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Budget Exteriors, Inc.

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Budget Exteriors, Inc. Reviews (11)

Initial Business Response /* (1000, 8, 2015/01/30) */
RE: Case #[redacted]: [redacted]
Dear Ms. [redacted],
I am writing in response to your letter dated January 14, 2015 regarding the above referenced complaint that was filed against Budget Exteriors. I have recently discovered that the...

employee that is in charge of documenting our internal DNC requests is not up to date on her record keeping. This issue is being rectified by having someone else in our company update the records.
However, the only other reason she may be being contacted is that she possibly lives in a neighborhood that surrounds a jobsite that we have recently completed work at. Postcards are sent to these neighborhoods based on a list pulled from the Cole's Directory. We have a subscription with Cole's Directory to only provide scrubbed calling lists against the DNC list.
I apologize for the inconvenience of the phone calls received. Again, we have implemented a new way of tracking internal DNC requests and are confident that this will prevent further issues regarding this.
Sincerely,
[redacted]
Budget Exteriors, Inc.
Vice President
[redacted]corresponding document attached.
Initial Consumer Rebuttal /* (3000, 10, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In the first place, their excuse is lame and phony. I do not live anywhere near a construction site. I've been here for 20 years. This subdivision has been here for that long. It is a townhouse community with no single family homes, and no construction. And this isn't about postcards -- this is about their telemarketing by phone.
Secondly, I have been getting calls from them, from various numbers that they use, at least three different ones, and asking them to stop, since 2013. So their story about an employee being "not up to date on her recordkeeping" can't be true either, unless she's been "not up to date" for a couple of years.
Third, if you check 800notes.com and search for their company name, you will find pages and pages of complaints about them. This is NOT an isolated issue. Here's a link.
http://800notes.com/nb/search.aspx?q=Budget%20Exteriors
The plain and simple fact is that they do not honor the do not call requests, and they will say right out that they do not have to. They offer a phony excuse every time someone complains.
I am keeping track of this and this report. I request no further action from the Revdex.com at this time and will mark this as accept as long as they're agreed (again) to not place calls to my number. However, should they begin again, violating this request once again, I will request that penalties for such be invoked to the highest extent.
Thank you.

On 6/21/16 we received a call from homeowner stating that he needed crank for casement window to the left of his picture window.  Also stated that his double slider window wouldn't shut or lock properly. The crank was ordered and once received on 7/13/16 a call was placed to homeowner to set up...

service for 7/19/16. Homeowner confirmed appointment.  The morning of scheduled appointment, we needed to move the appointment to 11 am, instead of 9 am due to unloading a window semi truck. He said that would not work.  We called back on 7/20/16 to reset appointment and left message.  We did not receive a call back, so we called again on 7/25/16 and left a message.  Still no call back from homeowner, so we called again on 8/5/16 and 8/11/16 with no calls back.  On 8/15/16 after business hours, homeowner called in stating he hadn't received any calls from our service dept and would like service completed.  On 8/16/16 we called again and scheduled appointment for installation at 9:00 am 8/29/16. Issues will be resolved today.

Initial Business Response /* (1000, 6, 2015/01/09) */
RE: Case # [redacted]
Dear Ms. [redacted],
I am writing in response to your letter dated December 24th regarding the above complaint from Mr. [redacted]. His complaint states that the rep informed him that we don't sell anything. ...

this could be a matter of misunderstanding. As we do not sell anything over the phone and never have. Budget Exteriors has been in the home remodeling business for 25 years and we strive to provide quality products and installation to home owners that are in the market for home improvements. Yes, we do sell products, but not over the phone or online. Mr. [redacted] has been added to our internal DNC list and should no longer receive calls from our company.
Please feel free to contact me if you have any further questions regarding this matter.
Sincerely,
[redacted]
Budget Exteriors, Inc.
Vice President

[redacted]corresponding documents attached.RE: Case #[redacted]Dear Ms. [redacted],I am writing in response to your letter dated June 24th, 2016 regarding the complaint you received from [redacted].  As much as I would like to say that my telemarketing department does not call people...

