Budget Car & Truck Rental

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ To whom it may concern: [redacted] verbally agreed to shoot photos of the hotel as I requestedWe met him through a realtor who was helping us on a personal matterOnce the photo shoot was completed, We were sent a link to the pictures along with an invoice which I found odd as We had not reviewed any pictureWe have used photographers on multiple business and personal occasions which always includes a review of pictures incase of any dislikes and reshoot if required When we saw the pictures, immediately we expressed that they are not what was agreed upon and we are unhappy with the pictures We have been charged $230, when I visited his website I noticed that a Full Service Virtual tour only costs $70, which includes Unlimited scenes and Free every room still photos amongst other thingsThere is a note that says: price may vary depending on the location of the propertySo if anything We would have thought that We would get a lot more for $if $dollars gets me unlimited scenes and every room stills at minimum We sent an email to ***@edigitaltours.com / [redacted] on 24/06/asking for agreement confirmation and stating that We were unhappy with his serviceWe offered a resolution by redoing the pictures as agreed upon at no cost or a discount to which he refused and demanded money we are in the hospitality business, he has provided us with pictures of a bathrooms and of roomsWe have different types of room that We would have like to see pictures of along with highlights of our amenities such as such as, flat screen TV and microwave and fridge but there is no single photos of these amenities There has been many emails back and forth since We initially saw the photographs but the only response We have received form him was I shoot as is at my discretion and you must pay As a business we believe customer is always right no matter our personal opinion and resolve the matterIn this case We have provided multiple feedback and reasons as to why we are unhappy with E-Digital / [redacted] ***'s service and requested for a discounted rateI understand that time was spent on the job and has offered to pay a discounted rate but E-digital Tours / [redacted] only wants a full payment Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) To whom it may concern Please take time to review all the emails that I communicated with this customer ( [redacted] -General Manager) for a better explanation of my complaint First when I asked for the reason why the check was cancelled, [redacted] answered me because that she wants to pay via PayPal instead of check (email #2) along with a few photos that she did not like I responded her promptly and explained to her picture-by-picture after I reviewed her complaint (email #3) After she received my email, she then refused to pay which she said 'bad job' and demand me to provide her where to state photos will be taken 'as is' and the price agreement (email #4) I provided her our 'Privacy Policy' ( http://www.edigitaltours.com/privatepolicy.html )under 'Tour Information' category (email #5)After she reviewed our Policy, she then demands the signed agreement (email #6) To answer her demand about the price agreement and photos taken As Is: - The check of $issued by her for the service was an agreement of the price - In our Privacy Policy at the beginning of the statement stated: when the customer use our service, they are legally bound by our terms and condition, and the photos taken 'as is' described in 'Tour Information' category which included the $service charge for any returned check To answer her demand which she responded to Revdex.com 1/I only warranty the photos I captured were clear, no blurring, in focus and lighting balancedIf the photos were not clear, blurring, out of focus then I will come back for reshooting free without any extra chargeI am not responsible for any or all personal stuffs or room decoration which appeared on the photosAll the photos she complaint were about the personal stuffs: computer/electrical wires, flowers, car in drive way...(email #2)If she wishes to reshoot because of those then I have to charge for the service to come back 2/I have never offered to any of my clients a $for full service virtual tourThe $is offered for residential single family and it is within miles radius from my office (which I offered unlimited scenes virtual tour and every room still photoPlease DON'T confuse between UNLIMITED SCENES and EVERY ROOM STILL PHOTO since they are different)It does not apply for Businesses, Commercial or Industrial propertiesThat was why she called me for quoting the price before placing an order 3/I have never over charged to my clientsOur company had a guide line for the price calculation and I quoted the price for her business which is miles from my officeThere is a traveling fee for miles beyond miles limit and I shot the total of roomsI calculated this virtual tour as: $99.00+($3.00xextra miles)=$basic charge, plus $per room beyond the first room which is rooms extra or $extra ($99.00+$78.00+$60.00=$237.00)The total actually was $but I discounted for her and made it even of $ 4/Her motel's room had a bed, a bath and a vanityI provided her all room photos (photos per room which cover bedroom, vanity and bath)That was exactly what I quoted for the price and I provided her every room still photos (no missing)If she demands more photos to show only: Appliances, TV, Furniturethen the price is surely higher All the facts above, I think I am entitled to get pay the full price of $for the full service virtual tourBut, since she cancelled the check so there was a $service chargeNow, I demand the payment of $to cover the cost from my bank Thank you very much for your time [redacted] ***

