Budget Blinds of Yuba City

[redacted] Per our conversation regarding the above ID # earlier today: Our sales rep, [redacted] , completed an order for [redacted] on April 28, We proceeded with the order of window coverings and installed them on May 31, Notes on the order from our sales rep were somewhat confusing to the installers and they began installing one of the blinds on the door (French doors) as opposed to on the wall above When [redacted] got home they had already installed one blind on the door and she stopped them, telling them they were not supposed to be installed there - but to go ahead and do the other door since they had already installed one of them The installation of all blinds was completed and paid for in fullA few days later, approximately the 8th of June, [redacted] called and let me know that the doors were not fully operational with the window coverings on them (they were hitting the door jam at the headrail)We discussed either moving the blinds up or just refunding the full amount of the blinds [redacted] requested that we take the blinds down and just refund those two coverings On June 13th our installer, [redacted] went and took the blinds down and gave [redacted] a check for $ At this time, to our knowledge, everything was complete and alrightOn June or [redacted] called and spoke with me regarding the doors and the holes that ***g Construction said could not be repaired I informed [redacted] that I would call our insurance and call her the first of the next week (20th/21st) I proceeded to call our insurance and then called [redacted] on the 21st to let her know they have a claim started and would be calling her - she informed me they had called her already that day and she was working with the agent to get the doors repaired/replaced I informed her to let me know if there were any problems or if she needed anything to let me know I have been on vacation but came back to receiving your letter with a complaint from *** I was surprised to get said letter since [redacted] and I have had great communication and she has been great to work with I have tried to call [redacted] and left two messages between yesterday and today but have not gotten a call back as of yet I am sure this is something that probably crossed between our insurance calling her and her sending the complaintWe have been in business for years now and have never had a Revdex.com complaint We take great pride in our customers' satisfaction and will do everything in our power to make sure [redacted] is taken care ofA copy from our insurance with their claim number regarding this matter is attached Please feel free to call with any questions or concerns Thanks so much, [redacted] ***BBYC [redacted] -----------------------------The information contained in this e-mail message is confidential and may be protected from disclosurePlease be aware that any other use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanctionIf you have received this e-mail message in error, please reply to the sender and delete it from your computer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to meIt was solved satisfactory to meThey were very fair in resolving the issue

*** Per our conversation regarding the above ID # earlier today: Our sales rep, ***, completed an order for *** *** on April 28, 2016. We proceeded with the order of window coverings and installed them on May 31, 2016. Notes on the order from our sales rep were
somewhat confusing to the installers and they began installing one of the blinds on the door (French doors) as opposed to on the wall above. When *** got home they had already installed one blind on the door and she stopped them, telling them they were not supposed to be installed there - but to go ahead and do the other door since they had already installed one of them. The installation of all blinds was completed and paid for in full. A few days later, approximately the 8th of June, *** called and let me know that the doors were not fully operational with the window coverings on them (they were hitting the door jam at the headrail)We discussed either moving the blinds up or just refunding the full amount of the blinds. *** requested that we take the blinds down and just refund those two coverings. On June 13th our installer, *** went and took the blinds down and gave *** a check for $460.00. At this time, to our knowledge, everything was complete and alright. On June or *** called and spoke with me regarding the doors and the holes that ***g Construction said could not be repaired. I informed *** that I would call our insurance and call her the first of the next week (20th/21st). I proceeded to call our insurance and then called *** on the 21st to let her know they have a claim started and would be calling her - she informed me they had called her already that day and she was working with the agent to get the doors repaired/replaced I informed her to let me know if there were any problems or if she needed anything to let me know. I have been on vacation but came back to receiving your letter with a complaint from ***. I was surprised to get said letter since *** and I have had great communication and she has been great to work with. I have tried to call *** and left two messages between yesterday and today but have not gotten a call back as of yet. I am sure this is something that probably crossed between our insurance calling her and her sending the complaint. We have been in business for years now and have never had a Revdex.com complaint. We take great pride in our customers' satisfaction and will do everything in our power to make sure *** is taken care of. A copy from our insurance with their claim number regarding this matter is attached. Please feel free to call with any questions or concerns. Thanks so much, *** ***BBYC***-----------------------------The information contained in this e-mail message is confidential and may be protected from disclosurePlease be aware that any other use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanctionIf you have received this e-mail message in error, please reply to the sender and delete it from your computer.

