Budget Car Sales

Mr [redacted] purchased a Camry on 5/29/and financed the vehicle with Kinetic Credit UnionOur records show that Mr [redacted] requested a warranty cancellation on 7/28/ Mr [redacted] was notified at that time that this process could take up to daysWe normally process cancellations monthly, the last week of the monthAt the time the warranty cancellation was processed on 8/26/16, we had no written confirmation that the account with Kinetic Credit Union was paid in full, so the refund amount of $was remitted via US mail to Kinetic Credit Union On 9/1/we received a phone call from an attorney at Ft Benning stating he was with Mr [redacted] and wanted to know the status of his warranty cancellation On that same day we received the check we had mailed to Kinetic Credit Union back from them stating his account was paid in full We explained that to Mr [redacted] and the gentleman on the phone and stated that we would void that check and re-cut a check payable to Mr [redacted] and he could pick up on 9/2/or we would mail it to himMr [redacted] stated he would pick up on 9/2/ This process was completed and Mr [redacted] has received his full refund on his warranty cancellation

All of Budget Car Sales' vehicles go through a inspection to ensure the best customer service and reliability for our clients We have a large number of financial institutions that we deal with on a daily basis and are always willing to give us some sort of an approval I apologize if this client didn't like the conditions that the lender offered he/she We are always willing to help and will continue to do so

Re: # [redacted] Dear Ms***: PURPOSE: The purpose for this correspondence is to: Respond to the customer rebuttal from [redacted] received in this office on or about December RESPONSE: Some of what Ms [redacted] rebutted is correctWe did attempt to reach an amicable agreement as a matter of “customer goodwill.” That included offering either to refund the first payment amount of $or provide assistance with the overdraft feesWe asked that if Ms [redacted] decided she needed assistance with the overdraft fees that she allow us to review the charges to determine how much, if any, we would pay as a matter of “customer goodwill.” In fact we offered several possible solutions, including sending a driver to her home as an expression of “customer goodwill.” We offered to review all the documents executed by the buyers at the time of sale and the due dates which continue to be a matter Ms [redacted] disputes, but are readily available for examination What Ms [redacted] did not include in her rebuttal is the fact that she declined to accept any of the proposed goodwill resolutions offeredShe left saying none of our offerings were acceptableYou will note that in our original response to the Revdex.com, we stated the following: If Ms [redacted] will contact the writer, I will listen to her concerns and determine if there is any action we can take as a matter of customer goodwill to demonstrate her value to us as a customer SUMMARY; We have never declined to offer to consider a “customer goodwill” action to assist Ms [redacted] including our initial response to the Revdex.comMs [redacted] has rejected and/or not responded to this offerSometimes it appears no matter how sincerely we attempt to resolve an issue the customer is not open to consider our attempts at resolution GOODWILL OFFER As a matter of customer goodwill we are extending this offer until December 12, We will pay up to $of the overdraft fees, if Ms [redacted] will provide us with documentation from her bank of the chargesIf she does not wish to return to the dealership, she can forward the overdraft documentation by fax or email Once again we thank the Revdex.com for offering us the opportunity to act as an intermediary and assist us in communicating our position Sincerely, [redacted] General Manager

To Whom it May Concern,
Budget Car Sales has stood beside Ms *** through any problem that has occurred with her vehicle. She has not had to pay for one single repair to the vehicleHas been provided with a loaner vehicle anytime her vehicle was placed in the shop so as not to
inconvience her. Budget Car Sales is paying the VW dealership to repair her vehicle. Ms*** is notified of updates on repairs as soon as Budget Car Sales is notified by VWI agree that it has been lenghthy times in between updates due to the time that its taking VW to do repairs. We will continue to stand beside Ms*** through the process and make sure she is takin car of.
*** ***
General Manager
Budget Car Sales

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and will allow them another opportunity to provide the promised second key for my vehicle. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
While I still find fault in some of the inconsistencies in the general manager's replies, I feel it is in my best interest to go on and accept his offer to pay $of the over $dollars in overdraft fees I have incurredMy banker has faxed the amount of fees incurred to the number I was givenI was told that they have not received themMy banker said she does not want to keep faxing my personal information outPlease ask them if they wish me to hand deliver the information before he can mail me the check? I would appreciate it if we could handle this as quickly as possible so that I don't incur any more charges
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

