Budget I.I.D

I got my device put and I was supposed to have it off in 6 months but I can rarely get a hold of anyone at Budget in the Wichita Kansas area. I was calling and leaving messages and even emailing them as well so I had a paper trail. They would respond to a few emails and never called back. I had the device on for seven months longer than I should have due to nobody getting back to me. Then when I finally reached someone they put in an order to get it removed. Well, they did not send in my paper work to the state showing it was removed until I found out they did not do the proper paper work and had to continually call them to get it sent into the state. Well, now that it took them over three months to send the paper work in I have to defend myself in court due to the state not getting my paper work and I still cannot get anyone to return a call or email. I find this to be a BS way to run a business and scam people out of their money. I would NEVER recommend these people!

My bad experience started at the place of installation in Topeka KS. Dougs Service Center is a dump of a garage that is extremely dirty, ?I would expect this type of business in the ghetto somehwre. There is very little parking for customers and the place is chaotic at best. AFter Ihad the deviceinstalled I had terrifying experience with a man who followed me almost home. I had problems with my device from the beginning. When I went to complain about the problem of incorrect dirt blows, they laughed at me! I had to call Budget IID many many times becuase I kept getting false positives. I would blow and start my car, and then about 5 min later I would I would have to blow again and it would give me a dirty report. This company charges $50 for every dirty blow so this could get very expensive witha faulty device. This company is cheap but you really need to look elsewhere for an interlock device.

Jessica is great at her job she is very friendly super professional and I love dealing with her when I ever I have a issue she needs a promotion ASAP keep up the good work Jessica

I have had this thing on my car for 2 years now. Jessica has been very helpful with getting my interlock off in a timely manner. Great customer service. Will definitely recommend Budget IID to anyone who is “unlucky” enough to have to get one installed on their car!

ARIZONA INTERLOCK LLC (SCOTTSDALE -TEMPE) - BUDGETIID ARIZONA IGNITION INTERLOCK
I got my interlock installed for $50 at another shop and I think I'm in the clear with Arizona Interlocks... WRONG. I received emails from their third party billing company (yeah that's correct, it's as sketchy as it sounds) saying that Hector and his company installed my device that day and that I would be facing legal penalties because I never got my device serviced. So now my driving privileges are in jeopardy because of either Hector's lack of competence or his desire to screw people out of their money.

This company was such an appalling experience and if I even hear a stranger on the street mention that they're going to get an interlock installed by them, I will go out of my way to tell them not to. It's pitiful what Hector is running over there.
Budget and Arizona Interlocks have an amazing business relationship and we take pride in our customer service or any issues regarding your IID or billing.
CHECK OUT Revdex.com!
Business Management
Mr. Dustin J. Creek, Managing Member
Mr. Allan Taylor, Managing Member

Budget IID We have been with Budget for 3 years my husband got a DUI. They promised a free install and removal of the device in our vehicle. But when it came time for the removal they charged us $160.00 to remove the device! They not only lied to use but were also hard to get a hold of when it came time to recharge the device each month! I would not recommend this company!

