Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While Sun Devil did make the offer to come out and fix the unit at a discounted price they were unable to for two days and had hung up on me repeatedly and the manager [redacted] stated for us to "loose their number" once it was doneThis is not the kind of place I trust with doing repairs on my house Also Since we filed this complaint we had [redacted] come out the following day to fix the ACAt that point they determined that a new capacitor was needed however that was not what not allowing the unit to turn onThey determined the previous technician had actually fried our breaker(He did state he couldn't tell if it was intentional or not) [redacted] replaced both the capacitor and the fried breaker within mins and charged us only $( over 50% less than quoted by Sun Devil for replacing just the capacitor) Although I feel as if Sun Devil should be responsible for the additional cost to repair the breaker as well as the cost of putting us in a hotel for the nightMost importantly I want other consumers to know this is how they operate and to not do business with them
We had [redacted] scheduled for July 10th between 10-amOur technician did arrive late, however our office did contact [redacted] to let her know that our technician was running late and gave her the option to reschedulePer our technicians notes (see attached invoice ***), Our technician arrived for the tuand upon inspection, the compressor was pulling high amps due to a bad 80UF run capacitorOur technician quoted a replacement of this run capacitor [redacted] declined repairs and requested that our technician put system back togetherMy technician did return the damaged part to the system and put the system back togetherOur technician warned [redacted] that the system would eventually go out on high pressure and urged [redacted] to authorize the replacementOur technician noted on the invoice in the amount column the exit temperatures at degrees which [redacted] initialed Approximately hours later, the system did exactly what our technician had predictedThe system shut down [redacted] called our technician and demanded that he return to put her AC system "back together the right way"Our technician contacted his dispatcher who then notified our General ManagerThe G.MCalled [redacted] and attempted to reason with her explaining that though the system was functioning at the time our technician arrived, the system would have failed regardless of our visitFurthermore, our G.Malso stated that in an effort to take care of this customers needs, Sun Devil would reduce the repair bill by half [redacted] declined and hung up on our G.Mas it became clear that Sun Devil would not make the repairs for free After being notified of [redacted] ***'s persistent and belligerent text messages to our technician that lasted late into that evening, our G.Mcalled [redacted] the next day and offered to make the recommended repairs for free [redacted] declined Conclusion: We offered a repair recommendation at 50% the quoted amount and [redacted] refusedWe offered to return and replace this run capacitor for free to avoid any complaints, [redacted] refusedWe believe this to be strictly a pricing concern and request that since [redacted] has refused any repairs, this complaint be dismissed Settlement Offer: Sun Devil will return the purchased [redacted] Voucher amount ($39.95) to [redacted] as the tuwas not done due to the system not functioning properly upon arrival and no repairs were authorized and no work was done on [redacted] ***'s AC system
Our Second Response:
Our technician had the unit running and cooling per the initialed exit temperature listed on the uploaded invoice, indicating the unit was not only running (the unit would not work if the breaker was "fried") it was coolingWe, however, admit that only after our office staff, technician, and Manager were cussed at and hung up on repetitively for not fixing the unit for free right away, our manager offered to replace the capacitor for free then requested that after this repair was completed, that she not contact us in the future.
This customer purchased a *** *** Deal for $for a basic tune-upStep one of our basic tuis to diagnose any potential problemsMy technician discovered a bad capacitorMy technician recommended the replacement of this capacitor at a price we need to charge to operate our business (not all companies have the same operating costs)When this customer declined to make the repair, my technician was unable to continue with the tune-upMy technician returned the unit to it's previous condition and requested this customer sign the invoice indicating the exit temperature.
Since our prior response we authorized *** *** to return her the cost of the tusince we were unable to perform the tu(attached)
Per this customers response, *** *** confirmed my technicians diagnosis (a bad capacitor) and completed it for less the cost we estimated
This is a pricing dispute
Revdex.com: Please remove this complaint as it is a pricing complaint as we did not perform any work on this customers air conditionerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While Sun Devil did make the offer to come out and fix the unit at a discounted price they were unable to for two days and had hung up on me repeatedly and the manager [redacted] stated for us to "loose their number" once it was done. This is not the kind of place I trust with doing repairs on my house.
Also Since we filed this complaint we had [redacted] come out the following day to fix the AC. At that point they determined that a new capacitor was needed however that was not what not allowing the unit to turn on. They determined the previous technician had actually fried our breaker. (He did state he couldn't tell if it was intentional or not) [redacted] replaced both the capacitor and the fried breaker within 20 mins and charged us only $150.00 ( over 50% less than quoted by Sun Devil for replacing just the capacitor) Although I feel as if Sun Devil should be responsible for the additional cost to repair the breaker as well as the cost of putting us in a hotel for the night. Most importantly I want other consumers to know this is how they operate and to not do business with them.
