From: Buddy Ballard [mailto:[email protected]] Sent: Tuesday, August 30, 2016 1:09 PMTo: [email protected]: Complaint ID 11683394I had neglected to attach all of the correspondences, our estimates and invoices, as well as the copy of our signed contract with Ms. [redacted] regarding her bathroom and utility room remodel. If you will notate in your records that there was no mention of installation of a venting fan in either the bathroom or utility room and the original measurements were for a corner pre-fabricated shower and standard tub. This customer changed it to a jacuzzi tub and custom shower. I also want to add that approximately $1,000 had already been taken off of the original invoices in addition to all of our fees waived. We are a very up front kind of business and do not hide our fees from our customers. This customer has now threatened legal action against our company, just another threat in a long line of threats from this customer.Best Regards,Erica A. B[redacted]Buddy's Home Improvements, LLC###-###-####
September 2,2016Greetings,I am providing documentation for complaint ID #[redacted] against Buddy's Home ImprovementsLLC.I would like to answer one of the statements made by the company owner that really bothersme. He stated I quit a well paying job to watch over the project. I did quit my job, not that it isany of his business why I did so, but it was to take on 2 of my grandchildren. I am absolutelyappalled at his statement that I was as drunk as a fish and find it highly offensive.The second statement that bothers me is he states I refused to make a plan. As you can see onthe first page of emails, I told them I need a detailed plan worked out, I not only asked for thisin writing, I asked several times in person and did not get it, my fault for letting the job proceed.Their response about what my husband([redacted]) says about not wanting to do the job properly isincredulous, we put a lot of money into this project and wanted it done properly. My husbandrefused to let them return to our home due to this statement, he does not like being lied on.When I spoke with the project manager in the beginning, I was to purchase all materials neededon my [redacted] card, and one day he goes and purchases over $1,000.00 for the project and hasthem delivered without an okay from me, and then I get a bill. This was not part of ouragreement, but I paid the bill and let it go. I tried very hard to be pleasant.The owners statement that it has been an issue getting payment is also false, I have providedproof of payment in a timely manner.I have included everything that I can except my text messages which I have not been able toprint, but can send as an attachment to an email. I hope this is helpful!.After recieving the complaint from the Revdex.com, the company's project manager called me and toldme they realized where the sewer gasses were coming from, the person installing the tub failedto put traps in the bathtub drains. They offered to come and install a trap, this is completelyunacceptable, the person they offered is the same person who failed to do the job properly thefirst time, and is not a plumber. Their employee has completely messed up almost everythinghe did. I have contacted a local plumber and they are coming to inspect the plumbing and toinstall a trap.Arbitration is on the table for me however, I do not believe he is willing to settle. I have putalmost $17,000 into this project and as you can see by the pictures, it is a disaster. I will neverbe able to fully enjoy my bathroom, I am upset everytime I step foot in it.I paid for this job in full so they could not come back on me with outrageous administrative feesand interest rates.I hope I have provided the proper documentation. This business owner has lied to the Revdex.com inevery statement he has made. I cannot overstate my concerns he will do this to another homeowner.Thank you,
From: Buddy Ballard [mailto:[email protected]] Sent: Tuesday, August 30, 2016 1:09 PMTo: [email protected]: Complaint ID 11683394I had neglected to attach all of the correspondences, our estimates and invoices, as well as the copy of our signed contract with Ms. [redacted] regarding her bathroom and utility room remodel. If you will notate in your records that there was no mention of installation of a venting fan in either the bathroom or utility room and the original measurements were for a corner pre-fabricated shower and standard tub. This customer changed it to a jacuzzi tub and custom shower. I also want to add that approximately $1,000 had already been taken off of the original invoices in addition to all of our fees waived. We are a very up front kind of business and do not hide our fees from our customers. This customer has now threatened legal action against our company, just another threat in a long line of threats from this customer.Best Regards,Erica A. B[redacted]Buddy's Home Improvements, LLC###-###-####
September 2,2016Greetings,I am providing documentation for complaint ID #[redacted] against Buddy's Home ImprovementsLLC.I would like to answer one of the statements made by the company owner that really bothersme. He stated I quit a well paying job to watch over the project. I did quit my job, not that it isany of his business why I did so, but it was to take on 2 of my grandchildren. I am absolutelyappalled at his statement that I was as drunk as a fish and find it highly offensive.The second statement that bothers me is he states I refused to make a plan. As you can see onthe first page of emails, I told them I need a detailed plan worked out, I not only asked for thisin writing, I asked several times in person and did not get it, my fault for letting the job proceed.Their response about what my husband([redacted]) says about not wanting to do the job properly isincredulous, we put a lot of money into this project and wanted it done properly. My husbandrefused to let them return to our home due to this statement, he does not like being lied on.When I spoke with the project manager in the beginning, I was to purchase all materials neededon my [redacted] card, and one day he goes and purchases over $1,000.00 for the project and hasthem delivered without an okay from me, and then I get a bill. This was not part of ouragreement, but I paid the bill and let it go. I tried very hard to be pleasant.The owners statement that it has been an issue getting payment is also false, I have providedproof of payment in a timely manner.I have included everything that I can except my text messages which I have not been able toprint, but can send as an attachment to an email. I hope this is helpful!.After recieving the complaint from the Revdex.com, the company's project manager called me and toldme they realized where the sewer gasses were coming from, the person installing the tub failedto put traps in the bathtub drains. They offered to come and install a trap, this is completelyunacceptable, the person they offered is the same person who failed to do the job properly thefirst time, and is not a plumber. Their employee has completely messed up almost everythinghe did. I have contacted a local plumber and they are coming to inspect the plumbing and toinstall a trap.Arbitration is on the table for me however, I do not believe he is willing to settle. I have putalmost $17,000 into this project and as you can see by the pictures, it is a disaster. I will neverbe able to fully enjoy my bathroom, I am upset everytime I step foot in it.I paid for this job in full so they could not come back on me with outrageous administrative feesand interest rates.I hope I have provided the proper documentation. This business owner has lied to the Revdex.com inevery statement he has made. I cannot overstate my concerns he will do this to another homeowner.Thank you,