Budget Home Remodeling

January 3, 2017We are in receipt of complaint # [redacted] regarding an Epoxy floor provided at [redacted] .The comments of [redacted] are a complete fabrication and are actionable against him or anyone else who attempts to defame our firm through unfounded and inaccurate informationIt appears that you have sided with [redacted] without obtaining thorough and accurate information from our company and have reduced our credit rating from the "A" group to a B-.Our firm has an outstanding reputation for our products and installationsOur projects include flooring for the Washington military including Hangars consisting of 50,to 100,square feet for the President and other military establishments including the [redacted] Building in Washington and hundred of others since 1932.If this complaint and your response causes us, in any manner, the loss of credibility, reputation, or financial loss we will proceed with litigation against the Revdex.com and to the individual person who handled this matter.We are enclosing a copy of our Warranty which was provided to our clientOur client's "client" has chosen to ignore this warranty and as decided to make this a personal matter for whatever reason.Initially we were contacted by [redacted] , President of [redacted] Company, the prime contractor, and a relative to [redacted] requesting IFC to provide a cost proposal to perform a floor coating along with some small area preliminary repairs [redacted] accepted our proposal and instructed us to proceedWe have had no contact or contractual involvement with anyone within the [redacted] Automobile agency.Prior to his approval of our proposal we stated that the floor was in very poor condition and that there may be some irregularities that may be evident unless the entire floor were resurfacedThe cost of the complete resurfacing of the floor was not in their budget, and [redacted] of [redacted] informed us to perform the selected floor repairs and coat the entire area as initially proposed.We further explained to them that the floor had a number of serious cracks and floor joints that could open up after the new floor was completed, since the coatings could not possibly keep the existing concrete floor slabs from moving and the cracks and/or joints could show through the new floor.The enclosed warranty was provided and [redacted] accepted.Some time later the joints did open up, however [redacted] of [redacted] appeared to be no longer involved in this manner, and [redacted] of [redacted] became the pseudo Epoxy expert, and the source of the project difficulties claiming all types of misunderstood facts on his part and refusing to disavow our warranty.The floor preparation, IFC performed, included shot-blasting to bare concrete and the application of new selected floor area resurfacing as well as the entire floor area application of the specified Epoxy Coatings.We made three separate visits to the jobsite to comply with meeting requests by [redacted] each and every time he requested our presenceWe made a number of offers to appease himIn finality we both agreed to reduce our invoice by issuing a $1,credit which [redacted] agreed to close out the matter.Sometime after this he decided to open up the "case" again and made all types of and defamatory allegations against us.In speaking with the prime contractor, [redacted] , he stated that he thought the installation we provided was good and acceptable, and that he understood about the joints.All of this aside, we returned sometime within the overall discussions and provided a third application of Epoxy to the entire floor at no charge.Please correct your report to reflect the accurate information and events which occurred, and correct our rating to the "A" group which we are entitledIn this manner, we will eliminate the need for litigation against Revdex.com and personal litigation which could be substantial.INDUSTRIAL FLOOR CORPORATION Fred ** C [redacted] , JrPresident and CEO [redacted] *

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
As you can see by the attorneys name, they have someone in the family as counselThe threats are fine, and I am entitled to my reviews and my use of the Revdex.comThis is simple, we (*** *** & ***, also known as *** *** ***) paid a lot of money for the flooringOnly a short time later the floor has failedYou are more than welcome to come visit and see for yourselfWe hired what we believed to be a reputable and honest companyAll we are asking is that they stand behind their workThe install has a warranty and we would simply request that the company stand behind itEvery company has reviews, good, bad and indifferentHow can I be threatened to be sued for a simple and honest review?
Regards,
*** ***

January 3, 2017We are in receipt of complaint #[redacted] regarding an Epoxy floor provided at [redacted].The comments of [redacted] are a complete fabrication and are actionable against him or anyone else who attempts to defame our firm through unfounded and inaccurate information. It appears that...