We had [redacted] scheduled for July 10th between 10-11 am. Our technician did arrive late, however our office did contact [redacted] to let her know that our technician was running late and gave her the option to reschedule. Per our technicians notes (see attached invoice [redacted]), Our technician...
arrived for the tune-up and upon inspection, the compressor was pulling high amps due to a bad 80UF run capacitor. Our technician quoted a replacement of this run capacitor. [redacted] declined repairs and requested that our technician put system back together. My technician did return the damaged part to the system and put the system back together. Our technician warned [redacted] that the system would eventually go out on high pressure and urged [redacted] to authorize the replacement. Our technician noted on the invoice in the amount column the exit temperatures at 62.5 degrees which [redacted] initialed.
Approximately 3 hours later, the system did exactly what our technician had predicted. The system shut down. [redacted] called our technician and demanded that he return to put her AC system "back together the right way". Our technician contacted his dispatcher who then notified our General Manager. The G.M. Called [redacted] and attempted to reason with her explaining that though the system was functioning at the time our technician arrived, the system would have failed regardless of our visit. Furthermore, our G.M. also stated that in an effort to take care of this customers needs, Sun Devil would reduce the repair bill by half. [redacted] declined and hung up on our G.M. as it became clear that Sun Devil would not make the repairs for free.
After being notified of [redacted]'s persistent and belligerent text messages to our technician that lasted late into that evening, our G.M. called [redacted] the next day and offered to make the recommended repairs for free. [redacted] declined.
Conclusion: We offered a repair recommendation at 50% the quoted amount and [redacted] refused. We offered to return and replace this run capacitor for free to avoid any complaints, [redacted] refused. We believe this to be strictly a pricing concern and request that since [redacted] has refused any repairs, this complaint be dismissed.
Settlement Offer: Sun Devil will return the purchased [redacted] Voucher amount ($39.95) to [redacted] as the tune-up was not done due to the system not functioning properly upon arrival and no repairs were authorized and no work was done on [redacted]'s AC system.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While Sun Devil did make the offer to come out and fix the unit at a discounted price they were unable to for two days and had hung up on me repeatedly and the manager [redacted] stated for us to "loose their number" once it was doneThis is not the kind of place I trust with doing repairs on my house Also Since we filed this complaint we had [redacted] come out the following day to fix the ACAt that point they determined that a new capacitor was needed however that was not what not allowing the unit to turn onThey determined the previous technician had actually fried our breaker(He did state he couldn't tell if it was intentional or not) [redacted] replaced both the capacitor and the fried breaker within mins and charged us only $( over 50% less than quoted by Sun Devil for replacing just the capacitor) Although I feel as if Sun Devil should be responsible for the additional cost to repair the breaker as well as the cost of putting us in a hotel for the nightMost importantly I want other consumers to know this is how they operate and to not do business with them
We had [redacted] scheduled for July 10th between 10-amOur technician did arrive late, however our office did contact [redacted] to let her know that our technician was running late and gave her the option to reschedulePer our technicians notes (see attached invoice ***), Our technician arrived for the tuand upon inspection, the compressor was pulling high amps due to a bad 80UF run capacitorOur technician quoted a replacement of this run capacitor [redacted] declined repairs and requested that our technician put system back togetherMy technician did return the damaged part to the system and put the system back togetherOur technician warned [redacted] that the system would eventually go out on high pressure and urged [redacted] to authorize the replacementOur technician noted on the invoice in the amount column the exit temperatures at degrees which [redacted] initialed Approximately hours later, the system did exactly what our technician had predictedThe system shut down [redacted] called our technician and demanded that he return to put her AC system "back together the right way"Our technician contacted his dispatcher who then notified our General ManagerThe G.MCalled [redacted] and attempted to reason with her explaining that though the system was functioning at the time our technician arrived, the system would have failed regardless of our visitFurthermore, our G.Malso stated that in an effort to take care of this customers needs, Sun Devil would reduce the repair bill by half [redacted] declined and hung up on our G.Mas it became clear that Sun Devil would not make the repairs for free After being notified of [redacted] ***'s persistent and belligerent text messages to our technician that lasted late into that evening, our G.Mcalled [redacted] the next day and offered to make the recommended repairs for free [redacted] declined Conclusion: We offered a repair recommendation at 50% the quoted amount and [redacted] refusedWe offered to return and replace this run capacitor for free to avoid any complaints, [redacted] refusedWe believe this to be strictly a pricing concern and request that since [redacted] has refused any repairs, this complaint be dismissed Settlement Offer: Sun Devil will return the purchased [redacted] Voucher amount ($39.95) to [redacted] as the tuwas not done due to the system not functioning properly upon arrival and no repairs were authorized and no work was done on [redacted] ***'s AC system
Our Second Response:
Our technician had the unit running and cooling per the initialed exit temperature listed on the uploaded invoice, indicating the unit was not only running (the unit would not work if the breaker was "fried") it was coolingWe, however, admit that only after our office staff, technician, and Manager were cussed at and hung up on repetitively for not fixing the unit for free right away, our manager offered to replace the capacitor for free then requested that after this repair was completed, that she not contact us in the future.
