Bud Clary of Yakima

Review: On the morning of October 29, 2015, I met my son at Bud Clary’s dealership where he was having his truck serviced. While there I saw a 2012 Mustang Convertible on the show room floor for sale at $24,000. After breakfast with my son, I went back to Bud Clary’s dealership and made an offer on the 2012 Mustang with the intent of surprising my wife who always wanted a mustang convertible.

When I brought it home she said she couldn’t drive a car like that with a stick shift. The next day , 10/30/15 at around 9:00AM I took the car back to Bud Clary’s dealership and told the salesperson that had helped me that the car wasn’t going to work for us.

The sales person left to talk to someone and returned to tell me that it was the dealerships policy to only allow an exchange for a vehicle of the same or equal value. I told him I did not want to do that. He left again and came back and told me that the finance people would check to see if the loan had been submitted and that they would call me back by noon.

Noon came and went with no phone call. I then returned to Bud Clary’s dealership just shortly after 1:00 PM. The finance lady was busy with another customer and I waited. When she became available I told her what I had been told and she said she would go upstairs to see if the loan had been submitted. She returned saying that the loan had been submitted and there was nothing they could do.

Leaving the Bud Clary dealership, I remembered that I should have had the Bud Clary dealership contact my bank for a loan approval. I went to my bank told them the story and they looked and saw that the loan had been submitted to another bank and also saw that my bank had submitted a loan response to Bud Clary’s dealership that was a full percentage point lower than the bank Bud Clary’s Dealership choose.

My bank doesn’t understand why they weren’t selected.

Many people believe there is a law that allows one to return a vehicle within a certain time frame as I attempted to do. Investigating I was told there was no such law and that the return policy was at the discretion of the dealership.Desired Settlement: I want to return the 2012 Mustang and dissolve all financing and warranty selections with a return or partial return of my down payment.

Business

Response:

On Thursday Oct 29, 2015 Mr. [redacted] visited our dealership

and spoke directly with our Pre-Owned Sales Manager about the 2012 Ford Mustang

that was on the showroom floor. He

stated that he really liked the car and commented that the price was really good and

fair. After some discussion Mr. [redacted]

stated that he wanted to purchase the car and wanted to come back later because

he didn't want his son to know he was purchasing the car. Mr. [redacted] returned later to sign the documents

and finalized the purchase. At no time

did he voice any concerns about the price or the transaction. In fact he stated to [redacted], the Pre-Owned

Manager, that if his wife didn't like the car he would probably sell it in

Mississippi because the price he paid was favorable. The next morning Mr. [redacted] returned to the

dealership stated that he changed his mind and didn't want the Mustang. We explained that there is no refund or

return policy on car purchases. However,

we did offer an exchange per the Bud Clary 3-day exchange program. He declined. [redacted]Bud Clary Toyota of Yakima

Review: I purchased a 2015 Toyota Tacoma pickup. When I did this I also purchased a Cystal Fusion Window treatment, the financial officer said it was 10 better than RainX and if I did not like it I could have a full refund. I did not it left a hazy film on the windshield. Since then I have contacted [redacted] the financial officer, [redacted] our salesman and finally went to the dealership to talk to [redacted] the sales manager. [redacted] assured me that he would credit my loan to Toyota Motor Credit. It has now been 2 month and no credit, now no one will return my calls. I also purchased a oil change package that included a wash and vacuum, when I went to have the oil changed they said they could not wash it, that it was to cold and and vacuum was broke, the person changing the oil got mud all over my floor mats and was extremley rude. I do not wish to return to be treated like that so also asked for my money back, again no phone calls back nor any response to my complaints.Desired Settlement: I was promised a refund if I was not satisfied, which I was not. Also I would like follow up on what is being done, not lies to get rid of me.

Business

Response:

unfortunately this was a case where it didn't matter what we did it was not going to appease the customer. It was Mr. [redacted] who came in initially and not Mrs. [redacted]. He came in for an oil change when it was 20 degrees outside and our service advisor let him know that the car wash was closed because of temperatures upon checking him in. He did not say anything at this point about it. While getting oil changed he said he was unhappy with a windshield treatment we put on his truck. We apologized and offered to reapply the window treatment. He refused so we put into motion getting his money refunded. It has to be processed through toyota because it was a financed item and it had to be applied to the loan. It is not an overnight process unfortunately and took some time to apply, but it has. When his oil change was done and they were checking him out he began to complain that he didn't get a car wash. Our advisor explained again that the low temperatures kept us from opening car wash. As far as the dirt, there is not dirt anywhere on our lot so mud could not have been tracked in by us. When he was asked to sign out by the advisor he wrote an "obscene" statement in place of his signature. At this point we cut off contact.

Review: I purchased a 2011 Chrysler 200 (Certified Used) in June of 2014. The car was certified to have 160 aspects in working condition. It also came with a 6 month limited warranty. In November I needed to start using the heater in very cold weather. I have not had to use the heater until November. It quickly became clear that the heater was not working correctly. I immediately contacted Toyota service department and they indicated that the heater would not be covered. I argued that the heater should be working as it is covered in the 160 point certification and I have not used it until now. They wanted to charge me $100+ to diagnose the problem and would NOT cover it under the warranty. I took my car to my trusted auto mechanic, Auto Care Experts, and they diagnosed that the heater core was plugged/blocked and that this is a problem that occurs over long periods of time. They indicated it was impossible to have this just show up "all of a sudden" and that it would've been blocked when I purchased the automobile. The repair will cost in the neighborhood of $750 plus tax. I have called Toyota and left messages to request that they work with me in resolving this issue (general manager) and they have not returned my calls. I do not believe that less than 6 months after I purchase a Certified Used car that I should have to pay $750 plus tax to repair something that they indicated was in good working condition when I bought it and hasn't been "put to the test" until the weather turned cold as a heater's performance actually can't truly be measured until it is cold anyway. I am seeking reimbursement cost for this repair from Toyota. I realize that if they had done the work themselves it would've been less expensive to them but I tried to contact them to work this out and they wouldn't return my calls. I need this car to get to work everyday and cannot have a long wait with a freezing car (our temps are VERY low right now) trying to muck through this with them so I have chosen to have my mechanic repair it and want Toyota to reimburse the costs.Desired Settlement: I want Toyota to pay my mechanic for the repairs to the car I purchased less than 6 months ago that was supposed to be Certified. The estimate is currently $750+tax.

Business

Response:

Upon speaking with the purchaser we have decided to reimmburse a portion of the repair costs. The check has been sent. As explained to the buyer, the 6 month power train warranty did not cover the item in question. We always recommend to buyers to purchaser a more comprehensive warranty that may cover additional items. The buyer chose not to purchase the warranty at the time of sale.We appologize for the inconvenience.Toyota of Yakima