An interlock, clearly heavily used, was installed on my car. I was not told certain fragrances make the unit malfunction and blow over. An interlock, clearly heavily used, was installed on my car. I was not told certain fragrances make the unit malfunction and blow over. First, there we're no issues for several months. I sprayed the fragrance and the unit began acting up. I was locked out of my car and had to pay for the shop that installed it to come to my house $50. Plus, a violation fee $54 because the unit blew over. I requested a refund and contacted them immediately. However, they've still not responded. Following the service the interlock began to go off and the service light was on again three days later. They pulled the data and there we're no violations. They said they don't know what the problem is and to contact Budget IID directly. So, about a week later the thing is going off AGAIN. It was a Friday, and the guy said "we're not open on Friday" however, their hours are 9-5 PM M-F. They're never in the shop. He had me meet him at his other job which was about 30 minutes, one way, from my home. He pulled the data and said he doesn't see any violations. However, I was emailed via Budget and they charged me another $54. The first violation wasn't my fault and they're not working with me to resolve. The unit continues to malfunction. And, they charged me another $54 for something that didn't happen. I am about $25 grand into this DUI issue. And, I am starting here with Revdex.com to see if they're going to work with me. Or, if not...I will go ahead and hire another attorney. What's another ten grand when I've already spent $25? I would like for the to acknowledge the issues at hand. Come up with a reasonable solution for both parties, and replace their malfunctioning device with another one so I don't have to continue to waste my time going back and forth to the shop that's never open. Desired SettlementI want my money back for these false violations that weren't caused by me. And, I want a replacement unit as it's very evident that there's an underlying issue with the product. I also advise that you make it extremely clear to new customers that certain products will make your machine malfunction. Business Response Customer provided Brand New Unit at the time of install on 3-1-2016. It was not heavily used as he stated. On the data report it shows he , blew 3 times over the limit for an ignition interlock. Customer stated he sprayed air freshener, but it was over the course of 17 minutes, that he took the three tests. Air freshener do not record this high readings. The contents also dissipate faster than 17 minutes. If customer goes to service center and duplicates his actions with freshener, and device replicates BAC readings, we will refund him his money. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Sure, I'll do this. But, I am not using my vehicle because it stays in there for DAYS. I'll bring the same air freshner that causes their unit to fail...we can use their car. It's very evident that they don't know their own product and that they don't understand simple chemistry. To assume something sprayed, such as an air freshner, dessipates in 17 minutes that causes their unit to malfunction is evidence of their severe lack of knowledge. They are placing blame without fully understanding what the real issue is because due to requirements they believe they can just bill and not provide any customer service. As they continue to waste my time I'll be video taping the "duplication" and cross writing reviews with the link. After you're proven wrong I recommend you listen to your customers rather than automatically place blame. I hope that with my wasted time I'll at least enlighten your intelligence on your own products and I hope others who you've blown off become aware that you're nothing but a thief. Not everyone on your state enforced program is a bad person. Quit treating them like it. Absolutely ridiculous. Final Business Response We are not sure shops keep boxes, but we do have an account management tool with history of a device. The service center can provide this to you upon request. Please provide your evidence, the device was "heavily used" That would include signs of wear at the time you received the device. We spoke to the service center you admitted to the moving violation and provided a explanation for it. We do not set the parameters for violations, this comes from ADOT. The report for the moving violation was reported to ADOT, but the customer can call into our 844-551-4883 number and be provided online access to his file, and submit a written explanation of the reason for the violation. We can then go to ADOT on your behalf. If the explanation has validity, we will waive the violation fee. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They are deflecting the original issue. And, they mentioned showing me that the device was new in box yet contradicted themselves by saying they have a system they can show me...if I want to see it. Which means they haven't "proved" to me anything. All they do is deflect blame when all they have to do is consider the fact the device might be faulty. Instead, they get offended and call me angry. Interesting response. If you go back and read the original complaint you can see all they do is dance around the original issue. And, they continue to waste my time. I'll figure it out on my end.

My credit card was charged for charges on my daughter's account & I did not authorize it.My daughter had an ignition interlock & Budget has her debit card # to charge her. On 11/20/15 she asked me to pay a charge with my credit card, as she did not have enough in her account. She agreed to pay me back, which she did. Then sometime later I noticed a charge from Budget as I was looking at my statement online. I called their billing dept & spoke to a man & explained that the 11/20 charge was a 1-time charge only & asked him to remove the charge, which he did. I also asked him to remove my cc number from their system, & he said he would. Then on 3/30/15 they charged my cc $54.58, & on 4/15 they charged my cc $82.35. These are unauthorized charges, as my daughter [redacted] is almost 40 years old, she signed the contract & is responsible for her own bills. Please get these charges removed from my cc & Budget needs to remove my cc# from their system. Budget told my cc co. I added my cc# to my daughter's account, which is untrue.Desired SettlementI want Budget to remove my credit card number from their system & reverse the $54.58 & $82.35 charges to my credit card, as these charges were not authorized by me. They should not have my credit card number in their system.Business Response We do not have any record of a [redacted] as a current or past customer of Budget IID. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Their customer is[redacted]. I am the mother & they charged my credit card without my permission. I called to make a 1-time payment to her acct. In Nov of 2015, & she paid me back. Apparently they kept my cc# on file & they charged two additional charges to my account when they could not get her debit card payment to go thru. I am not responsible for her bills.Final Business Response [redacted] can call 844-551-4883 ext 2 and ask for Dean who is head of the billing department with regards to dispute. [redacted] is aware we are making an exception to policy of only talking to the customer, since her daughter is no longer a customer, and refuses to call into Budget for any follow up. Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Today I spoke with the head of the billing dept & based on history he was able to locate in Budget's system, he agreed to back out all charges to my credit card. Once this is done, dispute will be resolved.

