I have reached out to the Revdex.com is that we seem to be getting more double talk and misdirection from from BudClary, and we are seeking assistance from someone that could help us get to a resolution that is at least fair. The only reason that we are in the predicament that we are looking at it costing me an additional 10,000(est) per our conversation with BudClary Thursday 5/12 (where they told us we would have to pay additional 100per month on the 7year loan for either the 2015 in Bellevue or a 2016 with the same features) is that we were willing to work with the dealership in attempt to fix the issue, now they are using the time we gave them against us. Tom has discussed the course of action with my wife and told her that they did not think the replacement fo the second wiring harness would resolve the issue and was pushing back on the MFG to make it good so the dealership would not be impacted. As for the offer to trade up to the 2016, this was made to us without us asking, when I mentioned this again on the 12th, we were met with nearly an immediate no, and it was as if that suggestion was never made. The actually said like for like it would still cost me additional money since the title was transferred.
The SUV was bad before they sold it to us, at the time of sale, and the salesman was aware of this on both test drives and there was an error on the system when we left the lot. This is a faulty product before the sale, and BudClary representativeadmitted this to us and said it should have been caught when they did the pre-sale check. Due to the issues I looked for a similar vehicle and found one one May 10th in Bellevue, this is listed on the internet for 4-5,000 less than what we paid and is only according to a BudCarly rep less that 500 over invoice for the model we purchased, similar config with one additional option. When we ask if we could trade out for that BudClary rep told us that it would cost them/us the same as a 2016 upgrade as statedabove 100 more a month (8,400 without interest). If we continue on the 2016 year we loose a lot of value in the warranty changes from 10yr/100,000 mile to 5yr/60,000 and it will cost me more.
I have attached at timeline of the issues and a copy of the report for the SUV in bellevue, that is still on the lot as of today (I called to confirm).Sincerely,[redacted]
Customer arrived morning of the 30th and insisted on being helped immediately in spite of fact that other customers were in front of him. While helping another guest, the service advisor attempted to signal to Mr. [redacted] that she would assist him as soon as she...
finished with the customers ahead of him. He became agitated to the point where another employee had to alert the service manager. Customer then went to the service manager's office to state that he felt he was being laughed at and treated unfairly. The manager apologized. Mr. [redacted] demanded that the advisor be reprimanded and requested written documentation detailing disciplinary actions . Service manager declined and informed him that any employee counseling is a private matter and not released outside of company. Customer then chose to leave vehicle for maintenance and diagnosis for burning smell and engine dying. We found vehicle engine oil low and well overdue for service and engine misfire codes that was related to low oil level. After LOF vehicle ran fine. Vehicle returned on 2/2 with an overheat concern. We found vehicle low on coolant and a leak at the thermostat housing. Part is on national backorder. This vehicle is currently here and the customer is in an Enterprise rental car. We expect to see parts within the next week. The advisor has a high customer satisfaction rating and takes pride in her professional treatment of all guests. Any indication otherwise was not intentional. We appreciate the feedback and will discuss the details of this experience as a learning tool in our group training sessions. Mr. [redacted] is welcomed to see Jeff M[redacted], General Manager, should he have any additional concerns.
Ms. [redacted], My name is Jeff. I'm the General Manager. I will personally follow through with your requests to contact the credit bureau. Please contact me at the dealership so that I can get some documentation from you. As for your treatment by my management...
staff, I'll personally address that immediately. I do appreciate your business and my sincere apologies for not meeting your expectations.
Complaint ID: [redacted]I was contacted via email that they would send me a check for the 95.00 added to sale price. At this time no check has been received. I also offered more detail in what happened and...
was never contacted on whether or not they were interested in getting the full detail. It is apparent this dealership does not care about ite customer service reputation.Thank you,[redacted]
I have reached out to Ms. [redacted] via email and by phone. I wanted to relay to her the changes we are making in our phone system and process to better accommodate our guests. I wanted to also review her repair order notes in order to get a better understanding of the miscommunication...
on our part. I have yet to hear back from the guest.
Revdex.com:I have reviewed the response made by the business
I will return their call this evening, as I have been eslxtremely busy at work and have not had a chance to get back to them.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: This is the same story that the dealership gave to The Washington state AG's office.
