Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
The location I specifically worked with was West ChesterThe address is *** *** *** *** *** *** ***The phone number is ***I also tried calling the Tri-County location, address *** *** *** *** ** ***, phone number ***They had someone from the West Chester store return my call.
Revdex.com*** ***Buddy's Flooring America *** *** ***
*** ** ***
Dear *** ***
This message is regarding complaint ID *** submitted to Revdex.com about your business on 2/7/12:00:AM by *** ***
One of your Revdex.com's core services is to help businesses resolve consumer complaints in a fair, fast, and equitable way. We received word about an issue from one of your customers and we'd appreciate your response. In Revdex.com's experience, responses that help to foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you can and can't take to resolve concerns
You will find a copy of the consumer's concerns and clarification listed below. We request a response within days of receiving this notice, which will be shared with the consumer. If you should have any questions, we would be glad to assist you.
Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint of your response to protect privacy rights and to remove inappropriate language
If you received this complaint via email simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. If this complaint was received via postal mail, please state your position in a letter and fax or mail back to Revdex.com
If you should have any questions or concerns, please do not hesitate to contact me
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
CUSTOMER EXPERIENCE INFORMATION
Customer Information:*** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***
The details of this matter are as follows:
Complaint Involves:Service Issues
Customer’s Statement of the Problem:
Bad service, unskilled installer, and now they are taking money without authorization
My first encounter with the company was in OctoberI went into the West Chester store, picked out the flooring I wanted and scheduled a free measuring*** *** was the man I worked withHe came out on 10/18/14, and said he would send the quotes via email within hoursOn 10/I still hadn't heard anything, so I contacted himHe responded the next day saying he was having car issues and hadn't been to workHe sent me the quotes on 10/I responded with some questions and just had a sense of uneasinessI decided to change my original plan of doing the whole home at once and try out a smaller room and decide if I wanted to continue doing business with the company, an audition if you willOn 11/I contacted *** to tell him I was only doing one room right now and to pay the deposit over the phoneHe said he would call me the next day to schedule the installationWhen he didn't call on 11/20, I called the store, as the money had already come out of my accountI was informed that he was out with a customer and they would have him call me right awayI heard nothing until I called the store on 11/and asked to speak with the managerI spoke with *** and he assured me he would take care of meWe scheduled the laminate delivery for 12/and installation 12/He called back an hour later and asked if he could change the installation to 12/3, I told him it would have to be 12/He said no problem, and I never heard from him againEverything was delivered as expectedOn 12/I received a call from the installer saying he would be arriving in minutes to install the floorI told him to come ahead and do it that day as I was afraid no one would come the next dayI tried calling the store to find out what happened and why the installer arrived a day early and finally was able to reach someone on the 6th try(You should really invest in answering machines.) I was informed the installers must have made a mistakeThe installer did a great job on the floor, but the baseboards were a disasterHe left all the nail holes unpatched, and just generally did a lazy job on themI called *** and he told me it would be ok, just wait until the installer comes back and he offered to come look at the baseboardsI told him the only way to fix the issues would have been to rip out the baseboards and redo themThe installer came back the next day and "fixed" some of the issues, but it doesn't look much betterIt now remains in the same condition*** contacted me via email on 1/14/(days after the installation, I received a bill within a week) with a digital copy of the warranty information and asked how he could make me happy with my floorsI replied requesting a hard copy (still haven't received it) and stating again that the only way to fix the issues would be to rip out the baseboardsHe offered to have that doneI never replied to that emailToday, 2/7, I decided that I would try another Buddy's location as I really liked the product I had picked and my issues were with the people at the West Chester storeThe call ended up being transferred to the West Chester store anyways, but I was working with someone named *** so I thought I would see if he was any betterI told him this would be his audition, and to please not mess this upI authorized him to charge *** for the deposit, but there is now *** pending withdrawal from my accountThere is no way to contact anyone as there is no voice mail system, and I have been unable to find a company phone number*** more than I expected is being withdrawn from my account! This could have caused an overdraft of my account! I am surprised that so many people seem to think highly of this company as all I have experienced from every single person is incompetenceI will never work with any location again
Name of Salesperson:***
Desired Settlement:
I would like a refund immediatelyI did not authorize them to take that amount of money from my account
Additional Comments from Consumer:
The location I specifically worked with was West ChesterThe address is Cox Lane, West Chester Ohio, The phone number is 513-301-I also tried calling the Tri-County location, address Mosteller Road Sharonville, OH 45241, phone number 513-800-They had someone from the West Chester store return my call.
Revdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :
Thank you for contacting your Revdex.com Your complaint with Buddy's Flooring America was assigned ID*** and has been sent to the complaint contact for review and a response.Please understand you will not see your complaint posted on the Business Review immediatelyTypically, it will take some time for us to communicate with the parties involved with this complaintYou should hear something from Revdex.com within days by email or mail If there is new information regarding your complaint, please let us know! The next steps will be:The business will send a response to your complaint If we don’t hear from the business after reasonable follow up attempts, we’ll let you know.We’ll ask you if the business response resolves your complaintIf not, please tell us your feedback IF you tell us that your complaint is not resolved, your Revdex.com will evaluate if additional action is needed We may ask for documents or other information to helpFor a simplified explanation of our complaint process, click here or visit Revdex.com.org under our Blog section and search “How to File a Complaint.” Once the process is complete, the text of your complaint will be publicly posted on Revdex.com’s website (Revdex.com reserves the right to not post all complaints in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the business Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Revdex.com is here to help businesses and consumers find solutionsThis requires your cooperation and the cooperation of the business for the most satisfactory result
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
Hi There,
I would like some compensation Yes I gave them permission to have me as a co-signor on a credit card but they opened the card purposely just under my name I did NOT give them permission to run my credit in that manner Furthermore the HORRENDOUS customer service along the way is just completely unacceptable They are accepting no blame saying that no matter what my credit would have been run Opening and closing a card in my name has consequences on my credit negatively They also lied and said they closed it out which they did not do The 10+ hours I have spent cleaning up their mess is not okay I need some sort of compensation for your careless and harmful act
Dear *** ***;
The consumer states that we “illegally opened a credit card” under her name. In fact, *** *** willingly applied as co-signer for the account in question. It is *** Bank’s, (formerly ** ***), standard policy to issue a
credit card to the co-signer of all accounts per *** ***, Client Services Manager, at *** Bank.
The order placed by *** *** was cancelled by Buddy’s Flooring America as soon as we were notified to do so. Ms*** has not been charged any money and is certainly under no obligation for the transaction that was immediately cancelled upon our notice
Although Ms*** willingly co-signed for the account which generated a credit check, Mr*** has agreed to eliminate any impact on her credit rating as a result of that credit check.
In summary, Buddy’s Flooring America did nothing to harm Ms*** and her receipt of the credit card was standard procedure. Ms***’s transaction was cancelled and Ms*** is under no obligation. There is nothing further that Buddy’s Flooring America can do to resolve this complaint
Respectfully,
*** ***
General Manager Buddy's Flooring America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company apologized for the bad service and refunded the money
Regards,
*** ***
Revdex.com*** ***Buddy's Flooring America *** *** ***
*** ** ***
Dear *** ***:
This message is regarding complaint ID *** submitted to Revdex.com about your business on 2/7/12:00:AM by *** ***
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you.