From: *** ***
"">@hotmail.com>Date: Wed, Sep 30, at 12:PMSubject: Revdex.com Case # - Juan PalaciosTo: "[email protected]" I have spoken with the customer and set an appointment for Tues 10-6-2015 to get another key and to touch up his bumper as requested. The customer agreed to the resolution. Thanks,*** ***General ManagerBudget Car Sales

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:
When I realized that I had been lied to and the check had been sent through my account, my daughter and I drove to Columbus to the dealership to try to work something outWe were td that the salesperson did NOT tell us that, in essence, saying that we were both liars! I asked for the owners contact information, they refused to give it to me, the General Manager offered to pay my daughters first payment, which she had already paid even though they said she had days to pay it as wellWe had already gotten a payment booklet, saying it was due on November 18! The Feneral manager dissidents he would send a driver to our house the next day with a check and to pick up a copy of all the overdraft fees, about $worth or more, that they had caused by sending this check throughNo driver ever came, no check, and no one ever called us!!! My daughter called to see what happened, they started to give her the run around and lying some more!! I thought this was a reputable dealership!!! However, a they have done is treat is badly, cause me financial hardship, call us liars, and lie to usI feel they cannot be trustedThe salesperson lord to us and then stood in our faces and told us she didn't say any of what she saidI was in a hurry to go pick my grandchildren up from school and didn't read well before signing some of the papersFoolish me!!! I thought they could be trusted to do as they said!!!
Regards,*** ***

At Budget Car Sales we try to be as thorough as possible.  I apologize about any miscommunications that may have taken place.  Please find time in your busy schedule to stop by the dealership and I will be glad to help you.  Thanks again for your time.
 
[redacted]...

[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below
In the response from Budget Auto the manager stated that I had focused on the Durango but I had driven into their dealership my Porsche which upon my arrival, I made perfectly clear that vehicle would be the deciding factor on whether or not I made the deal. My priority was the Porsche, not the Durango. He also failed to mention in his advertisement and to my face when I met with him, that their deal to honor Kelly blue book only applied to one vehicle. He stated that they used the Black Book as his excuse; another lie.
So as you can see, they are changing their story in order to cover their mistake. They lied to me and now they are lying to the Revdex.com. my demands were not unreasonable as I was able to get a fair price from The [redacted] 
To sum this matter up, I am more than displeased with their dishonesty and  their typical used car dealership mentality. 
Regards,[redacted]

Re: # [redacted] – [redacted]
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Dear Ms. [redacted]:
 
PURPOSE:
The purpose for this correspondence is to:
Respond to the customer issue from [redacted] received in this office on or about 21 November 2014
2.      Report the results of our internal investigation and
3.     Offer our sincere apologies for any failure to meet or exceed the expectations of a valued customer.
 
ACTION(S)
Whenever we receive a customer issue from the Revdex.com (Revdex.com) we make a sincere effort to investigate it with the greatest degree of thoroughness. To that end we assembled a management review committee consisting of the writer (General Manager) the Finance and Insurance Manager and the Salesperson. We appreciate the opportunity to respond to Ms. [redacted] through your office as our attempts to communicate with her on this issue have not been successful.
 
RESULTS:
Ms. [redacted] and her daughter did enter into an agreement to purchase a vehicle from our Company and as a part of that agreement, and as an accommodation to the customer, we agreed to accept a “hold” check for $2,000 and place $500.00 on her credit card. The purpose was to allow Ms. [redacted] and her daughter the opportunity to gather the funds and return with cash to redeem the check.
As part of this agreement Ms. [redacted] signed a document from the hold check guarantee company stating, if the check was not redeemed within 30 days, it would be forwarded to her bank for payment. We have a copy of this document in our files with Ms. [redacted]’s signature executing the same. It is our understanding that Ms. [redacted] was expecting her daughter to provide us with the funds to redeem the check. However, this did not occur.
The total down payment on the vehicle was only $2,000. Once the hold check, for $2,000 cleared we issued a $500.00 credit on her credit card.
As to Ms. [redacted]’s comments about the check being held for 45 days, the document she executed clearly stated the check could only be held for 30 days. She was told the first payment on the vehicle loan was not due for 45 days.
SUMMARY;
We apologize for any failure on our part to ensure Ms. [redacted]’s satisfaction. We attempted to communicate this with her during her recent visit, but were not successful. If Ms. [redacted] will contact the writer, I will listen to her concerns and determine if there is any action we can take as a matter of customer goodwill to demonstrate her value to us as a customer.
 