If you click on a car on the dealers site, and then you click on finance this car link, it takes you to Chrysler capital's website, at the top of your screen clearly see that it's Chrysler capital's website. I filled out an application with the Chrysler capital, the disclosure is Chrysler capitals disclosure and the part that applies to me is part one where I was pre approved. To say that I filled out an app on the dealership site is simply not true, and to imply that the disclosure is the dealership disclosure is also misleading. I did not apply for financing through the dealer, nor did I apply on their website, I applied through their website with Chrysler capital. The finance manager called me the next morning after I had been preapproved through Chrysler capital, and simply wanted to verify which car I had wanted, he said the car didn't come through clearly with the Chrysler app approval . To say that I should have thought of and said to the finance manager at the dealership that I only wanted to finance through Chrysler capital is ridiculous. I was preapproved through Chrysler capital, and that's who I thought I was going to get financed through. This implication that I applied with the car dealership on their website for credit is an indication of what Kind of dealership this is, or the finance manager is selling the general manager Tom M[redacted] a story, and he is being misled.
Sincerely,[redacted]
This is in response to a complaint filed by the customer [redacted], Maple Valley, WA 98038As I told Mr. [redacted] in my email to him, I am and will always be concerned ifwe have done something to make a customer feel like we have stepped beyondthe-bounds of what they have...
requested of us. Mr. [redacted] filled out thecredit application on our website and had a subsequent conversation with ourfinance manager during which he confirmed his desire to purchase and finance a2015 Charger that he saw on our website. At no time during that conversationdid Mr. [redacted] tell Mr. M[redacted] that he would only consider financing throughChrysler Capital. It was only later that day, apparently after receiving notices ofthe credit inquiries, that he called to request that his information not besubmitted to other lenders.You will find attached a copy of the 'Consent Sharing' section of the Terms andConditions relating to the consumer credit application on our website. TheFinance Manager thought he was trying to fulfill Mr. [redacted] request to assisthim in procuring financing for the vehicle.As I told Mr. [redacted] in my correspondence, I am very sorry that thishappened. There is absolutely no benefit to the company in having unhappyconsumers. However, there was nothing done outside the limitation of theterms and conditions of th e credit application (paragraph two of the Car.sentSharing section). As Mr. [redacted] noted, the Credit Bureaus are very difficult todeal with when it comes to removing inquiries (or anything that may bedet rimental to consumers, by the way), but I am still happy and willing to dowhat I can to explain them to any third parties if he feels he is being deniedcredit because of them.
Sincerely,
[redacted] M[redacted]General ManagerAuburn Chrysler Jeep Dodge Ram
Please read this information carefully and print a copy and/or retain this informationelectronically for future reference. The terms "you" and "your" refer to a consumer whoapplies for a Chrysler Capital auto financing ("Application") made by Santander ConsumerUSA Inc. ("we," "us," and "our").You agree that:1. We may, after preapproving your Application, disclose the following nonpublicpersonal information about you to nonaffiliated automobile dealers and nonaffiliatedfinancial institutions or third parties participating in our Chrysler Capital program:1. Identification and contact information about you that we received from yourApplication and/or related credit forms, such as your name, mailing address,email address, Social Security Number, telephone number, and income;information about the vehicle(s) you may want to purchase that we receivedfrom your Application and/or related credit forms.2. We may, if we are unable to preapprove your Application, disclose the followingnonpublic personal information about you to nonaffiliated financial institutions,creditors or third parties that may be able to arrange or provide you with dealerfinancing or automobile financing that we cannot or will not provide:1. Information about you that we received from your Application and/or relatedcredit forms, such as your name, mailing address, email address, SocialSecurity number, telephone number, and income.You understand and agree that we are not responsible for any services that might beprovided by nonaffiliated automobile dealers, financial institutions, creditors, or thirdparties.You agree the nonaffiliated automobile dealers, financial institutions, creditors or thirdparties that receive the nonpublic personal information described above may use thatinformation to contact you for their own business purposes to process your creditapplication and that they may obtain additional information about you, including consumerreports, for this purpose.You understand that your information sharing consent will remain in effect until you revokeor modify it. You may revoke your information sharing consent at any time.We will maintain a true and correct copy of this Consent for Information Sharing. You areentitled to a copy of this Consent for Information Sharing upon request. You may want tokeep a copy of this Consent for Information Sharing for your own records.