In addition to complaint information, Revdex.com Business Reviews also include basic background information about businesses. This data is used to calculate a rating for your business. This may be a good time to update your information by visiting us online at Revdex.com.org/cincinnati/join/
Thank you for your cooperation in this matter and for your support of our self-regulatory goal
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company apologized for the bad service and refunded the money
Regards,
*** ***
Revdex.com*** ***
*** *** ***
*** * ** *** Dear *** *** :Thank you for using your Revdex.com as a resource to resolving your complaint ID *** submitted on 2/7/12:00:AM against Buddy's Flooring America. Since you have accepted Buddy's Flooring America’s response, we are closing this complaintIf you and Buddy's Flooring America have reached an agreement and compliance is set for a future date, we trust they will follow throughIf this does not happen, contact us and we will review the complaint and proceed accordingly.Your complaint is now part of the Revdex.com Business Review and details will be posted on Revdex.com.org, if it meets our online standardsWe encourage you to stay in touch with Revdex.com for great tips and information with our consumer e-newsletter or find a business you can trust with our Request A Quote service. Regards,*** *** Marketplace Resource Consultant ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Dear *** ***;
The money has been refunded
Thanks
*** ***
Buddy's Flooring America
Revdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your concerns submitted on 2/7/12:00:AM against Buddy's Flooring America. Your complaint was assigned ID ***. We received the business's response to your concerns, and you can find the contents of the message below or attached
To assist us in bringing this matter to a close, we would like to know your view on the matter.
* Has the company addressed the issues of this dispute?
* If not, why?
* Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within days.
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Your complaint will be made part of the company's Revdex.com Business Review. If we don't hear from you, your complaint will be reflected as "resolved." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you.
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
MESSAGE FROM BUSINESS:
Dear *** ***;
The money has been refunded
Thanks
*** ***
Buddy's Flooring America
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
The location I specifically worked with was West ChesterThe address is *** *** *** *** *** *** ***The phone number is ***I also tried calling the Tri-County location, address *** *** *** *** ** ***, phone number ***They had someone from the West Chester store return my call.
Revdex.com*** ***Buddy's Flooring America *** *** ***
*** ** ***
Dear *** ***
This message is regarding complaint ID *** submitted to Revdex.com about your business on 2/7/12:00:AM by *** ***
One of your Revdex.com's core services is to help businesses resolve consumer complaints in a fair, fast, and equitable way. We received word about an issue from one of your customers and we'd appreciate your response. In Revdex.com's experience, responses that help to foster trust in a business:
* Acknowledge customer concerns
* State the facts as you see them and avoid emotion
* Explain the actions you can and can't take to resolve concerns
You will find a copy of the consumer's concerns and clarification listed below. We request a response within days of receiving this notice, which will be shared with the consumer. If you should have any questions, we would be glad to assist you.
Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any information that personally identifies your customerBy submitting your response, you are representing that it is a truthful account of your experience with this customerThe Revdex.com may edit the complaint of your response to protect privacy rights and to remove inappropriate language
If you received this complaint via email simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer. If this complaint was received via postal mail, please state your position in a letter and fax or mail back to Revdex.com
If you should have any questions or concerns, please do not hesitate to contact me
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
CUSTOMER EXPERIENCE INFORMATION
Customer Information:*** ***
*** *** ***
*** * ** ***
*** *** *** ***
*** ***
The details of this matter are as follows:
Complaint Involves:Service Issues
Customer’s Statement of the Problem:
Bad service, unskilled installer, and now they are taking money without authorization
My first encounter with the company was in OctoberI went into the West Chester store, picked out the flooring I wanted and scheduled a free measuring*** *** was the man I worked withHe came out on 10/18/14, and said he would send the quotes via email within hoursOn 10/I still hadn't heard anything, so I contacted himHe responded the next day saying he was having car issues and hadn't been to workHe sent me the quotes on 10/I responded with some questions and just had a sense of uneasinessI decided to change my original plan of doing the whole home at once and try out a smaller room and decide if I wanted to continue doing business with the company, an audition if you willOn 11/I contacted *** to tell him I was only doing one room right now and to pay the deposit over the phoneHe said he would call me the next day to schedule the installationWhen he didn't call on 11/20, I called the store, as the money had already come out of my accountI was informed that he was out with a customer and they would have him call me right awayI heard nothing until I called the store on 11/and asked to speak with the managerI spoke with *** and he assured me he would take