Complaint: [redacted] I am rejecting this response because: These folks have not be honest since I started dealing with them on the original reservation and the more I have tried to work with them the more they have been deceitfulI called yesterday in an attempt to speak with the [redacted] "***" that I have been waiting for a callback fromI swear it sounded like the same guy who answered the phone and said to hold for [redacted] (with a Heavy Accent), turned around and picked up the phone and said he was ***I tried very hard to make "***" understand the situation while explaining that I was a reasonable Christian man, willing to hear a reason why I should NOT receive my money backQuite honestly, I knew I was talking to the same person I had been all alongI explained that I was an honest man and he replied, "We know how all Americans are so Honest"I told him that I am a firefighter in Austin, and my work would not let me attend the memorial/funeral and that had I known about the cancelation policy, especially when I canceled the reservation, that I could have used the roomIt was too late for me to have a family member use it by the time I saw the charge on my credit cardI explained that I fully understand a hour policy as a standard practice and was trying to comply with that Now I see that the [redacted] s name (Victor) in the response is different that what I was told originally These folks are just not being honestThe Facts still remain: I do not remember ever being informed of a hour cancelation policy when I reserved the room (I bet they tell folks now!)I was not told about it when I canceled the reservationHad I been told then, I would have been able to allow a family member to use the roomI was told a "***" would return my call about the reservation issue and never got one (I had to call back) I have attached three different website captures that show that their hour cancelation policy is not listed anywhereSince I made the reservation by phone, I would assume this policy is listed somewhereI was unable to find itRegards, [redacted]
I am [redacted]. [redacted] @ budget host deluxe inn . In this case [redacted] reserved room for march 7,2015.He call @motel march 6 for cancel the room. when he call for reserved room on feb 7 , 2015 we told him our canceltion policy also check inn and check out time. After that he agree and told fornt...
desk he not able to come but he send some one else. so who come and stay he pay for room. then we wait but he never call back to let us know to someone came and stay or not. very first time when he call he told frontdesk he have a emergancy . so he not able to come. he call agian today march 10 and told frontdesk he forget to cancel reservation. so in case we try to resolve. but he have to pay for reservation
Complaint: [redacted]
I am rejecting this response because: These folks have not be honest since I started dealing with them on the original reservation and the more I have tried to work with them the more they have been deceitful. I called yesterday in an attempt to speak with the [redacted] "[redacted]" that I have been waiting for a callback from. I swear it sounded like the same guy who answered the phone and said to hold for [redacted] (with a Heavy Accent), turned around and picked up the phone and said he was [redacted]. I tried very hard to make "[redacted]" understand the situation while explaining that I was a reasonable Christian man, willing to hear a reason why I should NOT receive my money back. Quite honestly, I knew I was talking to the same person I had been all along. I explained that I was an honest man and he replied, "We know how all Americans are so Honest". I told him that I am a firefighter in Austin, and my work would not let me attend the memorial/funeral and that had I known about the cancelation policy, especially when I canceled the reservation, that I could have used the room. It was too late for me to have a family member use it by the time I saw the charge on my credit card. I explained that I fully understand a 24 hour policy as a standard practice and was trying to comply with that. Now I see that the [redacted]s name (Victor) in the response is different that what I was told originally. These folks are just not being honest. The Facts still remain: 1. I do not remember ever being informed of a 48 hour cancelation policy when I reserved the room (I bet they tell folks now!)2. I was not told about it when I canceled the reservation. Had I been told then, I would have been able to allow a family member to use the room.3. I was told a "[redacted]" would return my call about the reservation issue and never got one (I had to call back).
I have attached three different website captures that show that their 48 hour cancelation policy is not listed anywhere. Since I made the reservation by phone, I would assume this policy is listed somewhere. I was unable to find it. Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: These folks have not be honest since I started dealing with them on the original reservation and the more I have tried to work with them the more they have been deceitfulI called yesterday in an attempt to speak with the [redacted] "***" that I have been waiting for a callback fromI swear it sounded like the same guy who answered the phone and said to hold for [redacted] (with a Heavy Accent), turned around and picked up the phone and said he was ***I tried very hard to make "***" understand the situation while explaining that I was a reasonable Christian man, willing to hear a reason why I should NOT receive my money backQuite honestly, I knew I was talking to the same person I had been all alongI explained that I was an honest man and he replied, "We know how all Americans are so Honest"I told him that I am a firefighter in Austin, and my work would not let me attend the memorial/funeral and that had I known about the cancelation policy, especially when I canceled the reservation, that I could have used the roomIt was too late for me to have a family member use it by the time I saw the charge on my credit cardI explained that I fully understand a hour policy as a standard practice and was trying to comply with that Now I see that the [redacted] s name (Victor) in the response is different that what I was told originally These folks are just not being honestThe Facts still remain: I do not remember ever being informed of a hour cancelation policy when I reserved the room (I bet they tell folks now!)I was not told about it when I canceled the reservationHad I been told then, I would have been able to allow a family member to use the roomI was told a "***" would return my call about the reservation issue and never got one (I had to call back) I have attached three different website captures that show that their hour cancelation policy is not listed anywhereSince I made the reservation by phone, I would assume this policy is listed somewhereI was unable to find itRegards, [redacted]
I am [redacted]. [redacted] @ budget host deluxe inn . In this case [redacted] reserved room for march 7,2015.He call @motel march 6 for cancel the room. when he call for reserved room on feb 7 , 2015 we told him our canceltion policy also check inn and check out time. After that he agree and told fornt...
desk he not able to come but he send some one else. so who come and stay he pay for room. then we wait but he never call back to let us know to someone came and stay or not. very first time when he call he told frontdesk he have a emergancy . so he not able to come. he call agian today march 10 and told frontdesk he forget to cancel reservation. so in case we try to resolve. but he have to pay for reservation
Complaint: [redacted]
I am rejecting this response because: These folks have not be honest since I started dealing with them on the original reservation and the more I have tried to work with them the more they have been deceitful. I called yesterday in an attempt to speak with the [redacted] "[redacted]" that I have been waiting for a callback from. I swear it sounded like the same guy who answered the phone and said to hold for [redacted] (with a Heavy Accent), turned around and picked up the phone and said he was [redacted]. I tried very hard to make "[redacted]" understand the situation while explaining that I was a reasonable Christian man, willing to hear a reason why I should NOT receive my money back. Quite honestly, I knew I was talking to the same person I had been all along. I explained that I was an honest man and he replied, "We know how all Americans are so Honest". I told him that I am a firefighter in Austin, and my work would not let me attend the memorial/funeral and that had I known about the cancelation policy, especially when I canceled the reservation, that I could have used the room. It was too late for me to have a family member use it by the time I saw the charge on my credit card. I explained that I fully understand a 24 hour policy as a standard practice and was trying to comply with that. Now I see that the [redacted]s name (Victor) in the response is different that what I was told originally. These folks are just not being honest. The Facts still remain: 1. I do not remember ever being informed of a 48 hour cancelation policy when I reserved the room (I bet they tell folks now!)2. I was not told about it when I canceled the reservation. Had I been told then, I would have been able to allow a family member to use the room.3. I was told a "[redacted]" would return my call about the reservation issue and never got one (I had to call back).
I have attached three different website captures that show that their 48 hour cancelation policy is not listed anywhere. Since I made the reservation by phone, I would assume this policy is listed somewhere. I was unable to find it. Regards,
[redacted]
The extra night was reimbursed on 8/25/17. The rest of the money, $192.10, was refunded on 8/28/17. With both refunds, the total was $327.70.