Complaint: [redacted] I am rejecting this response because: I wish I could accept this but currently they have not been forth coming on their word, and although the service department has been open and communicating with me, the people that supposedly working to resolve this issue are silent and not communicative, we have had to force the conversation each time I could almost see where the dealership could and would lean on the depreciation issue if we have actually been able to use the vehicle, since we purchased it days we have only drive it days without issue and have put less than miles on it where it was not going to or from the dealership for repair I know we have recourse with the Lemon Law, and if we need to go that route we will, this is an issue with the company doing bad business and pushing a known problem on to a customer in order to save them money in repairing a faulty vehicle on their lot My concern and the primary reason that I have reached out to the Revdex.com is that we seem to be getting more double talk and misdirection from from BudClary, and we are seeking assistance from someone that could help us get to a resolution that is at least fair The only reason that we are in the predicament that we are looking at it costing me an additional 10,000(est) per our conversation with BudClary Thursday 5/(where they told us we would have to pay additional 100per month on the 7year loan for either the in Bellevue or a with the same features) is that we were willing to work with the dealership in attempt to fix the issue, now they are using the time we gave them against us Tom has discussed the course of action with my wife and told her that they did not think the replacement fo the second wiring harness would resolve the issue and was pushing back on the MFG to make it good so the dealership would not be impacted As for the offer to trade up to the 2016, this was made to us without us asking, when I mentioned this again on the 12th, we were met with nearly an immediate no, and it was as if that suggestion was never made The actually said like for like it would still cost me additional money since the title was transferred The SUV was bad before they sold it to us, at the time of sale, and the salesman was aware of this on both test drives and there was an error on the system when we left the lotThis is a faulty product before the sale, and BudClary representativeadmitted this to us and said it should have been caught when they did the pre-sale check Due to the issues I looked for a similar vehicle and found one one May 10th in Bellevue, this is listed on the internet for 4-5,less than what we paid and is only according to a BudCarly rep less that over invoice for the model we purchased, similar config with one additional optionWhen we ask if we could trade out for that BudClary rep told us that it would cost them/us the same as a upgrade as statedabove more a month (8,without interest) If we continue on the year we loose a lot of value in the warranty changes from 10yr/100,mile to 5yr/60,and it will cost me more I have attached at timeline of the issues and a copy of the report for the SUV in bellevue, that is still on the lot as of today (I called to confirm).Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business I will return their call this evening, as I have been eslxtremely busy at work and have not had a chance to get back to them Sincerely, [redacted] ***
Tom at Bud Clary called Revdex.com offices to inform that this dispute has been resolved
We have reached out to Mr*** to resolved this matter to his satisfaction. Jeff M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.The business is working with me, ccan I close the complaint as resolved?
Sincerely,
*** ***
Ms*** has had several conversations with service director the past two days They are in the process of providing and reviewing necessary documentation It is our goal to resolve the situation to her satisfaction
We are very sorry for the inconvenience and frustration the customer has experienced over this situation Complex electrical issues are the most difficult problems to diagnose and trace to the source and the technician is most often required to replace components in a 'trail' at the direction
of the manufacturer's technical assistance team In this case, our technician did not do a thorough job of verifying that each step did not, in fact, eradicate the issue I understand completely that this has caused our customer a tremendous amount of frustration, for which we are very, very sorry We are doing everything in our power with the manufacturer to influence an outcome that is acceptable and favorable to our customer
While I am sure that the suggestion of a replacement vehicle was discussed, the idea of replacing the vehicle with one a year newer with no additional cost, is an unlikely remedy from the manufacturer Even the state's Lemon Law would require a customer to pay the difference in new value between the Lemon Law Vehicle and a replacement and, while the customer is protected by our state's Lemon Law, the dealership has no recourse with the manufacturer for the financial ramifications of taking back a defective vehicle (if that is indeed the case) which has already been titled, rendering it a 'used vehicle', so 'swapping out the vehicle for one a year newer' would place the dealership in the position of being wholly responsible for a manufacturer's defect
We are currently waiting for a replacement for the defective wiring harness that was replaced in the vehicle last week It is our sincere hope that this will completely repair the vehicle I have spoken to the customer directly and expressed my apologies and my pledge to see this situation through to an acceptable conclusion
Sincerely,
Tom M***
General Manager
Bud Clary Auburn Chrysler Dodge Jeep Ram
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
We have reached out to Mr*** to resolve this issue and awaiting his reply. We acknowledge that the experience did not meet his expectations and will accommodate his requests
Complaint: [redacted]I am rejecting this response because:
I wish I could accept this but currently they have not been forth coming on their word, and although the service department has been open and communicating with me, the people that supposedly working to resolve this issue are silent and not communicative, we have had to force the conversation each time.