Once again we thank the Revdex.com for offering us the opportunity to act as an intermediary and assist us in communicating our position.
 
 
Sincerely,
[redacted]
General Manager

Re: # [redacted]
 
Dear Ms. [redacted]:
 
PURPOSE:
The purpose for this correspondence is to:
Respond to the customer rebuttal from [redacted] received in this office on or about 2 December 2014.     
 
RESPONSE:
Some of what Ms. [redacted] rebutted is correct. We did attempt to reach an amicable agreement as a matter of “customer goodwill.” That included offering either to refund the first payment amount of $338.28 or provide assistance with the overdraft fees. We asked that if Ms. [redacted] decided she needed assistance with the overdraft fees that she allow us to review the charges to determine how much, if any, we would pay as a matter of “customer goodwill.” In fact we offered several possible solutions, including sending a driver to her home as an expression of “customer goodwill.” We offered to review all the documents executed by the buyers at the time of sale and the due dates which continue to be a matter Ms. [redacted] disputes, but are readily available for examination.
 
What Ms. [redacted] did not include in her rebuttal is the fact that she declined to accept any of the proposed goodwill resolutions offered. She left saying none of our offerings were acceptable. You will note that in our original response to the Revdex.com, we stated the following:
If Ms. [redacted] will contact the writer, I will listen to her concerns and determine if there is any action we can take as a matter of customer goodwill to demonstrate her value to us as a customer.
 
SUMMARY;
We have never declined to offer to consider a “customer goodwill” action to assist Ms. [redacted] including our initial response to the Revdex.com. Ms. [redacted] has rejected and/or not responded to this offer. Sometimes it appears no matter how sincerely we attempt to resolve an issue the customer is not open to consider our attempts at resolution.
 
GOODWILL OFFER
As a matter of customer goodwill we are extending this offer until December 12, 2014. We will pay up to $400 of the overdraft fees, if Ms. [redacted] will provide us with documentation from her bank of the charges. If she does not wish to return to the dealership, she can forward the overdraft documentation by fax or email.
 
Once again we thank the Revdex.com for offering us the opportunity to act as an intermediary and assist us in communicating our position.
 
Sincerely,
[redacted]
General Manager

Mr. [redacted] purchased a 2013 Camry on 5/29/15 and financed the vehicle with Kinetic Credit Union.
Our records show that Mr. [redacted] requested a warranty cancellation on 7/28/15.  Mr. [redacted] was notified at that time that this process could take up to 30 days. We normally process...

cancellations monthly, the last week of the month.
At the time the warranty cancellation was processed on 8/26/16, we had no written confirmation that the account with Kinetic Credit Union was paid in full, so the refund amount of $1995.00 was remitted via US mail to Kinetic Credit Union.  
On 9/1/15 we received a phone call from an attorney at Ft Benning stating he was with Mr. [redacted] and wanted to know the status of his warranty cancellation.  On that same day we received the check we had mailed to Kinetic Credit Union back from them stating his account was paid in full.  We  explained that to Mr. [redacted] and the gentleman on the phone and stated that we would void that check and re-cut a check payable to Mr. [redacted] and he could pick up on 9/2/15 or we would mail it to him. Mr. [redacted] stated he would pick up on 9/2/15.   This process was completed and Mr. [redacted] has received his full refund on his warranty cancellation.

All of Budget Car Sales' vehicles go through a inspection to ensure the best customer service and reliability for our clients.  We have a...

large number of financial institutions that we deal with on a daily basis and are always willing to give us some sort of an approval.  I apologize if this client didn't like the conditions that the lender offered he/she.  We are always willing to help and will continue to do so.

At Budget Car Sales we strive to make every single customers buying experience the best car buying experience they've ever had.  In our finance deptment, it is fully disclosed at the time of the sale the responsibilitys of both the buyer and co-buyer on the loan.  However, we would be more...

than happy to help Mr. [redacted] by trading his sister in law out of her current vehicle and into another vehicle with the loan being just in his sister in laws name pending credit approval.  If he has any questions he can feel free to call [redacted] @ 706-327-6888.  Thank you.

We recently used the services of Great Northern Insulation. Very pleased with their services. Personal were very courteous and they left our home with very little to clean up . Thank you.

I had warranty which I canceled and had it put toward the balance on the  car so now I have no more warranty the amount left on the warranty was $1800