Budget Blinds Inc.

My name is [redacted] Owner/Operator of Budget Blinds of Vancouver WA. I am writing to you in response to a costumer complaint. ID#[redacted] lodged by [redacted] on June 9th.  The issue of repair (simple adjustment) was resolved in full at no cost on Friday, June 10th, four days prior to...

receiving your complaint. In follow-up, I spoke personally with both [redacted] and [redacted] regarding their repair issue to ensure that the concern was corrected, and to explain our warranty process. I reminded them that I waived our standard $65.00 fee since the concern was brought to our attention just a couple weeks past the 90 day free period.
Frankly, I believe that [redacted] jumped the gun on lodging a public complaint with the Revdex.com when the concern was addressed promptly and without cost to the customer within 24 hours. In fact, the complaint was filed with your office while my employee [redacted] was scheduling an installer to diagnose and make subsequent adjustments to solve the issue. Further, [redacted] or his wife [redacted] never asked to speak with the owner (myself), or even with a manager to hear their concern. To that end, I am requesting that this complaint be voided.
Warm Regards, 
[redacted], President