I could almost see where the dealership could and would lean on the depreciation issue if we have actually been able to use the vehicle, since we purchased it 37 days we have only drive it 3 days without issue and have put less than 100 miles on it where it was not going to or from the dealership for repair. I know we have recourse with the Lemon Law, and if we need to go that route we will, this is an issue with the company doing bad business and pushing a known problem on to a customer in order to save them money in repairing a faulty vehicle on their lot.
My concern and the primary reason that I have reached out to the Revdex.com is that we seem to be getting more double talk and misdirection from from BudClary, and we are seeking assistance from someone that could help us get to a resolution that is at least fair. The only reason that we are in the predicament that we are looking at it costing me an additional 10,000(est) per our conversation with BudClary Thursday 5/12 (where they told us we would have to pay additional 100per month on the 7year loan for either the 2015 in Bellevue or a 2016 with the same features) is that we were willing to work with the dealership in attempt to fix the issue, now they are using the time we gave them against us. Tom has discussed the course of action with my wife and told her that they did not think the replacement fo the second wiring harness would resolve the issue and was pushing back on the MFG to make it good so the dealership would not be impacted. As for the offer to trade up to the 2016, this was made to us without us asking, when I mentioned this again on the 12th, we were met with nearly an immediate no, and it was as if that suggestion was never made. The actually said like for like it would still cost me additional money since the title was transferred.
The SUV was bad before they sold it to us, at the time of sale, and the salesman was aware of this on both test drives and there was an error on the system when we left the lot. This is a faulty product before the sale, and BudClary representativeadmitted this to us and said it should have been caught when they did the pre-sale check. Due to the issues I looked for a similar vehicle and found one one May 10th in Bellevue, this is listed on the internet for 4-5,000 less than what we paid and is only according to a BudCarly rep less that 500 over invoice for the model we purchased, similar config with one additional option. When we ask if we could trade out for that BudClary rep told us that it would cost them/us the same as a 2016 upgrade as statedabove 100 more a month (8,400 without interest). If we continue on the 2016 year we loose a lot of value in the warranty changes from 10yr/100,000 mile to 5yr/60,000 and it will cost me more.
I have attached at timeline of the issues and a copy of the report for the SUV in bellevue, that is still on the lot as of today (I called to confirm).Sincerely,[redacted]
Customer arrived morning of the 30th and insisted on being helped immediately in spite of fact that other customers were in front of him. While helping another guest, the service advisor attempted to signal to Mr. [redacted] that she would assist him as soon as she...
finished with the customers ahead of him. He became agitated to the point where another employee had to alert the service manager. Customer then went to the service manager's office to state that he felt he was being laughed at and treated unfairly. The manager apologized. Mr. [redacted] demanded that the advisor be reprimanded and requested written documentation detailing disciplinary actions . Service manager declined and informed him that any employee counseling is a private matter and not released outside of company. Customer then chose to leave vehicle for maintenance and diagnosis for burning smell and engine dying. We found vehicle engine oil low and well overdue for service and engine misfire codes that was related to low oil level. After LOF vehicle ran fine. Vehicle returned on 2/2 with an overheat concern. We found vehicle low on coolant and a leak at the thermostat housing. Part is on national backorder. This vehicle is currently here and the customer is in an Enterprise rental car. We expect to see parts within the next week. The advisor has a high customer satisfaction rating and takes pride in her professional treatment of all guests. Any indication otherwise was not intentional. We appreciate the feedback and will discuss the details of this experience as a learning tool in our group training sessions. Mr. [redacted] is welcomed to see Jeff M[redacted], General Manager, should he have any additional concerns.
Ms. [redacted], My name is Jeff. I'm the General Manager. I will personally follow through with your requests to contact the credit bureau. Please contact me at the dealership so that I can get some documentation from you. As for your treatment by my management...
staff, I'll personally address that immediately. I do appreciate your business and my sincere apologies for not meeting your expectations.
Complaint ID: [redacted]I was contacted via email that they would send me a check for the 95.00 added to sale price. At this time no check has been received. I also offered more detail in what happened and...
was never contacted on whether or not they were interested in getting the full detail. It is apparent this dealership does not care about ite customer service reputation.Thank you,[redacted]
I have reached out to Ms. [redacted] via email and by phone. I wanted to relay to her the changes we are making in our phone system and process to better accommodate our guests. I wanted to also review her repair order notes in order to get a better understanding of the miscommunication...
on our part. I have yet to hear back from the guest.
- Jeff M[redacted]
General Manager
Revdex.com:I have reviewed the response made by the business
I will return their call this evening, as I have been eslxtremely busy at work and have not had a chance to get back to them.