you have sided with [redacted] without obtaining thorough and accurate information from our company and have reduced our credit rating from the "A" group to a B-.Our firm has an outstanding reputation for our products and installations. Our projects include flooring for the Washington military including Hangars consisting of 50,000 to 100,000 square feet for the President and other military establishments including the [redacted] Building in Washington and hundred of others since 1932.If this complaint and your response causes us, in any manner, the loss of credibility, reputation, or financial loss we will proceed with litigation against the Revdex.com and to the individual person who handled this matter.We are enclosing a copy of our Warranty which was provided to our client. Our client's "client" has chosen to ignore this warranty and as decided to make this a personal matter for whatever reason.Initially we were contacted by [redacted], President of [redacted] Company, the prime contractor, and a relative to [redacted] requesting IFC to provide a cost proposal to perform a floor coating along with some small area preliminary repairs. [redacted] accepted our proposal and instructed us to proceed. We have had no contact or contractual involvement with anyone within the [redacted] Automobile agency.Prior to his approval of our proposal we stated that the floor was in very poor condition and that there may be some irregularities that may be evident unless the entire floor were resurfaced. The cost of the complete resurfacing of the floor was not in their budget, and [redacted] of [redacted] informed us to perform the selected floor repairs and coat the entire area as initially proposed.We further explained to them that the floor had a number of serious cracks and floor joints that could open up after the new floor was completed, since the coatings could not possibly keep the existing concrete floor slabs from moving and the cracks and/or joints could show through the new floor.The enclosed warranty was provided and [redacted] accepted.Some time later the joints did open up, however [redacted] of [redacted] appeared to be no longer involved in this manner, and [redacted] of [redacted] became the pseudo Epoxy expert, and the source of the project difficulties claiming all types of misunderstood facts on his part and refusing to disavow our warranty.The floor preparation, IFC performed, included shot-blasting to bare concrete and the application of new selected floor area resurfacing as well as the entire floor area application of the specified Epoxy Coatings.We made three separate visits to the jobsite to comply with meeting requests by [redacted] each and every time he requested our presence. We made a number of offers to appease him. In finality we both agreed to reduce our invoice by issuing a $1,000.00 credit which [redacted] agreed to close out the matter.Sometime after this he decided to open up the "case" again and made all types of false and defamatory allegations against us.In speaking with the prime contractor, [redacted], he stated that he thought the installation we provided was good and acceptable, and that he understood about the joints.All of this aside, we returned sometime within the overall discussions and provided a third application of Epoxy to the entire floor at no charge.Please correct your report to reflect the accurate information and events which occurred, and correct our rating to the "A" group which we are entitled. In this manner, we will eliminate the need for litigation against Revdex.com and personal litigation which could be substantial.INDUSTRIAL FLOOR CORPORATION Fred ** C[redacted], Jr. President and CEO[redacted]

Review: I had new awnings installed this past spring season. After a heavy rainfall one weekend, I've noticed all of the awnings installed on the right side of my house (garage side) have all leaked water. I called Mr. [redacted] and he stated he was going to use silicone sealant to resolve the problem. I asked him to give me a call when he was going to appear since I normally lock my gate to the backyard. It's the Fall season now and I have made numerous calls which Mr. [redacted] has not returned. I wanted this problem resolved before the Winter season approached. I am not calling him anymore. I've decided to file this complaint since he was not returning my phone calls.Desired Settlement: Mr. [redacted] still needs to honor the contract that he drew up. He's quick to give you and estimate and want a deposit but not as quick to fix a repair. I would not recommend him to anyone else. He has definitely disappointed me.

Business

Response:

I rec'd letter on 11/22/13 went out that day and caulked 2 awning on side of house that was leaking. She also has other awnings on her house that were sold to her years ago. She wanted them caulked ago. I only stand behind them for 1 year on service I also caulk them and every awning on her house for free. I ask her and she told me she would call you and tell you it was done. I guess she didn't.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

However, when business stated that I did not update Revdex.com, I had by telephoning person on the letter and leaving her a message.

Regards,