We wanted very much to sell Ms [redacted] a vehicle, be it new or used, as we do every customer We could not obtain financing on any vehicle for Ms [redacted] , be it new or used Regarding pushing towards a new vehicle because of commission, a sales person, historically will make a higher commission on a used vehicle than a new vehicle, at least at Woodruff Chevrolet We suggested a new vehicle for Ms [redacted] because a new vehicle is easier to get financed not because we make more money on a new vehicle Regardless, we could not get Ms [redacted] financed on a new or a used vehicle We wanted to sell Ms [redacted] a vehicle, as we do any customer, but the bottom line is we could not get Ms [redacted] financed on any vehicle Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint WhI contact the dealership this morning the male in charge about the application offered me a new car, wich just let me know that they are only focused on the commission that they can get and care less about the customer, because I can get a new car at their conveniences and care less about the customer because its was never a call back or follow up, and also I send a co-sign for me and they ask her to geea new car for herself.Really not interested on my app at all, just looking for a waywto get some money in comisions Regards, [redacted]

I purchased rolls of Landmaster weed barrier from AmazonThe packaging states that the product came with a year warrantyThe weed barrier started deteriorating after only monthsI contacted them through their website and received an email asking me to fill out a questionnaireI completed it and sent pictures of the productI received a followup email that the refund was being processedA few hours later I got an email stating that my claim was denied since "the product was not used as directed on the packaging." This is because I did not do the optional step of covering with 3-4" of mulchThe packaging did not say this was requiredI tried to contact them about having the mulch listed under the "For improved results" and using the wording "should mulch be required" but they have not responded

I purchased rolls of Landmaster weed barrier from Home DepotIn less then a month, weeds were sprouting through the fabricThe product packaging came with instructions specifying that the company will provide a full refund in the event that I am dissatisfied with the productThe requirements are to send a letter describing the product, receipt and a piece of the fabricHaving done that, the company then sent me a letter saying that I have to fill out a questionnaire in order to finalize my returnWhile I had already sent in everything that was asked of me, I filled out the questionnaire and mailed it to Jobes Company as a courtesyHowever, the very next day, *** *** said that she now needs picturesThis request was not specified in the initial written refund policy which was precise in stating what the company neededAgain, as a courtesy, I sent the company the pictures*** said that these pictures do not show any issues and she will not issue a refund as previously

Initial Business Response /* (1000, 5, 2015/07/21) */
To whom it may concern:

[redacted] verbally agreed to shoot photos of the hotel as I requested. We met him through a realtor who was helping us on a personal matter. Once the photo shoot was completed, We were sent a link to the pictures...