who are on the no solicitation call list, it can happen from time to time.  Budget Exteriors exhibits at over 50 events/fairs/shows.  When an individual signs up for the drawing, the cards all get stamped for which event they came from, then are bunched together and put in a container with the year on it from the drawing.We have no way of sorting these by individual name, address or telephone number because they all get put together and gone through randomly by a number of the staff for calling material.  I have made a flyer (see enclosed) with Mr. [redacted]'s information and distributed it to my entire staff to try and eliminate any calls from being made to his home.  I do apologize on behalf of Budget Exteriors, Inc to Mr. [redacted] and his family for any inconvenience this may have caused them.If you have any additional questions or concerns regarding this matter, please feel free to contact me at ###-###-####.Sincerely,Cassie [redacted]Budget Exteriors, IncVice PresidentEnclosure

Initial Business Response /* (1000, 5, 2015/04/13) */
RE: Case # [redacted]: [redacted]
Dear Ms. [redacted],
We are writing in response to your complaint dated March 31, 2015 regarding [redacted]' contract. At the point of sale we were able to get Ms. [redacted] approved for $7,500 financing...

through EnerBank for her siding project. However she declined that offer, because she required $10,535, and asked that we seek other financing options on her behalf. The following day, she was declined at Synchrony Bank. At that point her file was turned back to the sales rep to contact Ms. [redacted] for additional options, or to reduce the scope of work and to accept the EnerBank loan for $7,500.
On March 18th Ms. [redacted] spoke with our Office Manager, [redacted], stating that she could put additional money down and that she had been approved with Synchrony Bank for $8988 for 5.9% loan. She also claimed that she had been approved for the full loan amount through Kilowatt Financial with another contractor. When [redacted] checked the Synchrony Bank loan portal online, it said she was declined. At that point, [redacted] called our rep to get more information. [redacted] then waited to hear back from our rep on their decision to finance Ms. [redacted].
On March 23rd, Ms. [redacted] called back and was informed that Synchrony Bank did not approve her, but that we could email her the credit application for Kilowatt Financial and submit it the same day. At 3:36pm Ms. [redacted] emailed back the signed credit application, at such time [redacted] submitted online. At 3:57 pm [redacted] emailed Ms. [redacted] stating that she would get the approval and have [redacted] (our Sales Manager) call her the following morning to discuss her options.
The following morning, [redacted] discovered an email from Ms. [redacted] (from the previous evening) stating that she wanted to cancel her contract. [redacted] called Ms. [redacted] regarding her finance approval and discussed with her the options she had moving forward. These options included 1)using Kilowatt Financial for the full amount; 2) using EnerBank for $7,5000 and paying cash for $2,035, while reducing the job $1,000 3) she gets her own financing, or 4) she pays the 25% cancellation fee of $2,758.75 (less her down payment of $500). She asked for the day to think about her options and that [redacted] could call her back on March 25th for her decision.
When [redacted] got in to the office on March 25th at 9:00 he had a message to contact her son to discuss her cancellation. [redacted] called her son and requested a copy of his POA (power of attorney) in order to discuss the contract. He claimed that he didn't have one and that [redacted] could call his mother and she would provide her reason for cancelling. [redacted] then called Ms. [redacted] and she claimed we were in breach of contract because we didn't provide financing "in time" and that she demanded her money back in six days or else. [redacted] mentioned again the 25% cancellation fee, at that point he was hung up on.
On March 25th, I was given her file to mail out an invoice for the remaining $2,285.75 owed for cancelling after the 3-day right of rescission. I decided to accept her $500 down payment in lieu of the full cancellation fee and suggested that once she found the financing we would apply the $500 towards future work on her home.
Ms. [redacted] had until March 16th to cancel her contract as per Minnesota Statute 325G.07, yet she failed to submit her request to cancel her contract until March 23rd. She is in breach of contract, and according to our contract: Purchaser shall pay the Contractor 25% of the total of the contract and all its change orders in addition to restocking fees and special material costs incurred as damages for the breach of this contract. In the even of payment default, Purchaser agrees to pay reasonable attorney's fees and costs incurred, whether or not court proceedings are instigated, in addition to other sums you agree to pay the Contractor for the reasonable costs of enforcement or collection, and/or if in the event it is necessary to institute legal proceedings.
At this time, we have closed her file and have accepted the $500 down payment in lieu of the additional cancellation fee that would normally be due. However, if Ms. [redacted] would like to proceed with the contract and use the Kilowatt Financial financing that was approved, I would be more than happy to apply that $500 to her contract at that time. The price that was written in her contract dated March 11th, 2015 will only be good for one year.
Sincerely,
[redacted]
Budget Exteriors, Inc.
Vice President
[redacted]original document attached.

