Budget Remodeling

Thank you for contacting us about your concerns, after careful research into this matter I have determined that all paperwork was completed for a spot delivery A spot delivery is a means in which all automobile dealerships deliver a car when it is after hours for the lenders used and a definite approval has not yet been given This is a very common procedure used until financing can be finalized the next morning or on Monday In this particular situation the vehicle was purchased by the customer on a Saturday (most lenders are closed later in the evening on Saturday and all day Sunday) however, financing was secured on Monday The customer was informed that financing was secured on Monday During the conversation about financing being secured the customer mentioned that the check engine light had come on Although, we sell used cars with a Buyer's Guide (AS IS NO WARRANTY) in all of our cars and we also have them signed by every customer(including yourself) that purchases a vehicle from us, whether it be a spot delivery or a funded delivery, we still instruct the customer to return the car for diagnostic testing as he only had the car for two days I understand that the salesperson informed you that you could not have a refund back however, the paperwork that you are speaking of which was spot delivery paperwork was never received The only person aware that you had requested your money back was the salesman I was unaware that you were requesting your money back until now I would like to thank you for considering our offer made in which you could come back and purchase another vehicle and we would apply the $1,towards another vehicle of your choice I understand you feel that a vehicle from us would not be free of all mechanical issues Unfortunately, a used car is just that we do everything we can to make sure a car is running well however, things come up like a check engine light and all we can do is take care of it just like we did when you brought it back to us It is unfortunate that you had personal things going on that prevented you from keeping the automobile because I feel you would have been happy with the repairs made I understand you are still requesting a refund of the $1, I have some concerns; The vehicle in question was driven for a large amount of miles in the two day period you had it until it was returned for diagnostic testing All paperwork was completed for a spot delivery Nothing changed, on the paperwork, the loan documents were the same, the down payment was the same and the payments were the same thing quoted to you at time of delivery You placed automobile insurance on the vehicle accepting delivery This holds you liable for the purchase of the car South Carolina does not have a cooling off period pertaining to automobile sales You informed us verbally that you did not wish to purchase the vehicle weeks later you stated it was due to personal reasons We have never received anything from you in writing requesting your money back South Carolina does not have a cooling off period for the purchase of a car This only applies to door to door sales You declined purchasing a service contract South Carolina Law does not provide consumer protection when purchasing a used car You came into our dealership on October 5, At this time I do not feel we are under any obligation to return the $1,to you for all of the reasons stated above Thank you for your time

*** ***,
*** *** messages are checked once a day which is what the voicemail states. We must have missed the one you left. Your "WE OWE" will be fulfilled as agreed and your referral fee will be paid as agreed. We closed for business on 9/30/due to
circumstances beyond our control. We had to clear the building and just finished that yesterday. We are in the process of sending letters to all of our customers letting them know our PO Box number to reach us at and we have the phones transferred to our home. We have every intention of full filling our obligations to our customers. I apologize that we did not receive the message you left. I did look your information up and placed a call to you and left you a voicemail. Please contact me back at the dealership number at your convenience. I am at home getting the letters completed today and have been answering calls today. I apologize for any inconvenience this has caused you
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Good afternoon,
I wanted to take the time to thank you for your offer of offering me the 1,dollars towards another automobile from your car lotI discuss the offer with my family before making a decisionI have decided to decline your offer. At this time I am not confident in purchasing a vehicle from your dealership with the current situation. I felt that this is a very genuine offer and I do appreciate the offerI have no negative feeling towards you personally although I feel the situation with the salesman and the automobile was unfair and and unjustThe paperwork regarding the agreement was never completed which makes the sale invalid. I am although requesting my refund of $1,dollars of the down payment that I madeAgain I do apologize for any inconvenience that this may cause you or the company of Walden AutomotiveI would hope that we could resolve this matter without further actions. Thanks again and hope to hear from you soon

