Budget Exteriors

[redacted] called and requested a appointment, one was set up and when I arrived no one answered after I knocked and rang the bell a neighbor even came over and called in and no answer , another appointment was set and that evening [redacted] phoned to see if I was still coming so she would know to start supper and I said she could but I was waiting for the rain to let upI arrived and we spoke in detail and I left ,no problem.I sent her a email with pricing,given that there are many many many window company's to choose from ,her choice of another company would resolve her concernRegardsRalph L [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/01/30) */ RE: Case # [redacted] : [redacted] Dear Ms [redacted] , I am writing in response to your letter date January 15, regarding the above mentioned complaint filed against Budget ExteriorsOn May 22, Mr [redacted] contracted Budget Exteriors to install full frame windows on the front of home, replacement window in the garage, AttiCat R-package of insulation in home, and soffit & fascia repairs on front of home and SW Gable peak Mr [redacted] states that we put in an insert window in his garageThis is correct, that is what he orderedReplacement (insert) window application does not provide to have the drip cap replacedMr [redacted] was only charged for full frame window applications on the living room windows; he was not charged this for the garage window On August 6, both our Attic Insulation crew and our Window installer were present to do the installations to complete the contracted workMr [redacted] signed two seperate Certificate of Completion forms for the Window installer and the Attic Insulation crewThese forms state that all services have been satisfactorily performed and that materials supplied were satisfactory On August 7, the Window installer dropped off a window screen to have our service technician rescreen and drop off/install for Mr***On August 8, this was completed and Mr [redacted] signed a Service Completion Certificate stating that the service he requested was fully completedAt no time did Mr [redacted] mention any additional concerns about his contracted work to our service technician or our office staff On December 12, (four months later) Mr [redacted] called in stating there was a gouge in the sash frame on the garage windowAt that time we ordered a new replacement sash frame and completed that service on December 31, He would not allow our service technician to caulk around the window due the inclement weatherIt was agreed that our service technician would come back in the spring when it is warmer outOn December it was brought to our service technician's attention that Mr [redacted] had concerns with the sheetrock around his windowAt that time he stated our Window Installer tore the drywall when one of the windows in the houseOur service technician offered to repair the drywall around the window and Mr [redacted] refused and asked for a drywall referral because he had other work to be doneIf Mr [redacted] decides that he would like for us to repair the drywall, as our service technician offered, we can complete that when we do the caulking of the window in the spring Mr [redacted] continues on in his comp(laint that there is a dent in the outside frame that was replaced on December Our service technician fully inspected the product, along with Mr***, at the time of the service appointmentThere were no blemishes or dents in the sash frame at that time Mr [redacted] then states in this complaint that an attic vent is falling downWe did not install vents in Mr***s atticWe did however install ventilation chutes in the accessible rafter spaces as per the contractIf it is actually a ventilation chute that is falling , our service technician can reattach (with staples) the chute when he is there in the spring to do the caulking of the windowThere is no harm in leaving the chute the way it is for a few months Mr [redacted] goes on to state that he left two voice mail messages for methis is trueI have been out of the office for several days recently due to teh declining health and death of my grandmotherMy assistant mailed Mr [redacted] a copy of his contract on January 13, after he left a message on the Production Manager's voicemail January 12, As of today, I still have not returned Mr***'s call as I received this complaint upon my return to the office Our service department will contact Mr [redacted] in the spring, per his request, to schedule the caulking of the window, reattachment of the ventilation chute and repair of the drywall (if he chooses)If you have any additional questions regarding this matter, please feel free to contact me at (952) [redacted] Sincerely, [redacted] Budget Exteriors, Inc Vice President Enclosures ***Corresponding documents attached Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/02/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I told Budget Exteriors salesman over and over I want a new garage window,I would never agree to a insert window reusing a year old drip cap that looks real bad.I didn't even know what a insert window was so how could I order one?I said I want a new garage window so the contract says replacement window replace it with a entire new window including a new drip cap,now it's replacement(insert)window,why did they not write(insert)in the contract and explain to me they where going to reuse my year old drip cap?I would of put a stop to that right away.Also [redacted] 's service technician never offered to repair the drywall and why would I refuse to let them fix the damage they did to my drywall?I do not know why [redacted] is not telling the truth about the drywall if they would of offered to fix my drywall I would of let them for sure.When I asked [redacted] to fix my drywall he said it was not their fault and I have to hire my own drywall repairman for about $to fix the damage they did,I guess [redacted] forgot to mention that.Also [redacted] is not telling the truth about the dent in the frame of outside of the garage window I showed their service technician the dent he saw the dent I do not know why [redacted] is not telling the truth about the dent,everyone is welcome to come see the dent it's still there.And