Initial Business Response /* (1000, 5, 2015/02/25) */
Contact Name and Title: *** *** GM
Contact Phone: XXX XXX XXXX
Contact Email: ***
We are presently continuing dialogue with Volkswagen Canada in pursuit of a partial reimbursement for this customer
Based on the
completion of the technical analysis of the affected parts there is no opportunity for full reimbursement under warranty as there is no manufacturing defectHowever we are making a case for partial reimbursement on a goodwill basis supported by customer purchase and service loyalty
Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We find it incredible that after driving a standard shift for over years, that suddenly we have a car with low mileage, where the clutch burns out in less than a yearWe feel there must have been a design defect in this clutch
Final Business Response /* (4000, 11, 2015/03/12) */
Vehicle has been repaired
Total charges were $of which Volkswagen Canada has agreed to reimburse $Hillcrest VW will contribute 50% of the remainder leaving the customer expense for this repair at $
Initial Business Response /* (1000, 5, 2015/02/25) */
Contact Name and Title: *** *** GM
Contact Phone: XXX XXX XXXX
Contact Email: ***
We are presently continuing dialogue with Volkswagen Canada in pursuit of a partial reimbursement for this customer
Based on the
completion of the technical analysis of the affected parts there is no opportunity for full reimbursement under warranty as there is no manufacturing defectHowever we are making a case for partial reimbursement on a goodwill basis supported by customer purchase and service loyalty
Initial Consumer Rebuttal /* (3000, 7, 2015/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We find it incredible that after driving a standard shift for over years, that suddenly we have a car with low mileage, where the clutch burns out in less than a yearWe feel there must have been a design defect in this clutch
Final Business Response /* (4000, 11, 2015/03/12) */
Vehicle has been repaired
Total charges were $of which Volkswagen Canada has agreed to reimburse $Hillcrest VW will contribute 50% of the remainder leaving the customer expense for this repair at $