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***
Per our conversation regarding the above ID # earlier today:
Our sales rep, ***, completed an order for *** *** on April 28, 2016. We proceeded with the order of window coverings and installed them on May 31, 2016. Notes on the order from our sales rep were somewhat confusing to the installers and they began installing one of the blinds on the door (French doors) as opposed to on the wall above. When *** got home they had already installed one blind on the door and she stopped them, telling them they were not supposed to be installed there - but to go ahead and do the other door since they had already installed one of them. The installation of all blinds was completed and paid for in full
A few days later, approximately the 8th of June, *** called and let me know that the doors were not fully operational with the window coverings on them (they were hitting the door jam at the headrail)We discussed either moving the blinds up or just refunding the full amount of the blinds. *** requested that we take the blinds down and just refund those two coverings. On June 13th our installer, *** went and took the blinds down and gave *** a check for $460.00. At this time, to our knowledge, everything was complete and alright
On June or *** called and spoke with me regarding the doors and the holes that ***g Construction said could not be repaired. I informed *** that I would call our insurance and call her the first of the next week (20th/21st). I proceeded to call our insurance and then called *** on the 21st to let her know they have a claim started and would be calling her - she informed me they had called her already that day and she was working with the agent to get the doors repaired/replaced I informed her to let me know if there were any problems or if she needed anything to let me know.
I have been on vacation but came back to receiving your letter with a complaint from ***. I was surprised to get said letter since *** and I have had great communication and she has been great to work with. I have tried to call *** and left two messages between yesterday and today but have not gotten a call back as of yet. I am sure this is something that probably crossed between our insurance calling her and her sending the complaint
We have been in business for years now and have never had a Revdex.com complaint. We take great pride in our customers' satisfaction and will do everything in our power to make sure *** is taken care of
A copy from our insurance with their claim number regarding this matter is attached. Please feel free to call with any questions or concerns.
Thanks so much,
*** ***
BBYC
***
-----------------------------The information contained in this e-mail message is confidential and may be protected from disclosurePlease be aware that any other use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanctionIf you have received this e-mail message in error, please reply to the sender and delete it from your computer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
It was solved satisfactory to meThey were very fair in resolving the issue.

[redacted] Per our conversation regarding the above ID # earlier today: Our sales rep, [redacted], completed an order for [redacted] on April 28, 2016.  We proceeded with the order of 6 window coverings and installed them on May 31, 2016.  Notes on the order from our sales rep were...

somewhat confusing to the installers and they began installing one of the blinds on the door (French doors) as opposed to on the wall above.  When [redacted] got home they had already installed one blind on the door and she stopped them, telling them they were not supposed to be installed there - but to go ahead and do the other door since they had already installed one of them.  The installation of all blinds was completed and paid for in full. A few days later, approximately the 8th of June, [redacted] called and let me know that the doors were not fully operational with the window coverings on them (they were hitting the door jam at the headrail). We discussed either moving the blinds up or just refunding the full amount of the blinds.  [redacted] requested that we take the blinds down and just refund those two coverings.  On June 13th our installer, [redacted] went and took the blinds down and gave [redacted] a check for $460.00.  At this time, to our knowledge, everything was complete and alright. On June 16 or 17 [redacted] called and spoke with me regarding the doors and the holes that [redacted]g Construction said could not be repaired.  I informed [redacted] that I would call our insurance and call her the first of the next week (20th/21st).  I proceeded to call our insurance and then called [redacted] on the 21st to let her know they have a claim started and would be calling her - she informed me they had called her already that day and she was working with the agent to get the doors repaired/replaced.  I informed her to let me know if there were any problems or if she needed anything to let me know.  I have been on vacation but came back to receiving your letter with a complaint from [redacted].  I was surprised to get said letter since [redacted] and I have had great communication and she has been great to work with.  I have tried to call [redacted] and left two messages between yesterday and today but have not gotten a call back as of yet.  I am sure this is something that probably crossed between our insurance calling her and her sending the complaint. We have been in business for 13 years now and have never had a Revdex.com complaint.  We take great pride in our customers' satisfaction and will do everything in our power to make sure [redacted] is taken care of. A copy from our insurance with their claim number regarding this matter is attached.  Please feel free to call with any questions or concerns.  Thanks so much, [redacted]BBYC[redacted]-----------------------------The information contained in this e-mail message is confidential and may be protected from disclosure. Please be aware that any other use, printing, copying, disclosure or dissemination of this communication may be subject to legal restriction or sanction. If you have received this e-mail message in error, please reply to the sender and delete it from your computer.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
It was solved satisfactory to me. They were very fair in resolving the issue.