This customer purchased a *** *** Deal for $for a basic tune-upStep one of our basic tuis to diagnose any potential problemsMy technician discovered a bad capacitorMy technician recommended the replacement of this capacitor at a price we need to charge to operate our business (not all companies have the same operating costs)When this customer declined to make the repair, my technician was unable to continue with the tune-upMy technician returned the unit to it's previous condition and requested this customer sign the invoice indicating the exit temperature.
Since our prior response we authorized *** *** to return her the cost of the tusince we were unable to perform the tu(attached)
Per this customers response, *** *** confirmed my technicians diagnosis (a bad capacitor) and completed it for less the cost we estimated
This is a pricing dispute
Revdex.com: Please remove this complaint as it is a pricing complaint as we did not perform any work on this customers air conditionerThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
While Sun Devil did make the offer to come out and fix the unit at a discounted price they were unable to for two days and had hung up on me repeatedly and the manager [redacted] stated for us to "loose their number" once it was done. This is not the kind of place I trust with doing repairs on my house.
Also Since we filed this complaint we had [redacted] come out the following day to fix the AC. At that point they determined that a new capacitor was needed however that was not what not allowing the unit to turn on. They determined the previous technician had actually fried our breaker. (He did state he couldn't tell if it was intentional or not) [redacted] replaced both the capacitor and the fried breaker within 20 mins and charged us only $150.00 ( over 50% less than quoted by Sun Devil for replacing just the capacitor) Although I feel as if Sun Devil should be responsible for the additional cost to repair the breaker as well as the cost of putting us in a hotel for the night. Most importantly I want other consumers to know this is how they operate and to not do business with them.
We had [redacted] scheduled for July 10th between 10-11 am. Our technician did arrive late, however our office did contact [redacted] to let her know that our technician was running late and gave her the option to reschedule. Per our technicians notes (see attached invoice [redacted]), Our technician...
arrived for the tune-up and upon inspection, the compressor was pulling high amps due to a bad 80UF run capacitor. Our technician quoted a replacement of this run capacitor. [redacted] declined repairs and requested that our technician put system back together. My technician did return the damaged part to the system and put the system back together. Our technician warned [redacted] that the system would eventually go out on high pressure and urged [redacted] to authorize the replacement. Our technician noted on the invoice in the amount column the exit temperatures at 62.5 degrees which [redacted] initialed.
Approximately 3 hours later, the system did exactly what our technician had predicted. The system shut down. [redacted] called our technician and demanded that he return to put her AC system "back together the right way". Our technician contacted his dispatcher who then notified our General Manager. The G.M. Called [redacted] and attempted to reason with her explaining that though the system was functioning at the time our technician arrived, the system would have failed regardless of our visit. Furthermore, our G.M. also stated that in an effort to take care of this customers needs, Sun Devil would reduce the repair bill by half. [redacted] declined and hung up on our G.M. as it became clear that Sun Devil would not make the repairs for free.
After being notified of [redacted]'s persistent and belligerent text messages to our technician that lasted late into that evening, our G.M. called [redacted] the next day and offered to make the recommended repairs for free. [redacted] declined.
Conclusion: We offered a repair recommendation at 50% the quoted amount and [redacted] refused. We offered to return and replace this run capacitor for free to avoid any complaints, [redacted] refused. We believe this to be strictly a pricing concern and request that since [redacted] has refused any repairs, this complaint be dismissed.
Settlement Offer: Sun Devil will return the purchased [redacted] Voucher amount ($39.95) to [redacted] as the tune-up was not done due to the system not functioning properly upon arrival and no repairs were authorized and no work was done on [redacted]'s AC system.