Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Fence looks very nice again, very pleased Regards, [redacted] thank you [redacted] Great job
Consumer clarification: Here are the documents you requested regarding our Budget Fence complaintCopy of Contract and letters we sent Three Photos – # [redacted] shows correct height/installation of fence in some areas (how it should look everywhere/where you can edge underneath fence with approxinch to inch spacing from ground.) # [redacted] shows string indicating areas where fence in uneven (there are sections; this is one of them) # [redacted] shows the bottom of the fence buried in grass/dirt (there are sections; this is one of them/where there is no or very little spacing underneath bottom bar of the fence)To summarize – Budget Fence has never come to our house to view our complaintThank you, [redacted] & [redacted] ***
Business responded to complaint: THIS FENCE WAS ALREA DY DONE BELOW COST BECAUSE OF THE TIME OF YR, IT WAS FINISHED ON XMAS EVE OF 2013, THE CONSUMER PAID IN FULL AND THE JOB WAS DONE PROFESSIONALLYTHEY CHANGED THE LOCATIONS OF SOME OF THE FENCE ,SO THERE WAS SOME EXTRAWE OFFERD TO GIVE THEM THE MATERIALS A COUPLE PANELS AND POSTS TOTALING , THEY NEW IT WAS DONE BELOW COST AND THERE WAS NO REFUNDS THE COMP INSTALLED AND DID JOB ACCORDING TO CONTRACT, WITH EXCEPTION OF A FEW LOCAT,THAT WER MOVED , THERE WILL NOT BE NO REFUNDS , WE WILL STILL HONOR WARRANTY AND OFFER IS STILL GOOD IF THEY WANT THE XTRA PANELS AND POSTS FREE OF CHARGE, BUT THEY HAVE TI INSTALL, WE DID THE JOB SO QUICK BECAUSE THEY WERE HAVING FAMILY AND DOGS OVER ,SO WE ACCOMODATED THE FAMILY,THI I WERE THE COMP STANDS WITH THIS COMPAINT
Business sent the following update: CK # [redacted] FOR $WAS SENT AND CLOSES THIS CASE
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Fence looks very nice again, very pleased Regards, [redacted] thank you [redacted] Great job
Consumer clarification: Here are the documents you requested regarding our Budget Fence complaintCopy of Contract and letters we sent Three Photos – # [redacted] shows correct height/installation of fence in some areas (how it should look everywhere/where you can edge underneath fence with approxinch to inch spacing from ground.) # [redacted] shows string indicating areas where fence in uneven (there are sections; this is one of them) # [redacted] shows the bottom of the fence buried in grass/dirt (there are sections; this is one of them/where there is no or very little spacing underneath bottom bar of the fence)To summarize – Budget Fence has never come to our house to view our complaintThank you, [redacted] & [redacted] ***
Business responded to complaint: THIS FENCE WAS ALREA DY DONE BELOW COST BECAUSE OF THE TIME OF YR, IT WAS FINISHED ON XMAS EVE OF 2013, THE CONSUMER PAID IN FULL AND THE JOB WAS DONE PROFESSIONALLYTHEY CHANGED THE LOCATIONS OF SOME OF THE FENCE ,SO THERE WAS SOME EXTRAWE OFFERD TO GIVE THEM THE MATERIALS A COUPLE PANELS AND POSTS TOTALING , THEY NEW IT WAS DONE BELOW COST AND THERE WAS NO REFUNDS THE COMP INSTALLED AND DID JOB ACCORDING TO CONTRACT, WITH EXCEPTION OF A FEW LOCAT,THAT WER MOVED , THERE WILL NOT BE NO REFUNDS , WE WILL STILL HONOR WARRANTY AND OFFER IS STILL GOOD IF THEY WANT THE XTRA PANELS AND POSTS FREE OF CHARGE, BUT THEY HAVE TI INSTALL, WE DID THE JOB SO QUICK BECAUSE THEY WERE HAVING FAMILY AND DOGS OVER ,SO WE ACCOMODATED THE FAMILY,THI I WERE THE COMP STANDS WITH THIS COMPAINT