care of meWe scheduled the laminate delivery for 12/and installation 12/He called back an hour later and asked if he could change the installation to 12/3, I told him it would have to be 12/He said no problem, and I never heard from him againEverything was delivered as expectedOn 12/I received a call from the installer saying he would be arriving in minutes to install the floorI told him to come ahead and do it that day as I was afraid no one would come the next dayI tried calling the store to find out what happened and why the installer arrived a day early and finally was able to reach someone on the 6th try(You should really invest in answering machines.) I was informed the installers must have made a mistakeThe installer did a great job on the floor, but the baseboards were a disasterHe left all the nail holes unpatched, and just generally did a lazy job on themI called *** and he told me it would be ok, just wait until the installer comes back and he offered to come look at the baseboardsI told him the only way to fix the issues would have been to rip out the baseboards and redo themThe installer came back the next day and "fixed" some of the issues, but it doesn't look much betterIt now remains in the same condition*** contacted me via email on 1/14/(days after the installation, I received a bill within a week) with a digital copy of the warranty information and asked how he could make me happy with my floorsI replied requesting a hard copy (still haven't received it) and stating again that the only way to fix the issues would be to rip out the baseboardsHe offered to have that doneI never replied to that emailToday, 2/7, I decided that I would try another Buddy's location as I really liked the product I had picked and my issues were with the people at the West Chester storeThe call ended up being transferred to the West Chester store anyways, but I was working with someone named *** so I thought I would see if he was any betterI told him this would be his audition, and to please not mess this upI authorized him to charge *** for the deposit, but there is now *** pending withdrawal from my accountThere is no way to contact anyone as there is no voice mail system, and I have been unable to find a company phone number*** more than I expected is being withdrawn from my account! This could have caused an overdraft of my account! I am surprised that so many people seem to think highly of this company as all I have experienced from every single person is incompetenceI will never work with any location again
Name of Salesperson:***
Desired Settlement:
I would like a refund immediatelyI did not authorize them to take that amount of money from my account
Additional Comments from Consumer:
The location I specifically worked with was West ChesterThe address is Cox Lane, West Chester Ohio, The phone number is 513-301-I also tried calling the Tri-County location, address Mosteller Road Sharonville, OH 45241, phone number 513-800-They had someone from the West Chester store return my call.
Revdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :
Thank you for contacting your Revdex.com Your complaint with Buddy's Flooring America was assigned ID*** and has been sent to the complaint contact for review and a response.Please understand you will not see your complaint posted on the Business Review immediatelyTypically, it will take some time for us to communicate with the parties involved with this complaintYou should hear something from Revdex.com within days by email or mail If there is new information regarding your complaint, please let us know! The next steps will be:The business will send a response to your complaint If we don’t hear from the business after reasonable follow up attempts, we’ll let you know.We’ll ask you if the business response resolves your complaintIf not, please tell us your feedback IF you tell us that your complaint is not resolved, your Revdex.com will evaluate if additional action is needed We may ask for documents or other information to helpFor a simplified explanation of our complaint process, click here or visit Revdex.com.org under our Blog section and search “How to File a Complaint.” Once the process is complete, the text of your complaint will be publicly posted on Revdex.com’s website (Revdex.com reserves the right to not post all complaints in accordance with Revdex.com policy)Please do not include any personally identifiable information in describing the nature of your complaintBy submitting your complaint, you are representing that it is a truthful account of your experience with the business Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Revdex.com is here to help businesses and consumers find solutionsThis requires your cooperation and the cooperation of the business for the most satisfactory result
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
Hi There,
I would like some compensation Yes I gave them permission to have me as a co-signor on a credit card but they opened the card purposely just under my name I did NOT give them permission to run my credit in that manner Furthermore the HORRENDOUS customer service along the way is just completely unacceptable They are accepting no blame saying that no matter what my credit would have been run Opening and closing a card in my name has consequences on my credit negatively They also lied and said they closed it out which they did not do The 10+ hours I have spent cleaning up their mess is not okay I need some sort of compensation for your careless and harmful act
Dear *** ***;
The consumer states that we “illegally opened a credit card” under her name. In fact, *** *** willingly applied as co-signer for the account in question. It is *** Bank’s, (formerly ** ***), standard policy to issue a
credit card to the co-signer of all accounts per *** ***, Client Services Manager, at *** Bank.
