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Buddy's Flooring America

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Reviews Buddy's Flooring America

Buddy's Flooring America Reviews (3)

The location I specifically worked with was West Chester. The address is [redacted]. The phone number is [redacted]. I also tried calling the Tri-County location, address [redacted], phone number [redacted]. They had someone from the West Chester store return my call. 
Revdex.com[redacted]Buddy's Flooring America [redacted]
[redacted]  **  [redacted] 
  
Dear [redacted]
This message is regarding complaint ID [redacted] submitted to Revdex.com about your business on 2/7/2015 12:00:00 AM by [redacted] .  
One of your Revdex.com's core services is to help businesses resolve consumer complaints in a fair, fast, and equitable way.  We received word about an issue from one of your customers and we'd appreciate your response.  In Revdex.com's experience, responses that help to foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you can and can't take to resolve concerns
You will find a copy of the consumer's concerns and clarification listed below.  We request a response within 7 days of receiving this notice, which will be shared with the consumer.  If you should have any questions, we would be glad to assist you.  
Please understand that the customer's complaint and your response may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may edit the complaint of your response to protect privacy rights and to remove inappropriate language.
If you received this complaint via email simply click on the “Respond to this Complaint”, link located on the left, when you are ready to answer.  If this complaint was received via postal mail, please state your position in a letter and fax or mail back to Revdex.com.
If you should have any questions or concerns, please do not hesitate to contact me.
Regards,
[redacted]  Marketplace Resource Consultant [redacted] 
[redacted]
CUSTOMER EXPERIENCE INFORMATION
Customer Information:[redacted]
[redacted] **  [redacted]
The details of this matter are as follows:
Complaint Involves:Service Issues
Customer’s Statement of the Problem:
Bad service, unskilled installer, and now they are taking money without authorization.
My first encounter with the company was in October. I went into the West Chester store, picked out the flooring I wanted and scheduled a free measuring. [redacted] was the man I worked with. He came out on 10/18/14, and said he would send the quotes via email within 24 hours. On 10/20 I still hadn't heard anything, so I contacted him. He responded the next day saying he was having car issues and hadn't been to work. He sent me the quotes on 10/22. I responded with some questions and just had a sense of uneasiness. I decided to change my original plan of doing the whole home at once and try out a smaller room and decide if I wanted to continue doing business with the company, an audition if you will. On 11/19 I contacted [redacted] to tell him I was only doing one room right now and to pay the deposit over the phone. He said he would call me the next day to schedule the installation. When he didn't call on 11/20, I called the store, as the money had already come out of my account. I was informed that he was out with a customer and they would have him call me right away. I heard nothing until I called the store on 11/24 and asked to speak with the manager. I spoke with [redacted] and he assured me he would take care of me. We scheduled the laminate delivery for 12/1 and installation 12/2. He called back an hour later and asked if he could change the installation to 12/3, I told him it would have to be 12/4. He said no problem, and I never heard from him again. Everything was delivered as expected. On 12/3 I received a call from the installer saying he would be arriving in 10 minutes to install the floor. I told him to come ahead and do it that day as I was afraid no one would come the next day. I tried calling the store to find out what happened and why the installer arrived a day early and finally was able to reach someone on the 6th try. (You should really invest in answering machines.) I was informed the installers must have made a mistake. The installer did a great job on the floor, but the baseboards were a disaster. He left all the nail holes unpatched, and just generally did a lazy job on them. I called [redacted] and he told me it would be ok, just wait until the installer comes back and he offered to come look at the baseboards. I told him the only way to fix the issues would have been to rip out the baseboards and redo them. The installer came back the next day and "fixed" some of the issues, but it doesn't look much better. It now remains in the same condition. [redacted] contacted me via email on 1/14/15 (41 days after the installation, I received a bill within a week) with a digital copy of the warranty information and asked how he could make me happy with my floors. I replied requesting a hard copy (still haven't received it) and stating again that the only way to fix the issues would be to rip out the baseboards. He offered to have that done. I never replied to that email. Today, 2/7, I decided that I would try another Buddy's location as I really liked the product I had picked and my issues were with the people at the West Chester store. The call ended up being transferred to the West Chester store anyways, but I was working with someone named [redacted] so I thought I would see if he was any better. I told him this would be his audition, and to please not mess this up. I authorized him to charge [redacted] for the deposit, but there is now [redacted] pending withdrawal from my account. There is no way to contact anyone as there is no voice mail system, and I have been unable to find a company phone number. [redacted] more than I expected is being withdrawn from my account! This could have caused an overdraft of my account! I am surprised that so many people seem to think highly of this company as all I have experienced from every single person is incompetence. I will never work with any location again.
Name of Salesperson:[redacted] 