along with an invoice which I found odd as We had not reviewed any picture. We have used photographers on multiple business and personal occasions which always includes a review of pictures incase of any dislikes and reshoot if required.
When we saw the pictures, immediately we expressed that they are not what was agreed upon and we are unhappy with the pictures.
We have been charged $230, when I visited his website I noticed that a Full Service Virtual tour only costs $70, which includes Unlimited scenes and Free every room still photos amongst other things. There is a note that says: price may vary depending on the location of the property. So if anything We would have thought that We would get a lot more for $230 if $99 dollars gets me unlimited scenes and every room stills at minimum.
We sent an email to [redacted]@edigitaltours.com / [redacted] on 24/06/2015 asking for agreement confirmation and stating that We were unhappy with his service. We offered a resolution by redoing the pictures as agreed upon at no cost or a discount to which he refused and demanded money.
we are in the hospitality business, he has provided us with 14 pictures of a bathrooms and 7 of rooms. We have 9 different types of room that We would have like to see pictures of along with highlights of our amenities such as such as, flat screen TV and microwave and fridge but there is no single photos of these amenities.
There has been many emails back and forth since We initially saw the photographs but the only response We have received form him was I shoot as is at my discretion and you must pay.
As a business we believe customer is always right no matter our personal opinion and resolve the matter. In this case We have provided multiple feedback and reasons as to why we are unhappy with E-Digital / [redacted]'s service and requested for a discounted rate. I understand that time was spent on the job and has offered to pay a discounted rate but E-digital Tours / [redacted] only wants a full payment.
Initial Consumer Rebuttal /* (3000, 8, 2015/07/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To whom it may concern
Please take time to review all the emails that I communicated with this customer ([redacted]-General Manager) for a better explanation of my complaint.
First when I asked for the reason why the check was cancelled, [redacted] answered me because that she wants to pay via PayPal instead of check (email #2) along with a few photos that she did not like.
I responded her promptly and explained to her picture-by-picture after I reviewed her complaint (email #3).
After she received my email, she then refused to pay which she said 'bad job' and demand me to provide her where to state photos will be taken 'as is' and the price agreement (email #4)
I provided her our 'Privacy Policy' ( http://www.edigitaltours.com/privatepolicy.html )under 'Tour Information' category (email #5). After she reviewed our Policy, she then demands the signed agreement (email #6)
To answer her demand about the price agreement and photos taken As Is:
- The check of $230.00 issued by her for the service was an agreement of the price.
- In our Privacy Policy at the beginning of the statement stated: when the customer use our service, they are legally bound by our terms and condition, and the photos taken 'as is' described in 'Tour Information' category which included the $35.00 service charge for any returned check.
To answer her demand which she responded to Revdex.com.
1/. I only warranty the photos I captured were clear, no blurring, in focus and lighting balanced. If the photos were not clear, blurring, out of focus then I will come back for reshooting free without any extra charge. I am not responsible for any or all personal stuffs or room decoration which appeared on the photos. All the photos she complaint were about the personal stuffs: computer/electrical wires, flowers, car in drive way...(email #2). If she wishes to reshoot because of those then I have to charge for the service to come back.
2/. I have never offered to any of my clients a $70.00 for full service virtual tour. The $99.00 is offered for residential single family and it is within 30 miles radius from my office (which I offered unlimited scenes virtual tour and every room still photo. Please DON'T confuse between UNLIMITED SCENES and EVERY ROOM STILL PHOTO since they are different). It does not apply for Businesses, Commercial or Industrial properties. That was why she called me for quoting the price before placing an order.
3/. I have never over charged to my clients. Our company had a guide line for the price calculation and I quoted the price for her business which is 56 miles from my office. There is a traveling fee for 26 miles beyond 30 miles limit and I shot the total of 7 rooms. I calculated this virtual tour as: $99.00+($3.00x26 extra miles)=$177.00 basic charge, plus $10.00 per room beyond the first room which is 6 rooms extra or $60.00 extra ($99.00+$78.00+$60.00=$237.00). The total actually was $237.00 but I discounted for her and made it even of $230.00.
4/. Her motel's room had a bed, a bath and a vanity. I provided her all 7 room photos (3 photos per room which cover bedroom, vanity and bath). That was exactly what I quoted for the price and I provided her every room still photos (no missing). If she demands more photos to show only: Appliances, TV, Furniture... then the price is surely higher.
All the facts above, I think I am entitled to get pay the full price of $230.00 for the full service virtual tour. But, since she cancelled the check so there was a $35.00 service charge. Now, I demand the payment of $265.00 to cover the cost from my bank.
Thank you very much for your time.
[redacted]

We wanted very much to sell Ms [redacted] a vehicle, be it new or used, as we do every customer.  We could not obtain financing on any vehicle for Ms [redacted], be it new or used.   Regarding pushing towards a new vehicle because of commission, a sales person, historically  will make a higher commission on a used vehicle than a new vehicle, at least at Woodruff Chevrolet.    We suggested a new vehicle for Ms [redacted] because a new vehicle is easier to get financed not because we make more money on a new vehicle.  Regardless, we could not get Ms [redacted] financed on a new or a used vehicle.  We wanted to sell Ms [redacted] a vehicle, as we do any customer, but the bottom line is we could not get Ms [redacted] financed on any vehicle.   Sincerely, [redacted]

Ms [redacted] credit nor the credit of Ms [redacted] co signer qualified for credit she requested on the 2005 Chevrolet Avalanche.  The vehicle Ms [redacted] was attempting to buy is 10 years old and credit is more difficult to obtain for an older vehicle.  We suggested trying to obtain credit on a...

