Budget Muffler & Brake Reviews (1)
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Budget Muffler & Brake Rating
Description: Mufflers & Exhaust Systems, Brake Service
Address: 4699 El Cajon Blvd, San Diego, California, United States, 92115
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Review: I took my car in to Budget Muffler because it was leaking oil. I authorized them to repair the oil leak. When I got the car back, the check engine light was on and the car was having trouble accelerating. When I took the car to a different mechanic, he looked at the engine and noticed that the crankshaft position sensor had been unscrewed. When he screwed it back in, the car drove smoothly and there were no engine problems. I am claiming that the mechanics at Budget Muffler intentionally damaged my car in order to get me to return and pay them to fix it.Desired Settlement: I don't need my money back. I just want the mechanics at Budget Muffler to realize that they should not take advantage of their customers like this.
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Response:
This is response to a complaint. complaint #[redacted]. Budget Muffler and Brake. I am so surprised to get a complaint. We are a very busy shop and we have been around since 1941. we have owned the shop since 1980. we live off of repeat business and reputation. taking good care of our customers and making them feel like family is our speciality. I am very upset that a customer left feeling like she was taken advantage of. we have never done that or never will. if you look at our reviews you will see that our customer are very happy. when the customer came back a couple of days later with a problem we offered to inspect the car but we were super busy and she could not leave the car. if we would have had a chance to look at the car I am sure we would have found the loose part and been able to tighten it up for her just like the other shop did. I emailed a response to the customer but did not get a response back. we are very sorry for an unhappy customer. we hope that she will give us another chance to make it up to her. we would love to have her as a lifetime customer. we believe the difference between us and other shops is that we care about our customers and we try to give the best service to everyone.