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Budget Car Mart

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Budget Car Mart Reviews (1)

Initial Business Response /* (1000, 5, 2016/04/04) */
Mr. [redacted], Consultant
[redacted]
March 30, 2016
RE: Case#[redacted] (Ref#[redacted])
Mr. [redacted],
We are in receipt of Ms. [redacted]'s complaint....

Ms. [redacted] traded in a 2013 Subaru Impreza valued at $12,600 and purchased a 1998 Honda Accord from Budget Car Mart on March 23, 2016.
Ms. [redacted] was aware she was purchasing the vehicle "As-Is" with no warranty or representations of any kind. She signed multiple documents indicating she agreed to purchase the vehicle "As-Is". Supporting documents are attached. She was also verbally told by salesperson Craig Newcombe that the vehicle was being sold "As-Is". Lastly, Ms. [redacted] was advised that she could bring the vehicle to a mechanic to inspect it prior to purchase should she wish to do so.
Selling inexpensive vehicles "As-Is" without guarantees of any kind is the whole thrust of our business plan. As a business we could not have made our "As-Is" policy any more clear; every vehicle on our lot is sold "As-Is" with no warranties of any kind.
All vehicles on this lot are sold "As-Is" with no warranty or representations of any kind. We certainly do our best to present quality used vehicles on our lot, but it is impossible to make guarantees of any kind for vehicles of this age without charging a premium.
We do sympathize with Ms. [redacted]'s situation. As a goodwill gesture we would like to offer her up to $200 towards the cost of the brake repair. She may send me a copy of the repair invoice and a receipt and I will issue a check directly to her.
If there are any further questions, please contact me at [redacted].
Sincerely,
Jeff M[redacted]
General Manager
Budget Car Mart

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