new vehicle thinking Ms [redacted] might qualify for credit on a new vehicle, which is easier to finance,  but she did not qualify.  I have all the notes of the conversation we had with Ms [redacted] and her co signers.  We would have like to have sold Ms [redacted] a vehicle if she had qualified for credit.  Sincerely, [redacted] Woodruff Chevrolet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
WhI contact the dealership this morning the male in charge about the application offered me a new car, wich just let me know that they are only focused on the commission that they can get and care less about the customer, because I can get a new car at their conveniences and care less about the customer because its was never a call back or follow up, and also I send a co-sign for me and they ask her to geea new car for herself.Really not interested on my app at all, just looking for a waywto get some money in comisions
Regards,
[redacted]

Revdex.com:
I don't know why they are referring to they can't get me approved for any vehicle when I only apply for 1.The customer service and follow up against Spanish people is horrible an poor.Sincerity,
[redacted]

Review: ON APRIL 6TH OUR TRUCK WAS HIT BY A BUDGET RENTAL TRUCK. OUR VEHICLE WAS PARKED ON A PUBLIC STREET. THE DRIVER OF THE TRUCK TOOK 100 PERCENT RESPONSIBILITY FOR THE ACCIDENT. WE CALLED BUDGET ON MONDAY THE 7TH AND WERE TOLD THEIR COMPUTERS WERE DOWN. THIS WENT ON FOR THREE DAYS. ON APRIL 11TH WE FINALLY SPOKE WITH SOMEONE WHO TOLD US THAT THE DRIVER HAD A WEEK TO FILE THE ACCIDENT. IN THE MEANTIME WE WERE WITHOUT A VEHICLE. WE HAVE TWO CHILDREN. WE ASKED ABOUT A RENTAL VEHICLE. THEY TOLD US TO CALL BACK. FINALLY ON APRIL 10TH WE WERE GIVEN PERMISSION OVER THE PHONE TO RENT A CAR AND SAVE OUR RECEIPTS. THE PROBLEM WE ARE NOW HAVING IS BECAUSE WE DO NOT HAVE ANY CREDIT CARDS WE HAD TO USE OUR DEBIT CARD. NOW I AM UNEMPLOYEED SINCE THE END OF FEBRUARY. DUE TO BAD CREDIT WE WERE TOLD IF WE DID NOT ACCEPT THE LDW INSURANCE WE COULD NOT RENT A VEHICLE. WE AGAIN CALLED BUDGET TO SEE IF THEY COULD FIX THIS. THEY TOLD US NOT TILL THE DRIVER OF THE OTHER VEHICLE HAD YET TO RETURN THE VEHICLE SO THE PAPERWORK WAS NOT FILED YET. SO WE HAVE HAD TO RENT THE VEHICLE SINCE APRIL 10TH TILL APRIL 24TH AND THE GARAGE IS SAYING THAT OUR VEHICLE MIGHT NOT BE DONE TILL APRIL 28TH. SO IN THE MEANTIME WE ARE LEFT PAYING FOR A RENTAL AND INSURANCE ON IT THAT WE DO NOT HAVE. IF THEY DO NOT FIX THIS BEFORE THE RENTAL IS DUE BACK IT WILL TAKE EVERY PENNY I HAVE TO PAY THIS BILL. THAT IS NOT RIGHT SINCE I WAS NOT RESPONSIBLE AT ALL FOR THE ACCIDENT. AND WHEN I CALL BUDGET THEY JUST KEEP GIVING ME THE RUN AROUND. IT HAS BEEN 13 DAYS SINCE THE ACCIDENT. I AM PRAYING YOU CAN HELP ME. I HAVE NO WHERE ELSE TO TURNDesired Settlement: I NEED BUDGET TO PAY THE BILL FOR THE RENTAL DUE ON APRIL 24TH OF $1044.47 AND PAY FOR ANY ADDITIONAL DAYS THAT MAY BE NEEDED. THE NAME OF THE WOMAN WHO IS HANDLING MY ACCOUNT IS [redacted] CLAIM # [redacted] AND HER NUMBER IS ###-###-####. AND THE BUDGET REFRENCE # IS [redacted]. AND THERE IS ALSO A POLICE REPORT THROUGH [redacted], PA AND THE # IS [redacted]