After careful review of the vehicles in our system that *** *** was involved with one for him and one for his girlfriend this is the correct information on this account
Mr*** came into our dealership on 10/5/and test drove a VW Passat Mr***
stated he liked the car and decided to buy it after test driving in Mr*** completed the necessary paperwork for a SPOT delivery which means that with it being Saturday we could not secure financing for him so we would have to wait until Monday to secure financing However, we never let our vehicles leave the lot unless we are pretty sure we can get financing for our customer Mr*** did sign all the necessary paperwork for spot delivery including a Buyers Guide stating it was sold as is no warranty Mr*** also added insurance to the vehicle he was going to buy On Monday 10/7/we were able to secure financing for Mr*** on the VW Passat with UACC*** *** the salesman contacted Mr*** to inform him of this and was not able to speak with him but left a message Mr*** contacted *** *** and stated the check engine light had come on and wanted us to look at the vehicle before he signed any paperwork Because we believe in providing excellent customer service we did agree to have it looked at to determine the reason the check engine light came on however, we did not have to do this as it was sold as is no warranty and Mr*** turned down the option to purchase a warranty Mr*** informed Mr*** to bring the vehicle to our lot so we could get it looked at Once the car got to the dealership and the salesman went to take the car to get serviced he wrote down the mileage which is part of our procedure when the vehicle belongs to a customer Mr*** noticed that miles had been put on the car from 10/5/- 10/7/ We took the vehicle to the shop got it diagnosed and had the problem fixed and it was completed on 10/7/ Mr*** made several attempts to contact Mr*** to let him know his car was repaired and that he needed to finish his paperwork as we still had his loan approval with UACC After days we normally report the vehicle stolen if a customer does not follow through with the spot delivery agreement to return the vehicle if the paperwork has not been completed We did not do this and in fact gave Mr*** the benefit of the doubt that there were circumstances surrounding his not returning our calls or returning the vehicle Two weeks had gone by with Mr*** continuing to call and text Mr*** Mr*** finally returned to the dealership stating that he had just received a telephone call from his mother saying she just got eviction papers and was being evicted at that very moment Mr*** informed him that was against the law for them to evict her with no notice Mr*** stated that due to the circumstances with his mother being evicted he would need to get his $1,back to help her get into a new house He stated he no longer wanted to buy the vehicle We explained to him that we had the car sitting on our lot for two weeks and could have sold the car numerous times not to mention that he put miles on our car in two days It is customary for us to charge cents a mile if a customer takes our car and drives that many miles in a two day period Mr*** was informed of this at that time We also explained that we are not a rental car company and we do not put people in our cars to drive for the weekend and not return to finish their paperwork up at requested by Mr*** on 10/7/ We do not feel we are liable to give Mr*** the money back for a car that he took spot delivery of and purchased automobile insurance on all of these factors indicate he had every intention of buying the car however, it is evident now that he wanted to use our car to go somewhere and that is the reason miles was put on our car in two days treating a spot delivery like a rental cars in which it was not We are under no obligation by law to return the $1,because we DID get financing for him as agreed Mr*** is the one that decided not to follow through with the paperwork and in fact avoided numerous telephone calls made to him to get his loan paperwork signed By law we do not need to keep paperwork other than the credit and credit application beyond months if the customer does not follow through and purchase a vehicle All information has been shredded in compliance with the Gramm Leach Bliley Act It has been plus months since Mr*** took possession of the vehicle in question therefore there is no paperwork available However, I assure you that we do not miss a step with the paperwork with any customer including Mr*** We no longer use UACC as a lender but we are trying to see if they at least have the credit approval from plus months ago It is doubtful because all lending companies must follow the same laws when shredding documents and complying with the Gramm Leach Bliley Act
Please feel free to contact me with any further questions
*** *** Owner

I took my car to the DMV and they told me I had a Malibu when that's not the car I have they looked it up twice they got me in the wrong cary

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am responding in reference to the Revdex.com complaint number 10212078 sent to us by the Revdex.com on September 15, 2014 concerning the purchase of a 2009 [redacted] F-150 VIN #[redacted] by [redacted].  Our recorded state that [redacted] came to test drive the [redacted] F-150...