First of all, I would like to apologize for calling only 10 minutes before the appointment time.  Our Sales Manager, Chris [redacted], did not arrive at the office until 9:30 am due to several traffic delays caused by the snow.   That is why our first appointment time offered is generally...

at 11:00 am this allows us the necessary time to issue or contact appointments as necessary.  To the point of having all decision makers present; we do this because we offer a free estimate and it is company policy.  Since we do not charge for this service we try to cut down on the number of trips it takes to answer any and all questions for the products and services we offer.  I apologize if this is not what you were expecting.  We did not mean to offend you, we simply try to cut down on our costs so we can deliver the best products at the best price.  If you need or want anything you can contact me directly. My marketing department has been addressed for the mistakes made. Sincerely, Adam [redacted] General Manger

In regards to [redacted]'s complaint, a service request was noted on her customer survey form on 10/21/16, the date her install occurred.  The installer mentioned to the homeowner that a part would have to be ordered and he would come back and take care of her concerns all at once. The...

survey was received in our office and entered as a service request.  On Sunday, October 30th, our General Manager Adam [redacted] received a text message from [redacted] regarding installation concerns.  The last line of her text stated "Let me know if you have any questions." On Monday, October 31st Adam [redacted] had no questions and did not respond to her text.  He discussed the issues with Lisa [redacted], our production coordinator as well as the installer and the necessary parts were ordered.  On October 31st, Mrs. [redacted] then emailed our office manager, Sarah [redacted] regarding her concerns about the quarter round trim and window sash replacement needed that was noted on her survey form.  Our office manager checked in with Lisa [redacted] to make sure the her concerns were being addressed.  Lisa [redacted] said "Yes, she was in communication with the installer to get the trim concerns handled and the sash had been ordered."  We then received Mrs. [redacted]'s Revdex.com complaint on November 2nd,  Adam [redacted] then called Mrs. [redacted] regarding her complaint assuring her that the parts were on order and our office would be in contact with her for scheduling.  Adam also apologized that although our in office communication was done, we neglected to respond to inform her that these things were in motion.  On November 2nd, Sarah responded to Mrs. [redacted]'s email reiterating the conversation that Adam had with Mrs. [redacted].  Currently the installer is set to go out this week to address the quarter round trim. Our Service Technician is scheduled to go out on  November 18th to replace her sash once it is received from the manufacturer.

Initial Business Response /* (1000, 8, 2015/05/05) */
RE: Case # [redacted]: [redacted]
Dear Ms. [redacted],
I am writing in response to your letter dated April 13, 2015 regarding the complaint you received from [redacted]. On April 22nd, I spoke to Mr. [redacted] in detail about his concerns,...

as this was the first time I had heard about this issue. After speaking with Mr. [redacted], I felt it necessary to inspect the job and his concerns. We originally completed this installation on August 27, 2007. Our records also indicate a service for the same issue was conducted on May 28, 2009, more than nine months after the labor warranty had expired.
The cause of the problem is that the nails are working themselves loose over time. This is caused by frost forming on the exposed side of the nail due to the sub-fascia. We did not install the sub-fascia and really do not have control over this situation.
This job is now almost seven years out of warranty; but to help with Mr. [redacted]'s frustrations I have offered to have our service technician to replace the nails with screws. This is not a common practice, but in light of the ongoing problem I feel it is the best solution.
I left a message for Mr. [redacted] late this afternoon that we plan to change out the nails for stainless steel screws and to contact our office to schedule the service with myself or Lisa for the week of May 11th, providing the weather is good. He did call back and the service was scheduled for Thursday, May 14th. ; this service should take the better part of a day and I am confident the end result will solve Mr. [redacted]'s issue.
If you have any additional questions regarding this, please feel free to contact me at (952)[redacted].
Sincerely,
[redacted]
Budget Exteriors, Inc.
Production Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Initial Business Response /* (1000, 8, 2015/01/30) */
RE: Case # [redacted]: [redacted]
Dear Ms. [redacted],
I am writing in response to your letter date January 15, 2015 regarding the above mentioned complaint filed against Budget Exteriors. On May 22, 2014 Mr. [redacted] contracted Budget Exteriors...