The order placed by *** *** was cancelled by Buddy’s Flooring America as soon as we were notified to do so. Ms*** has not been charged any money and is certainly under no obligation for the transaction that was immediately cancelled upon our notice
Although Ms*** willingly co-signed for the account which generated a credit check, Mr*** has agreed to eliminate any impact on her credit rating as a result of that credit check.
In summary, Buddy’s Flooring America did nothing to harm Ms*** and her receipt of the credit card was standard procedure. Ms***’s transaction was cancelled and Ms*** is under no obligation. There is nothing further that Buddy’s Flooring America can do to resolve this complaint
Respectfully,
*** ***
General Manager Buddy's Flooring America
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company apologized for the bad service and refunded the money
Regards,
*** ***
Revdex.com*** ***Buddy's Flooring America *** *** ***
*** ** ***
Dear *** ***:
This message is regarding complaint ID *** submitted to Revdex.com about your business on 2/7/12:00:AM by *** ***
We received the information listed below from your customer. This complaint has been closed as resolved. If you have any questions, we are happy to assist you.
In addition to complaint information, Revdex.com Business Reviews also include basic background information about businesses. This data is used to calculate a rating for your business. This may be a good time to update your information by visiting us online at Revdex.com.org/cincinnati/join/
Thank you for your cooperation in this matter and for your support of our self-regulatory goal
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The company apologized for the bad service and refunded the money
Regards,
*** ***
Revdex.com*** ***
*** *** ***
*** * ** *** Dear *** *** :Thank you for using your Revdex.com as a resource to resolving your complaint ID *** submitted on 2/7/12:00:AM against Buddy's Flooring America. Since you have accepted Buddy's Flooring America’s response, we are closing this complaintIf you and Buddy's Flooring America have reached an agreement and compliance is set for a future date, we trust they will follow throughIf this does not happen, contact us and we will review the complaint and proceed accordingly.Your complaint is now part of the Revdex.com Business Review and details will be posted on Revdex.com.org, if it meets our online standardsWe encourage you to stay in touch with Revdex.com for great tips and information with our consumer e-newsletter or find a business you can trust with our Request A Quote service. Regards,*** *** Marketplace Resource Consultant ***
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Dear *** ***;
The money has been refunded
Thanks
*** ***
Buddy's Flooring America
Revdex.com*** ***
*** *** ***
*** * ** ***
Dear *** *** :
This message is in regard to your concerns submitted on 2/7/12:00:AM against Buddy's Flooring America. Your complaint was assigned ID ***. We received the business's response to your concerns, and you can find the contents of the message below or attached
To assist us in bringing this matter to a close, we would like to know your view on the matter.
* Has the company addressed the issues of this dispute?
* If not, why?
* Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within days.
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy)Please do not include any personally identifiable information when you tell us about your problem or in your desired outcomeBy submitting your complaint, you are representing that it is a truthful account of your experience with the businessRevdex.com may edit your complaint to protect privacy rights and to remove inappropriate language
Your complaint will be made part of the company's Revdex.com Business Review. If we don't hear from you, your complaint will be reflected as "resolved." Should you have any questions or further concerns, please do not hesitate to contact us. We would be glad to assist you.
Regards,
*** *** Marketplace Resource Consultant ***
*** ***
MESSAGE FROM BUSINESS:
Dear *** ***;
The money has been refunded
Thanks
*** ***
Buddy's Flooring America