yes one of the ventilation chutes is starting to fall down you know one one the vents they installed.And if [redacted] could not return my calls why didn't the girl answering the phone tell me this instead of always putting me to [redacted] voice mail?I also left a message for [redacted] to call me back what's the reason why he would not call me back?I do not know why [redacted] is making up a story and not telling the truth but she is.Again I want a new garage window including a new drip cap like I told their salesman.Since I never refused to let them fix my drywall fix my drywall.And yes fix all my attic problems.To this day [redacted] , [redacted] ,nobody from Budget Exteriors will call me back to resolve all the problems they left behind.Thank-you Revdex.com [redacted] *** Final Consumer Response / [redacted] (3000, 15, 2015/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all Budget Exteriors never tried to contact me to do the repairs the week of February 9th,how can I return their phone calls when they never called me?Budget Exteriors has not called me for months and months and months.I have caller ID and a answering machine they never called.This is [redacted] being a liar again.Please call me for real I will be happy to return their phone calls.And if [redacted] dose not like being called a liar how about telling the truth for once.I think [redacted] is irrational individual and she will not reason to fix things right as per the contract.All [redacted] likes to do is be a liar.I have tried to deal with [redacted] 's co-workers they are just as bad as her if not worst.The fact that I never agree to a insert window is true!!!I demand they replace my garage window with a whole new window including a new drip cap I asked for a whole new window,the contract says replace the window,I paid for a whole new window,I got ripped off[redacted] keeps saying over and over (if he chooses)to have them fix the dry wall,I asked [redacted] months and months and months ago to fix the drywall they wrecked Dan said no.Lets see their phone records that they called me we can not there is none.Lets put [redacted] and I on a lie detector [redacted] won't show because she is a liar.Main thing is they have to replace the entire garage window,I know for a fact there is not a man women or child on the face of the earth that would agree to reuse a year old drip cap that looks real bad nobody.I just wish [redacted] would stop being a liar and start telling the truth.Problem is the truth would cost her money.My house would look better but [redacted] dose not care about my house.BY the way I am not a liar I am telling the truth.Hope the Revdex.com can some how help me.Thank-you[redacted] *** Final Business Response / [redacted] (4000, 17, 2015/03/13) */ [redacted] , I am tired of being bad mouthed by Mr [redacted] and continually being called a liarHe seems to be under the influence of alcohol, or some other substance, each and every time he has either called our office or we have contacted him He needs to read his contract, plain and simpleWe will not replace his garage windowHe got what was in the contract and what he paid forMy Customer Service Rep Lisa did in fact call him during the week of February 9th to schedule his service, only to not receive any calls back At this point, Mr [redacted] can contact our office and schedule the service items (caulking of the window and the reattachment of the ventilation chute) at his convenience I am done responding to these letters, and as far as I am concerned you can close this complaint as unresolved Sincerely, [redacted] Vice President

Initial Business Response / [redacted] (1000, 6, 2015/01/09) */ RE: Case # [redacted] : [redacted] Dear Ms [redacted] , I am writing in response to your letter dated December 24th regarding the above complaint from Mr [redacted] His complaint states that the rep informed him that we don't sell anything this could be a matter of misunderstandingAs we do not sell anything over the phone and never haveBudget Exteriors has been in the home remodeling business for years and we strive to provide quality products and installation to home owners that are in the market for home improvementsYes, we do sell products, but not over the phone or onlineMr [redacted] has been added to our internal DNC list and should no longer receive calls from our company Please feel free to contact me if you have any further questions regarding this matter Sincerely, [redacted] Budget Exteriors, Inc Vice President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/05/05) */ RE: Case # [redacted] : [redacted] Dear Ms [redacted] , I am writing in response to your letter dated April 13, regarding the complaint you received from [redacted] ***On April 22nd, I spoke to Mr [redacted] in detail about his concerns, as this was the first time I had heard about this issueAfter speaking with Mr***, I felt it necessary to inspect the job and his concernsWe originally completed this installation on August 27, Our records also indicate a service for the same issue was conducted on May 28, 2009, more than nine months after the labor warranty had expired The cause of the problem is that the nails are working themselves loose over timeThis is caused by frost forming on the exposed side of the nail due to the sub-fasciaWe did not install the sub-fascia and really do not have control over this situation This job is now almost seven years out of warranty; but to help with Mr***'s frustrations I have offered to have our service technician to replace the nails with screwsThis is not a common practice, but in light of the ongoing problem I feel it is the best solution I left a message for Mr [redacted] late this afternoon that we plan to change out the nails for stainless steel screws and to contact our office to schedule the service with myself or Lisa for the week of May 11th, providing the weather is goodHe did call back and the service was scheduled for Thursday, May 14th; this service should take the better part of a day and I am confident the end result will solve Mr***'s issue If you have any additional questions regarding this, please feel free to contact me at (952) [redacted] Sincerely, [redacted] Budget Exteriors, Inc Production Manager