to install 2 full frame windows on the front of home, 1 replacement window in the garage, AttiCat R-35 package of insulation in home, and soffit & fascia repairs on front of home and SW Gable peak.
Mr. [redacted] states that we put in an insert window in his garage. This is correct, that is what he ordered. Replacement (insert) window application does not provide to have the drip cap replaced. Mr. [redacted] was only charged for full frame window applications on the living room windows; he was not charged this for the garage window.
On August 6, 2014 both our Attic Insulation crew and our Window installer were present to do the installations to complete the contracted work. Mr. [redacted] signed two seperate Certificate of Completion forms for the Window installer and the Attic Insulation crew. These forms state that all services have been satisfactorily performed and that materials supplied were satisfactory.
On August 7, 2014 the Window installer dropped off a window screen to have our service technician rescreen and drop off/install for Mr. [redacted]. On August 8, 2014 this was completed and Mr. [redacted] signed a Service Completion Certificate stating that the service he requested was fully completed. At no time did Mr. [redacted] mention any additional concerns about his contracted work to our service technician or our office staff.
On December 12, 2014 (four months later) Mr. [redacted] called in stating there was a gouge in the sash frame on the garage window. At that time we ordered a new replacement sash frame and completed that service on December 31, 2014. He would not allow our service technician to caulk around the window due the inclement weather. It was agreed that our service technician would come back in the spring when it is warmer out. On December 31. 2014 it was brought to our service technician's attention that Mr. [redacted] had concerns with the sheetrock around his window. At that time he stated our Window Installer tore the drywall when one of the windows in the house. Our service technician offered to repair the drywall around the window and Mr. [redacted] refused and asked for a drywall referral because he had other work to be done. If Mr. [redacted] decides that he would like for us to repair the drywall, as our service technician offered, we can complete that when we do the caulking of the window in the spring.
Mr. [redacted] continues on in his comp(laint that there is a dent in the outside frame that was replaced on December 31. 2014. Our service technician fully inspected the product, along with Mr. [redacted], at the time of the service appointment. There were no blemishes or dents in the sash frame at that time.
Mr. [redacted] then states in this complaint that an attic vent is falling down. We did not install vents in Mr. [redacted]s attic. We did however install ventilation chutes in the accessible rafter spaces as per the contract. If it is actually a ventilation chute that is falling , our service technician can reattach (with staples) the chute when he is there in the spring to do the caulking of the window. There is no harm in leaving the chute the way it is for a few months.
Mr. [redacted] goes on to state that he left two voice mail messages for me. this is true. I have been out of the office for several days recently due to teh declining health and death of my grandmother. My assistant mailed Mr. [redacted] a copy of his contract on January 13, 2014 after he left a message on the Production Manager's voicemail January 12, 2014. As of today, I still have not returned Mr. [redacted]'s call as I received this complaint upon my return to the office.
Our service department will contact Mr. [redacted] in the spring, per his request, to schedule the caulking of the window, reattachment of the ventilation chute and repair of the drywall (if he chooses). If you have any additional questions regarding this matter, please feel free to contact me at (952) [redacted].
Sincerely,
[redacted]
Budget Exteriors, Inc.
Vice President
Enclosures
[redacted]Corresponding documents attached.
Initial Consumer Rebuttal /* (3000, 10, 2015/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I told Budget Exteriors salesman over and over I want a new garage window,I would never agree to a insert window reusing a 35 year old drip cap that looks real bad.I didn't even know what a insert window was so how could I order one?I said I want a new garage window so the contract says replacement window replace it with a entire new window including a new drip cap,now it's replacement(insert)window,why did they not write(insert)in the contract and explain to me they where going to reuse my 35 year old drip cap?I would of put a stop to that right away.Also [redacted]'s service technician never offered to repair the drywall and why would I refuse to let them fix the damage they did to my drywall?I do not know why [redacted] is not telling the truth about the drywall if they would of offered to fix my drywall I would of let them for sure.When I asked [redacted] to fix my drywall he said it was not their fault and I have to hire my own drywall repairman for about $25.00 to fix the damage they did,I guess [redacted] forgot to mention that.Also [redacted] is not telling the truth about the dent in the frame of