Budget IID contracts out independent contract servicers that handle install, updates, services calls etc. They are only involved in billing. I signed up with Budget IID, through one of their contractors, on 5/17. My initial interaction was when the contractor arrived at my home to install the device and then a number of charges started appearing on my debit card statement. So, on 5/17, I started correspondence with Budget IID questioning the multiple charges, with one main one standing out, a charge of $26,99 for install, when install is advertised as free through their contractor, but I did pay him $75 to come to home for an install. So, a large chain of emails began between Budget IID and myself. Although they advertise that they operate with"24\7 customer care support. We never leave you with unanswered questions. Our staff knows that a DUI charge is certainly no laughing matter. We're here for you from day one." it is a farce. There is one phone number, which is staffed by 1-2 people only during certain hours. I never was able to work through the billing issues on the phone, but only got numerous emails back and forth attempting to convey that all charges were correct. There are many emails to back this up.Then problems withe the equipment started and I once again started reaching out to Budget, with minimal response, I was using the device and receiving numbers that did not correlate with the amount of alcohol I had consumed, which resulted in violations and I had to pay fees to get the equipment reset. One day, I blew into the device is it ressponded, "Hi." Not "high," but H="Hi" as in a greeting. So, I called the [redacted] and had them witness this reading. I was told by the officer that he had "never seen anything like this and gave me an incident report. I then repeatedly reached out to Budget IID with a goal of getting full reimbursement for all fees paid up to that date, which as that point was around 6/21. Fees and fines totaled about $300. Ultimately,I reached a "Quality Control" manager who recorded only the issue where I had called the [redacted]." He maintained that the equipment was operating correctly and did not want to address any other issues. He repeated asked me, "so want you are telling me is that you would like the equipment removed?" I repeatedly told him "no" and he kept asking the same question. At that point I terminated the call. There was recently and additional billing issue that I can clearly illustrate through email exchanges that assigns culpability to Budget IID as well as all of the other issues, which are well documented. I can provide email transcripts, photos, eyewitness testimony from my partner as well as the [redacted] offer who wrote up the incident. Desired SettlementRefund or major fee adjusment. Business Response [redacted] was installed on 5-17-2016. He called in on 5-25-2016, and inquired if all tests were sent to the state, because he was "playing around with the device, and testing it like a breathalyzer." He was informed not to play around with device, and reports were sent to the state. [redacted] again called in to Budget IID on Sunday 5-16-2016 claiming device issues. He was forwarded to his service center where they dispatched a mobile tech to [redacted]'s residence. After multiple tests, the tech determined the interlock device was preventing the car from starting as designed. The data logs revealed a start up had been attempted, and due to the extreme high levels of blood alcohol detected ,went into a block start up state for 5 hours. [redacted] was notified of this, but would not accept his explanation. According to the tech [redacted] was asking for a refund of all of his money for his inconvenience. Throughout the following week [redacted] called in multiple times insisting Budget IID refund his money.Our staff explained to him each time that our device was working correctly, according to the program, and that he was not entitled to a refund. As a courtesy, we did not charge [redacted] for the mobile service, but he kept insisting on a full refund. It should be noted [redacted] said to the tech he had been drinking alcohol beverages the night before the incident, and openly admitted to our staff in recorded conversations, that he has a problem with alcohol. We have determined the device worked as it should, and prevented Mr. Capon from driving while intoxicated. We also advised [redacted] once we had completed our internal investigation report, it would be forwarded to the MVD. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Budget IID is diverting from the numerous emails I sent to reconcile charges that were never disclosed to me, readings that made no sense when no alcohol was consumed, a reading of "HI," which is indicated nowhere on their product description, which is when I called the [redacted] to witness the reading. Once again, the officer stated that he had "never" seen anything like it and verbally determined that "I was not impaired."I have a copy of the incident report from the [redacted], a photo of the "Hi" reading, emails regarding charges that could not be explained and it is incorrect that they "did not charge me" for the mobile service. Not only did I give the tech a check for $75, but they also charged my partner's card $50+ dollars numerous times for the reset. Then, they harassed me in numerous emails that the charge was only pending, which means the funds were only being held by the bank and not released. I have an email trail of that as well.Basically, their product is in "beta," which was substantiated by the tech. Also, the tech agreed that a reading of "hi" means nothing. In addition, the company is impossible to reach and does not offer service as advertised. Also, any problem with alcohol I may have is personal business and Budget IID does not have clinicians on their staff.It is my belief that their equipment is in "beta" mode and not ready to be offered to the public before all the kinks are worked out, their billing methods are lacking and not transparent, there is no description on any of their literature to describe a reading that says "hi." They never offered any sort of concession and they are using false advertising on their web page as they are completely unavailable.I would like to pursue this matter further.THankyou,[redacted], MS, MBA Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This company has refused to accept any responsibility whatsover. There are numerous people,including [redacted] and [redacted], along with documentation that will contradict all they claim. Final Business Response "A $75 charge for removal was never explained to me" Is an inaccurate statement from [redacted]. [redacted] acknowledges with his signature on the service agreement the removal charges ( see attached) Budget IID did not charge early termination, because we asked [redacted] to come in and remove his device due to the multitude of concerns we had. Including but not limited to his issue with violations, while admitting drinking alcohol the previous evening to our tech, and problems with alcohol in a recorded conversation he had with our back office. Our concerns also were due to his solvency. He gave us another person's debit card, which did not have sufficient funds for a violation reset. He says that he told [redacted] it was a one time charge, but the service center does not recall this, and there were no notes he even called billing about this. To this day, he has not offered another card to make good of the removal fee. If he calls into billing they will be more than happy to accept a different card, and refund [redacted] card. In addition he also bounced a check for a mobil service, and his offering to make it good was to have the tech come to his house, and write another. We are in the service business, and do everything we can to help our customer's. [redacted] was the first customer we have ever asked to remove his device.