Budget Commercial Cleaning

From: Richard B*** # < [redacted] >Date: Thu, Jul 31, at 9:AMSubject: Fwd: [redacted] ( [redacted] )To: [redacted] Dear [redacted] , This particular Home Owner called and scheduled to have her deck restored, a simple job since it was under square feet and only $to washJorge was the technician and has been with Affordable for over years, there was an existing stain that was on the deck which our stains and sealers wouldn’t match up toWe explained this and the H.O(home owner) opted for our water based “economy" stain anywayJorge did a low pressure wash on the deck as advertised with a little more pressure than usual to remove as much of the old stain as possible to avoid the H.Ofrom having a two toned deckHe tried to explain this to her to no avail, she called the office and spoke with me, calmed down and said she would send me pictures of the deck after it dried, per my request(She still hasn’t.) By this time the crew was finished, I told them don’t worry about payment and to head to their next job.I left the office to run estimates Friday afternoon and did so till about seven that evening, heading home from there to enjoy the weekendI found out later she emailed back with concerns of the deck being “fuzzy and splintered” unfortunately I didn’t get this message till later in the weekendUnbeknownst to me, within four and a half hours of me not calling her back on Friday afternoon she had already given us a negative review on [redacted] ***I have to think that has to be some kind of a recordPart of the service she had requested from us, on a contract she signed, under the special conditions section, asked for an assessment on the deck condition due to its ageShe specifically wanted recommendations on certain board replacements and the condition of the posts supporting the deckThere were underlying existing conditions with the deck that she was already aware of and concerned withI like to give people the benefit of a doubt but..I had several crews out on Sunday, which was Fathers Day trying to get caught up on deck sealing due to all the rain we have hadI dispatched the guys and emailed the H.Oto see if I could meet with her and assess her deck concernsShe responded that she was leaving for the day and wouldn’t be back till late, she also told me she was getting several other estimates to repair the damagesI left, went home and enjoyed Fathers Day with the familyI was in her area yesterday doing estimates and checking on jobs so I stopped by to take a look at her deck and photograph any damageIt was a week day so I thought she would probably be at work but her car was in the driveway and the front door was open, I thought it was my lucky dayAfter years in business I’ve learned it’s much easier to resolve problems when you get to know someoneEmails are great but so impersonalI rang the doorbell and the H.Oanswered it very angry that I stopped by, said she wasn’t dressed ( I can assure you she was..) even though the front door was wide open and only the storm door with a full length glass was closedIn years of business that was the first time I’ve ever had a door literally slammed in my face Richard B [redacted] Affordable SoftWash Solutions Erie Ave Takoma Park, MD 20912###-###-#### (O)###-###-#### (F)

From: Richard B***
"">Date: Thu, Jul 31, at 9:AMSubject: Fwd: *** *** *** (***)To: ***Dear *** ***,
This particular Home Owner called and scheduled to have her deck restored, a simple job since it was under square feet and only $to washJorge was the technician and has been with Affordable for over years, there was an existing stain that was on the deck which our stains and sealers wouldn’t match up toWe explained this and the H.O(home owner) opted for our water based “economy" stain anywayJorge did a low pressure wash on the deck as advertised with a little more pressure than usual to remove as much of the old stain as possible to avoid the H.Ofrom having a two toned deckHe tried to explain this to her to no avail, she called the office and spoke with me, calmed down and said she would send me pictures of the deck after it dried, per my request(She still hasn’t.) By this time the crew was finished, I told them don’t worry about payment and to head to their next job.I left the office to run estimates Friday afternoon and did so till about seven that evening, heading home from there to enjoy the weekendI found out later she emailed back with concerns of the deck being “fuzzy and splintered” unfortunately I didn’t get this message till later in the weekendUnbeknownst to me, within four and a half hours of me not calling her back on Friday afternoon she had already given us a negative review on *** ***I have to think that has to be some kind of a record.. Part of the service she had requested from us, on a contract she signed, under the special conditions section, asked for an assessment on the deck condition due to its ageShe specifically wanted recommendations on certain board replacements and the condition of the posts supporting the deckThere were underlying existing conditions with the deck that she was already aware of and concerned withI like to give people the benefit of a doubt but..I had several crews out on Sunday, which was Fathers Day trying to get caught up on deck sealing due to all the rain we have hadI dispatched the guys and emailed the H.Oto see if I could meet with her and assess her deck concernsShe responded that she was leaving for the day and wouldn’t be back till late, she also told me she was getting several other estimates to repair the damagesI left, went home and enjoyed Fathers Day with the familyI was in her area yesterday doing estimates and checking on jobs so I stopped by to take a look at her deck and photograph any damageIt was a week day so I thought she would probably be at work but her car was in the driveway and the front door was open, I thought it was my lucky dayAfter years in business I’ve learned it’s much easier to resolve problems when you get to know someoneEmails are great but so impersonalI rang the doorbell and the H.Oanswered it very angry that I stopped by, said she wasn’t dressed ( I can assure you she was..) even though the front door was wide open and only the storm door with a full length glass was closedIn years of business that was the first time I’ve ever had a door literally slammed in my face
Richard B***
Affordable SoftWash Solutions
Erie Ave
Takoma Park, MD 20912###-###-#### (O)###-###-#### (F)

Review: I regret nothing more this summer than naively entrusting "Affordable Softwash Solutions" with powerwashing/sealing my deck. I've found the company name to be misleading and would strongly discourage use of this service. Aggressive "softwash," not "affordable" bc damage requiring repair, no "solution" from company.During powerwashing, I repeatedly raised concerns, incl excess water pressure, nozzle being too close to entire deck, and spray being too focused. Since the workers ignored my concerns, I called the company, which said that wash-related damage would be immediately apparent. Without actually being there, the owner (Richard B[redacted]) tried to tell me that the nozzle had been only a few inches away only in isolated areas with more residual stain; I informed him this had been done to almost my whole deck. As my deck was drying, I reported to the office mgr that AM that the deck was "fuzzy and splintered," then sent a followup email at end of day. Bond did not respond for two days, with excuses about his business/family and suggested he could "stop by later that day." I responded immediately (expecting confirmation of his visit), only to receive no response. Two days later, Bond simply showed up at my house and admitted that he would have inspected my deck if I hadn't been home. Even after I repeatedly taught him that this would have been trespassing, he's refused to apologize for providing no courtesy notice.When B[redacted] finally visited my deck, he wiped excess splinters off a small portion of rail then left, without actually addressing my substantive concerns that the deck surface was diffusely altered by overly aggressive "softwashing." He tried only to cite my pre-existing concern about specific/isolated portions of my deck, which his workers advised me didn't need repair.B[redacted] has offered no corrective action and has been completely nonresponsive to multiple followup emails. Another company advised that my deck was "improperly washed" and is "moderately damaged."Desired Settlement: B[redacted] should pay, at minimum, for costs of deck restoration and sealing.

Business

Response:

From: Richard B[redacted] <[redacted]>

Date: Thu, Jul 31, 2014 at 9:18 AM

Subject: Fwd: [redacted])

To: [redacted]Dear [redacted],