I remember this customer this customer wellWe gave all related paperwork to the home owner at the
time of serviceThe daughter asked if we could meet her with another copy of the invoice, but she never called to confirm the appointment and never called back to reschedule so we mailed everything to the home owner
On the invoice, the home owner signed, it clearly stated the break down of the charges, and that the drywall being replaced was not part of the cost to do the workthat we could do this additional work but at an additional cost
I would be happy to resend another copy of everything to the home owner, or hand deliver if they can make a reasonable effort to meetI can also send a copy to you as well if you would like
In the attachment I included both invoices, there was too much information for one invoice so that’s why theres two. They signed both.
I also attached a copy of a break down I made, which is just a clearer copy of whats already on the invoice.
I assure you copies were handed to the customer at the time of service. We had multiple employees on site, one of which spoke Spanish to make the home owner more comfortable. We did have an appointment to meet the daughter, I spoke to her several times on the phone, but it was often a hit or miss. We asked her to call us when she at her father’s house, cause my tech who had a second copy of everything only lived 10 mins away. We never heard from her. So we went ahead and mailed everything to her parent’s house. I’m more than happy to send a third copy if she would like.
We are plumbing contractors, we don’t usually put drywall back, which is why the invoice they signed clearly says it doesn’t include drywall. I’m thinking maybe they got us confused with another company that I know gave a higher bid. We can subcontract someone to do the drywall patching for them , but we would have to pass this expense on to the customer. As it was, there was a lot of issues with the job , none were the customers fault, there was issues with what the city told them. This took a lot more of our time, and some additional cost. The cost for the additional time was never charged to the customer, we wanted to just help them get there water on. But if it helps them out. After they get the drywall repaired, and painted we can come out and put the vanity back for them at no charge. This would be labor provided only. No material supplied.
If they like us to get them an estimate for someone to come out and have the drywall repaired I can, or after they get the drywall patched I can be contacted about setting up a time to put there vanity back and hook the sink back up. Please let me know if there’s anything else you or the [redacted] family needs.
Thank you,
[redacted]
Branch Manager
RotoCo Inc.
Roto-Rooter Plumbers&Restoration
[redacted]
I remember this customer this customer wellWe gave all related paperwork to the home owner at the
time of serviceThe daughter asked if we could meet her with another copy of the invoice, but she never called to confirm the appointment and never called back to reschedule so we mailed everything to the home owner
On the invoice, the home owner signed, it clearly stated the break down of the charges, and that the drywall being replaced was not part of the cost to do the workthat we could do this additional work but at an additional cost
I would be happy to resend another copy of everything to the home owner, or hand deliver if they can make a reasonable effort to meetI can also send a copy to you as well if you would like
In the attachment I included both invoices, there was too much information for one invoice so that’s why theres two. They signed both.
I also attached a copy of a break down I made, which is just a clearer copy of whats already on the invoice.
I assure you copies were handed to the customer at the time of service. We had multiple employees on site, one of which spoke Spanish to make the home owner more comfortable. We did have an appointment to meet the daughter, I spoke to her several times on the phone, but it was often a hit or miss. We asked her to call us when she at her father’s house, cause my tech who had a second copy of everything only lived 10 mins away. We never heard from her. So we went ahead and mailed everything to her parent’s house. I’m more than happy to send a third copy if she would like.
We are plumbing contractors, we don’t usually put drywall back, which is why the invoice they signed clearly says it doesn’t include drywall. I’m thinking maybe they got us confused with another company that I know gave a higher bid. We can subcontract someone to do the drywall patching for them , but we would have to pass this expense on to the customer. As it was, there was a lot of issues with the job , none were the customers fault, there was issues with what the city told them. This took a lot more of our time, and some additional cost. The cost for the additional time was never charged to the customer, we wanted to just help them get there water on. But if it helps them out. After they get the drywall repaired, and painted we can come out and put the vanity back for them at no charge. This would be labor provided only. No material supplied.
If they like us to get them an estimate for someone to come out and have the drywall repaired I can, or after they get the drywall patched I can be contacted about setting up a time to put there vanity back and hook the sink back up. Please let me know if there’s anything else you or the [redacted] family needs.
Thank you,
[redacted]
Branch Manager
RotoCo Inc.
Roto-Rooter Plumbers&Restoration
[redacted]