Buddy's Carpet & Flooring

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We still believe that Western Vistas still owes us the $in dispute, and request that you keep this complaint open until Western Vistas can resolve these issuesIssue #1: The funds Western Vistas stated in their response that were to have already been mailed to me have yet to be received a week later, which causes me to question the veracity of Western Vistas' response submitted on 7/6/ I will contact the Revdex.com immediately upon receipt of those funds and state the amount received Issue #2: Western Vistas stated that “The cancellation fee for ONE property was charged in error” We have two properties that are included in this complaint Just to be clear, our Management Agreements for BOTH properties do not authorize Western Vistas to charge a cancellation fee for either property --- not just ONE property So Western Vistas should confirm that no cancellation fees were collected for BOTH properties Since they’ve never provided a detailed breakdown of the $that they’ve kept, I am unable to confirm this I need Western Vistas to provide a detailed Tenants-Ledger accounting and a detailed Owner’s Statement accounting that shows the breakdown of how all funds were applied, specifically, how funds received from the tenant were broken down and applied to specific expenses, such as rent, legal fees, rental admin fee, cancellation fees, and late fees The specific dates that these fees were incurred are also required Issue #3: I was very surprised to learn in Western Vistas' response that tenant late fees were owed to Western Vistas, since my Owner’s Statements NEVER documented any expense for late fees (I can produce all records received if additional evidence is required) In order for me to collect unpaid late fees from the tenant, I need Western Vistas to provide their supporting documentation so that I can verify it and then send it to the tenant This documentation should include a detailed Tenants-Ledger accounting and a detailed Owner’s Statement accounting that shows the breakdown of how all funds were applied, specifically, how funds received from the tenant were broken down and applied to specific expenses, such as rent, legal fees, rental admin fee, cancellation fees, and late fees The specific dates that these fees were incurred are also required, including all of the dates that the tenant was late with rent and assessed their late fee NOTE: For clarification, I'd also like to correct a typo in my initial complaint: Our Management Agreement does NOT give Western Vistas the authority to collect late fees from me, the Owner This complaint is not resolved Please keep it open Regards, [redacted]

In response to Ms*** complaints we have documented proof of the work orders created to address all maintenance within the unit that were fixed. We also have documentation that service was denied by the tenant’s because they were sleeping when we sent our vendor to
fix the washing machine. MsMohammed was NOT present at the final walkthrough so her claims are false. I walked through the unit with maintenance and *** and was pulling items out of drawers, closets and the dishwasher was still full of dishes. The tenants also requested having a satellite dish installed, had it installed incorrectly (after they were provided with specific instructions of where to install), had to have it removed and left the cables on the patio and into the condo. Finally in response to the dog, we received complaints from the HOA they had a dog at the pool, I personally saw *** walking the dog in the community AND I went to the property the day before their move out inspection and the dog they claim they didn’t have would not stop barking. They were asked if they had a dog at the premise and they denied having one yet admitted to dog sitting which is a violation of their lease. Western Vistas would like to wish *** and *** the best on their future endeavors but would not rent to them again

Western Vistas is entitled to late fees assessed to a tenant per the management agreementThe outstanding balance of the tenants account, transferred to the new management company, would include the late feesWhen the tenant pays their outstanding balance in full to the new management company,
those fees should be reimbursed to the owner, Mr***The cancellation fee for one property was charged in error, the correction has been made an funds were mailed to Mr***

In response to Ms*** complaints we have documented proof of the work orders created to address all maintenance within the unit that were fixed. We also have documentation that service was denied by the tenant’s because they were sleeping when we sent our vendor to
fix the washing machine. MsMohammed was NOT present at the final walkthrough so her claims are false. I walked through the unit with maintenance and *** and was pulling items out of drawers, closets and the dishwasher was still full of dishes. The tenants also requested having a satellite dish installed, had it installed incorrectly (after they were provided with specific instructions of where to install), had to have it removed and left the cables on the patio and into the condo. Finally in response to the dog, we received complaints from the HOA they had a dog at the pool, I personally saw *** walking the dog in the community AND I went to the property the day before their move out inspection and the dog they claim they didn’t have would not stop barking. They were asked if they had a dog at the premise and they denied having one yet admitted to dog sitting which is a violation of their lease. Western Vistas would like to wish *** and *** the best on their future endeavors but would not rent to them again

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We still believe that Western Vistas still owes us the $in dispute, and request that you keep this complaint open until Western Vistas can resolve these issues. Issue #1: The funds Western Vistas stated in their response that were to have already been mailed to me have yet to be received a week later, which causes me to question the veracity of Western Vistas' response submitted on 7/6/ I will contact the Revdex.com immediately upon receipt of those funds and state the amount received Issue #2: Western Vistas stated that “The cancellation fee for ONE property was charged in error” We have two properties that are included in this complaint Just to be clear, our Management Agreements for BOTH properties do not authorize Western Vistas to charge a cancellation fee for either property --- not just ONE property So Western Vistas should confirm that no cancellation fees were collected for BOTH properties Since they’ve never provided a detailed breakdown of the $that they’ve kept, I am unable to confirm this I need Western Vistas to provide a detailed Tenants-Ledger accounting and a detailed Owner’s Statement accounting that shows the breakdown of how all funds were applied, specifically, how funds received from the tenant were broken down and applied to specific expenses, such as rent, legal fees, rental admin fee, cancellation fees, and late fees The specific dates that these fees were incurred are also required Issue #3: I was very surprised to learn in Western Vistas' response that tenant late fees were owed to Western Vistas, since my Owner’s Statements NEVER documented any expense for late fees (I can produce all records received if additional evidence is required) In order for me to collect unpaid late fees from the tenant, I need Western Vistas to provide their supporting documentation so that I can verify it and then send it to the tenant This documentation should include a detailed Tenants-Ledger accounting and a detailed Owner’s Statement accounting that shows the breakdown of how all funds were applied, specifically, how funds received from the tenant were broken down and applied to specific expenses, such as rent, legal fees, rental admin fee, cancellation fees, and late fees The specific dates that these fees were incurred are also required, including all of the dates that the tenant was late with rent and assessed their late fee NOTE: For clarification, I'd also like to correct a typo in my initial complaint: Our Management Agreement does NOT give Western Vistas the authority to collect late fees from me, the Owner This complaint is not resolved Please keep it open Regards,*** ***