for the first time on Wednesday August 27, 2014 and then again on Tuesday September 2, 2014.  The asking price for the truck was $14,688 however, [redacted] and our Sales Manager [redacted] came to an agreeing price of $13,500.  [redacted] asked [redacted] to take the truck off line and hold it for him until he was able to get his money together to buy the truck.  This was agreed upon with the customer and the customer put a $500 check down that he dated for 9/3/14 and wrote in the memo line "Deposit hold Wed. 9/3" until he could make the check good.  The customer was informed that is was nonrefundable due to the fact that we were pulling the truck off line.  [redacted] agreed that the deposit to hold until 9/3/14 was a not refundable due to the fact we were pulling it off line and we would not be able to sell it.  On 9/3/14 [redacted] called his salesman [redacted] to say the $500 check was now good and we could deposit the check.  We deposited per his instructions on 9/3/14.   On 9/4/14 [redacted] called to see if he could take delivery of the truck on Thursday 9/4/14 because he needed to pull a boat.  We agreed to let him take delivery of the truck on 9/4/14 and he again asked that we hold his $13,000 check until funds were available and we agreed.  On 9/5/2014 [redacted] wife came to the dealership to make us aware of some mechanical problems the truck was having.  On 9/5/14 a 2nd we owe was done up and we agreed and signed off that the repairs would be made we informed him we would make the truck right.  At this time [redacted] the salesman was informed by [redacted] that the check wrote for $13,000 would have available funds early/all day Monday 9/8/14.  After agreeing to this with [redacted] she made a phone call to [redacted] to discuss this with him.      Prior to speaking to the husband [redacted] requested a refund for the of the $13,500.  [redacted] gave her the $13,000 check back.  [redacted] spoke to [redacted] after [redacted] spoke to him and informed him we had taken the car off line and the $500's was nonrefundable as agreed on September 2, 2014.  He explained to him that we had 2 customers that had looked at the truck but because we took a check for $500 to hold the truck.  He informed him that if we sold the truck out from underneath him when he had placed a hold on it that would be unethical. 
Our signs state 100% Customer Satisfaction is our # 1 Goal.  We did everything we could to make the sale of this truck satisfactorily therefore, I do not feel that we are representing false advertisement.  The first WE OWE signed by the customer had nothing on it.  We signed another with the customer on 9/5/14 putting the things that were wrong with the truck on it and agreed to fix the truck.  The customer decided that he did not want the truck even if we repair it and we gave him his $13,000 check back that he asked us to hold until 9/8/14.  [redacted] was fully aware that the $500 would be nonrefundable if he did not purchase the vehicle.
We will not be refunding [redacted] the $500 however, we will be happy to use the $500 towards another vehicle if he so chooses.
 
Thank you,
[redacted]
See Attachments

Thank you for contacting us about your concerns, after careful research into this matter I have determined that all paperwork was completed for a spot delivery.  A spot delivery is a means in which all automobile dealerships deliver a car when it is after hours for the lenders used and a definite approval has not yet been given.  This is a very common procedure used until financing can be finalized the next morning or on Monday.  In this particular situation the vehicle was purchased by the customer on a Saturday (most lenders are closed later in the evening on Saturday and all day Sunday) however,  financing was secured on Monday.  The customer was informed that financing was secured on Monday.  During the conversation about financing being secured the customer mentioned that the check engine light had come on.    Although, we sell used cars with a Buyer's Guide (AS IS NO WARRANTY) in all of our cars and we also have them signed by every customer(including yourself) that purchases a vehicle from us, whether it be a spot delivery or a funded delivery, we still instruct the customer to return the car for diagnostic testing as he only had the car for two days.  I understand that the salesperson informed you that you could not have a refund back however, the paperwork that you are speaking of which was spot delivery paperwork was never received.   The only person aware that you had requested your money back was the salesman.  I was unaware that you were requesting your money back until now.
I would like to thank you for considering our offer made in which you could come back and purchase another vehicle and we would apply the $1,000 towards another vehicle of your choice.  I understand you feel that a vehicle from us would not be free of all mechanical issues.  Unfortunately, a used car is just that we do everything we can to make sure a car is running well however, things come up like a check engine light and all we can do is take care of it just like we did when you brought it back to us.  It is unfortunate that you had personal things going on that prevented you from keeping the automobile because I feel you would have been happy with the repairs made.   I understand you are still requesting a refund of the $1,000.  I have some concerns;1.  The vehicle in question was driven for a large amount of miles in the two day period you had it until it was returned for diagnostic testing.  2.  All paperwork was completed for a spot delivery.  Nothing changed, on the paperwork, the loan documents were the same, the down payment was the same and the payments were the same thing quoted to you at time of delivery.  You placed automobile                    insurance on the vehicle accepting  delivery.  This holds you liable for the purchase of the car.  3.  South Carolina does not have a cooling off period pertaining to automobile sales.  You informed us verbally that you did not wish to purchase the vehicle 2 weeks later you stated it was due to personal reasons.  4.  We have never received anything from you in writing requesting your money back.  5.  South Carolina does not have a cooling off period for the purchase of a car.  This only applies to door to door sales.  .
        6.  You declined purchasing a service contract.  7.  South Carolina Law does not provide consumer protection when purchasing a used car.  
8.  You came into our dealership on October 5, 2013.  
At this time I do not feel we are under any obligation to return the $1,000 to you for all of the reasons stated above.  Thank you for your time.