Desired Settlement:                      
I would like a refund immediately. I did not authorize them to take that amount of money from my account.
Additional Comments from Consumer:
The location I specifically worked with was West Chester. The address is 7721 Cox Lane, West Chester Ohio, 45069. The phone number is 513-301-0024. I also tried calling the Tri-County location, address 11755 Mosteller Road Sharonville, OH 45241, phone number 513-800-1696. They had someone from the West Chester store return my call. 
Revdex.com[redacted]
[redacted]
[redacted] **   [redacted]
Dear [redacted] :
Thank you for contacting your Revdex.com.  Your complaint with Buddy's Flooring America was assigned ID[redacted] and has been sent to the complaint contact for review and a response.Please understand you will not see your complaint posted on the Business Review immediately. Typically, it will take some time for us to communicate with the parties involved with this complaint. You should hear something from Revdex.com within 30 days by email or mail.  If there is new information regarding your complaint, please let us know! The next steps will be:The business will send a response to your complaint.  If we don’t hear from the business after reasonable follow up attempts, we’ll let you know.We’ll ask you if the business response resolves your complaint. If not, please tell us your feedback.  IF you tell us that your complaint is not resolved, your Revdex.com will evaluate if additional action is needed.  We may ask for documents or other information to help. For a simplified explanation of our complaint process, click here or visit Revdex.com.org under our Blog section and search “How to File a Complaint.” Once the process is complete, the text of your complaint will be publicly posted on Revdex.com’s website (Revdex.com reserves the right to not post all complaints in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business.  Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.Revdex.com is here to help businesses and consumers find solutions. This requires your  cooperation and the cooperation of the business for the most satisfactory result.
Regards,
[redacted]  Marketplace Resource Consultant [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 
Regards,
[redacted]

Dear [redacted];
The money has been refunded.
Thanks
[redacted]
Buddy's Flooring America
Revdex.com[redacted]
[redacted]
[redacted] **   [redacted]
Dear [redacted] :
This message is in regard to your concerns submitted on 2/7/2015 12:00:00 AM against Buddy's Flooring America.  Your complaint was assigned ID [redacted].  We received the business's response to your concerns, and you can find the contents of the message below or attached.
To assist us in bringing this matter to a close, we would like to know your view on the matter. 
     * Has the company addressed the issues of this dispute? 
     * If not, why? 
     * Has the company met the agreement they outlined in their response?
Please submit your thoughts via online system, fax or mail within 7 days. 
The text of your complaint may be publicly posted on Revdex.com's web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information when you tell us about your problem or in your desired outcome. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may edit your complaint to protect privacy rights and to remove inappropriate language.
Your complaint will be made part of the company's Revdex.com Business Review.  If we don't hear from you, your complaint will be reflected as "resolved."  Should you have any questions or further concerns, please do not hesitate to contact us.  We would be glad to assist you. 
Regards,
[redacted]  Marketplace Resource Consultant [redacted] 
[redacted]
MESSAGE FROM BUSINESS:
Dear [redacted];
The money has been refunded.
Thanks
[redacted]
Buddy's Flooring America

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