Buddy's

I do sincerely apologize for the pricing error made on [redacted], this was a obvious error since the vehicle was priced $10,000 lower than other comparable vehicles in the market. It is never our intention to deceive or create unrest with our current or potential customers. However, we are human...

and do sometimes make mistakes. I am more disappointed that [redacted] was unaware of this mistake and did not inform the [redacted]'s before they arrived at the dealership. I do apologize again for any inconvenience that we caused the [redacted]'s.

This is a very unfortunate situation and [redacted] GMC has invested over $3000 of dealership funds to try and assist the [redacted]'s. There was also an offer to refund the [redacted]'s an additional $1500 on top of the over $3000 we had already invested. The [redacted]'s agreed to this but have failed to...

respond to any communication since that agreement was made. I even offered to help them sell the vehicle, but they declined that offer. Unfortunately, when you have a 10 yr old vehicle with in excess of 155k miles things will break and you never know what you are going to find inside an engine that old until you tear it down and start replacing parts. [redacted] GMC has made countless attempts to help the [redacted]'s but nothing ever seems to be enough. I feel we have made every attempt to resolve this unfortunate situation and decline this request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] [redacted]

Complaint has been resolved for the customer.

Complaint: [redacted]
I am rejecting this response because: I have had my car serviced by Nyle Maxwell GMC for all but one oil change.  If the check engine light came on I went to them as soon as I could get an appointment.  I never left the dealer with the check engine light on except the last time.  The quick response to the light should not have cased any damage to the converter.I went to a family reunion in Colorado on July 15, 2017.  I could not take my car but had to rent a car because Nyle Maxwell was doing repairs (charged for a new fuel pump, and timing belt).  I think Nyle Maxwell needs to look at the service date (August 5, 2017).  I was charged extra for the O2 sensor because they stated it was not covered under the extended warranty.  The code for the catalytic converter was not on the list to repairs at that time the car was placed for service.  The manuel states to disconnect the battery while doing the repairs.  The code usually takes about 100 miles to reset.  This is about the miles it took for the light to come on.  If the code could have come on I think it would have been showing to replace the converter before I picked up the car.I was told that the fuel pump was leaking fuel into the crankcase.  The crankcase is different than the exhaust system.  The fuel will mix with oil thinning it down.  This could catch fire, explode, or running the car long enough may extremely hurt the engine.  There hardly any way for the fuel to get to the exhaust system going through the crankcase.  If any did it would not be enough to hurt the converter the time it was taken in for the repair.  Remember the code for the converter was not on.  However, if the oil was leaking into the fuel system then we are talking a different situation.  However, since the fuel system is high pressured and the oil system is not then this is impossible.I took my Tahoe into Nyle Maxwell to have the speedometer replaced with another one I got at a salvage yard.  The cost of repair was reasonable.  When I got the Tahoe back I was concerned about some of the gauges not working.  It seemed that the yard gave me a faulty gauge.  Looking at the speedometer I noticed that they did not screw the speedometer into the place where it was placed.  It was just floating.  Before I left Nyle Maxwell I had them screw the speedometer into place.I had an accident with my car and placed it with Nyle Maxwell Dodge.  They were to do an alinement on the car before I picked it up.  When I place the car in for the next oil change (less than 3,000 miles I was told that the car needed an alinement I tried to talk with the service manager multiple times but was told that he could only do the repairs and charge me.I have parked my car and I am driving my Tahoe at this time.  I have not had the converter changed yet.  But I have gotten bids on completing the job.  I will be willing to talk with the dealer to see if we can come to some kind of agreement.  I have priced the converter at another dealership and it runs about 650.00.  The estimate for service to remove and install is around 250.00.  They can contact me at [redacted].
Regards,
[redacted] [redacted]

Instead of rebutting Mr. [redacted]'s response which would serve no purpose, Nyle Maxwell GMC is willing to install the catalytic converter for no labor charge if he agrees to purchase a new GM catalytic convertor. I am willing to sell him the part for $600. The labor time to install this part is 2.8 hours at $130/hr. If Mr. [redacted] would like to move forward please contact [redacted] in our scheduling department to find a time that is convenient. I will also provide him with transportation while the service is being performed.

I am very sorry that Ms. [redacted] is unhappy with her purchase experience. Unfortunately, as explained previously to Ms. [redacted] the purchase price of the vehicle increased when the option to select the incentivized rate instead of customer cash was accepted by Ms. [redacted] because it allowed them...

to have a lower monthly payment. There was a mistake when signing the loan papers after this change was made and the $750 bonus cash was omitted. When we tried to correct this and once again explain this to Ms. [redacted] she chose not to review the new loan papers to see that this would actually reduce the purchase price and lower the monthly payment,  citing that the dealership would somehow benefit from deducting the bonus cash from her purchase price. The incentivized interest rate was much lower than the rate that they actually qualified for, which produced a much lower monthly payment even after foregoing the customer cash.General Motors gives you the option to take the customer cash or an incentivized interest rate, but not both.One another note, Ms. [redacted]'s $2200 down payment check was returned NSF and she has yet to take care of this.