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Budget Inn East

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Budget Inn East Reviews (1)

Below is the requested information regarding the above complaintent. Our
records indicate the following....

[redacted] and [redacted] rented room [redacted]from us on the Self of October at 12:02am. We did not receive a
complaint from the guest until the night of October 5th. [redacted] and
J[redacted] came down to the office after- 6p.m. complaining that they
had seen a bug in their room. They asked if they could get a refund and check
out of their room. The flout desk clerk explained to them that we do not do
refunds, (which they signed and initialed the rules at check-in that stated
this) but he would put a work order in for maintenance to take care of the
issue. Both
[redacted] and [redacted]. were still not happy with the front desks response
and started being very rude and cussing at the clerk, [redacted] stated that she
would come back in the morning and talk with management. On the 6th
of October [redacted] came down to the office with a piece of paper in her hands
asking for management. She was told management would not be in until 9am. She
gave the front desk the piece of paper and said it needed to get to management
and she had better hear something today. The front desk staff put the letter in the managers'
mailbox. Maintenance then went to room [redacted] and offered to do pest control, but
[redacted] was very rude and defensive and told maintenance they were checking out
and he could spray after they left. We did not hear nor see [redacted] or [redacted]
all day. [redacted] did not return to the front desk until the morning of October 7th
around ll:20am asking for management. Management talked with [redacted] and both
parties agreed that [redacted] and [redacted] would pay for the nights they stayed and
management would refund the guests for the remaining days. [redacted] and [redacted].
were charged a weekly package deal of $196.00 for 7 days. They only stayed 3
days at $40.00 a day which equals out to $120.00 and were refunded the other
$76.00, The Kings Inn Hotel already resolved the issue with giving the guest
back a refund for the remaining days that they were unable to stay. Attached
are copies of the guests' cheek-in papers, the rules that the guest signed and
initialed, and a copy of remarks that were logged during the guests stay. If
you have any further questions, feel free to contact me at 317-353-9781.
Sincerely.
[redacted]
Property Manager

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