outside of the garage window I showed their service technician the dent he saw the dent I do not know why [redacted] is not telling the truth about the dent,everyone is welcome to come see the dent it's still there.And yes one of the ventilation chutes is starting to fall down you know one one the vents they installed.And if [redacted] could not return my calls why didn't the girl answering the phone tell me this instead of always putting me to [redacted] voice mail?I also left a message for [redacted] to call me back what's the reason why he would not call me back?I do not know why [redacted] is making up a story and not telling the truth but she is.Again I want a new garage window including a new drip cap like I told their salesman.Since I never refused to let them fix my drywall fix my drywall.And yes fix all my attic problems.To this day [redacted],[redacted],nobody from Budget Exteriors will call me back to resolve all the problems they left behind.Thank-you Revdex.com [redacted].
Final Consumer Response /* (3000, 15, 2015/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all Budget Exteriors never tried to contact me to do the repairs the week of February 9th,how can I return their phone calls when they never called me?Budget Exteriors has not called me for months and months and months.I have caller ID and a answering machine they never called.This is [redacted] being a liar again.Please call me for real I will be happy to return their phone calls.And if [redacted] dose not like being called a liar how about telling the truth for once.I think [redacted] is irrational individual and she will not reason to fix things right as per the contract.All [redacted] likes to do is be a liar.I have tried to deal with [redacted]'s co-workers they are just as bad as her if not worst.The fact that I never agree to a insert window is true!!!I demand they replace my garage window with a whole new window including a new drip cap I asked for a whole new window,the contract says replace the window,I paid for a whole new window,I got ripped off.[redacted] keeps saying over and over (if he chooses)to have them fix the dry wall,I asked [redacted] months and months and months ago to fix the drywall they wrecked Dan said no.Lets see their phone records that they called me we can not there is none.Lets put [redacted] and I on a lie detector [redacted] won't show because she is a liar.Main thing is they have to replace the entire garage window,I know for a fact there is not a man women or child on the face of the earth that would agree to reuse a 35 year old drip cap that looks real bad nobody.I just wish [redacted] would stop being a liar and start telling the truth.Problem is the truth would cost her money.My house would look better but [redacted] dose not care about my house.BY the way I am not a liar I am telling the truth.Hope the Revdex.com can some how help me.Thank-you.[redacted].
Final Business Response /* (4000, 17, 2015/03/13) */
[redacted],
I am tired of being bad mouthed by Mr. [redacted] and continually being called a liar. He seems to be under the influence of alcohol, or some other substance, each and every time he has either called our office or we have contacted him.
He needs to read his contract, plain and simple. We will not replace his garage window. He got what was in the contract and what he paid for. My Customer Service Rep Lisa did in fact call him during the week of February 9th to schedule his service, only to not receive any calls back.
At this point, Mr. [redacted] can contact our office and schedule the service items (caulking of the window and the reattachment of the ventilation chute) at his convenience.
I am done responding to these letters, and as far as I am concerned you can close this complaint as unresolved.
Sincerely,
[redacted]
Vice President

RE: Case # [redacted]: [redacted] Dear Ms. [redacted], I am writing in response to your letter dated June 19th regarding the complaint you received from [redacted]. Ms. [redacted] is a previous customer of Budget Exteriors from February of 2011, when she purchased a patio door. As much as I...

would like to say that my Marketing Department does not call people who are on the no solicitation call list, it can happen from time to time. Budget Exteriors has had kiosks at several of the local malls, and has recently exhibited at over 45 events/fairs/shows. When an individual signs up for the drawing, the cards all get stamped for which mall or event they came from, then are bunched together and put in a container with the year on it from the drawing. We have no way of sorting these by individual name, address or telephone number because they all get put together and gone through randomly by a number of the staff for calling material. I have made a flyer with Ms. [redacted]s’s information and distributed it to my entire staff to try and eliminate any calls from being made to her home. I do apologize on behalf of Budget Exteriors, Inc to Ms. [redacted] and her family for any inconvenience this may have caused them. If you have any additional questions or concerns regarding this matter, please feel free to contact me at ###-###-####. Sincerely, Eric [redacted] Budget Exteriors, Inc Marketing Manager

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