Sincerely, [redacted]
Complaint: [redacted]I am rejecting this response because: This is the same story that the dealership gave to The Washington state AG's office.
If you click on a car on the dealers site, and then you click on finance this car link, it takes you to Chrysler capital's website, at the top of your screen clearly see that it's Chrysler capital's website. I filled out an application with the Chrysler capital, the disclosure is Chrysler capitals disclosure and the part that applies to me is part one where I was pre approved. To say that I filled out an app on the dealership site is simply not true, and to imply that the disclosure is the dealership disclosure is also misleading. I did not apply for financing through the dealer, nor did I apply on their website, I applied through their website with Chrysler capital. The finance manager called me the next morning after I had been preapproved through Chrysler capital, and simply wanted to verify which car I had wanted, he said the car didn't come through clearly with the Chrysler app approval . To say that I should have thought of and said to the finance manager at the dealership that I only wanted to finance through Chrysler capital is ridiculous. I was preapproved through Chrysler capital, and that's who I thought I was going to get financed through. This implication that I applied with the car dealership on their website for credit is an indication of what Kind of dealership this is, or the finance manager is selling the general manager Tom M[redacted] a story, and he is being misled.
Sincerely,[redacted]
This is in response to a complaint filed by the customer [redacted], Maple Valley, WA 98038As I told Mr. [redacted] in my email to him, I am and will always be concerned ifwe have done something to make a customer feel like we have stepped beyondthe-bounds of what they have...
requested of us. Mr. [redacted] filled out thecredit application on our website and had a subsequent conversation with ourfinance manager during which he confirmed his desire to purchase and finance a2015 Charger that he saw on our website. At no time during that conversationdid Mr. [redacted] tell Mr. M[redacted] that he would only consider financing throughChrysler Capital. It was only later that day, apparently after receiving notices ofthe credit inquiries, that he called to request that his information not besubmitted to other lenders.You will find attached a copy of the 'Consent Sharing' section of the Terms andConditions relating to the consumer credit application on our website. TheFinance Manager thought he was trying to fulfill Mr. [redacted] request to assisthim in procuring financing for the vehicle.As I told Mr. [redacted] in my correspondence, I am very sorry that thishappened. There is absolutely no benefit to the company in having unhappyconsumers. However, there was nothing done outside the limitation of theterms and conditions of th e credit application (paragraph two of the Car.sentSharing section). As Mr. [redacted] noted, the Credit Bureaus are very difficult todeal with when it comes to removing inquiries (or anything that may bedet rimental to consumers, by the way), but I am still happy and willing to dowhat I can to explain them to any third parties if he feels he is being deniedcredit because of them.
Sincerely,
[redacted] M[redacted]General ManagerAuburn Chrysler Jeep Dodge Ram
Please read this information carefully and print a copy and/or retain this informationelectronically for future reference. The terms "you" and "your" refer to a consumer whoapplies for a Chrysler Capital auto financing ("Application") made by Santander ConsumerUSA Inc. ("we," "us," and "our").You agree that:1. We may, after preapproving your Application, disclose the following nonpublicpersonal information about you to nonaffiliated automobile dealers and nonaffiliatedfinancial institutions or third parties participating in our Chrysler Capital program:1. Identification and contact information about you that we received from yourApplication and/or related credit forms, such as your name, mailing address,email address, Social Security Number, telephone number, and income;information about the vehicle(s) you may want to purchase that we receivedfrom your Application and/or related credit forms.2. We may, if we are unable to preapprove your Application, disclose the followingnonpublic personal information about you to nonaffiliated financial institutions,creditors or third parties that may be able to arrange or provide you with dealerfinancing or automobile financing that we cannot or will not provide:1. Information about you that we received from your Application and/or relatedcredit forms, such as your name, mailing address, email address, SocialSecurity number, telephone number, and income.You understand and agree that we are not responsible for any services that might beprovided by nonaffiliated automobile dealers, financial institutions, creditors, or thirdparties.You agree the nonaffiliated automobile dealers, financial institutions, creditors or thirdparties that receive the nonpublic personal information described above may use thatinformation to contact you for their own business purposes to process your creditapplication and that they may obtain additional information about you, including consumerreports, for this purpose.You understand that your information sharing consent will remain in effect until you revokeor modify it. You may revoke your information sharing consent at any time.We will maintain a true and correct copy of this Consent for Information Sharing. You areentitled to a copy of this Consent for Information Sharing upon request. You may want tokeep a copy of this Consent for Information Sharing for your own records.