Review: The contractor tore my bathroom wall up to get to the water pipes, spilled the pipe cleaner on my floor and it won't come off, now I have a purple stain on the bathroom floor. Also spilled the purple cleaner on my white scatter rug. Put the on/off handle upside down. Removed the copper pipes in bathroom and took without permission, I called him and asked him to come back and make everything right. He won't return my calls.Desired Settlement: I want him to pay to fix the things he destroyed in my bathroom and also I want the copper pipes back that he took without permission. And the faucet is not properly installed.

Business

Response:

Re: Complaint ID [redacted] Before I began work on the client’s bathroom, she requested an estimate for work on her floor to repair the protruding subfloor through her linoleum. The floor was already in a damaged condition before work began on the work enumerated in the contract. The client stated that she was unconcerned with any damage that might occur to the floor because the floor need repair/replacing anyway. This is why I assumed that she requested an estimate from me for repairing the bathroom floor. The shower handle was indeed installed correctly but the client was unfamiliar with that particular design and it’s functioning. Any waste material removed from the client’s premises was placed in the client’s own garbage. I did not remove any copper pipe from the client’s premises. When the work was completed, the client inspected and approved the job. She made final payment and expressed that she was satisfied with the work. Regards, Nicholas Brizzi

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In response to complaint ID [redacted]. Mr Brizzi's statement that I had solicited an estiment of repair for a protrusion in my subfloor is completely untrue. The floor does have a slight protrusion , how ever he was not called here to fix the floor he was called here for a plumbing issue. Mr Brizzi also said he had a contract, there was no contract or a discussion of a contract. But if Mr Brizzi has a signed contract I would like to see it. The tile on the floor is the issue, it is now damaged because of the spilled LO_VOC primer that Mr Brizzi spilled on the floor in two different places. I was told by a carpenter that the protrusion in the floor could be repaired under the house there for the tile would not be disturbed. Mr Brizzi profoundly apologized for the mess he made on the floor and assured me that he had a cleaner that would remove the stain. As for the shower handle it was installed incorrectly and I have pictures as proof. The plumber that repaired the faucet actually laughed when he saw how the faucet was installed and he also told me the primer stain would not come off the floor. The waste material included the copper pipes which was replaced with PVC pipes was not left in my trash. Mr Brizzi left here with the copper pipes in his tool bag, the rest of the trash was left on my bathroom floor. I of course paid him what he said I owed "which was $315.00 dollars which was a very high price to install a faucet with the promise he was to retune to fix the damage and the faucet the following week. He did not return like he said he would and would not return my phone calls until I sent him a registered letter. He called and asked what he could do to make things right I told him he needed to get the stain off of my bathroom floor, but he wouldn't commit to doing anything. Regards,[redacted]

Business

Response:

Like I said the shower valve was installed correctly, and yes that’s what she did call me for initially, she also wanted a price for redoing the linoleum floor from a previous contractor that she said messed it up and to price it. After I was finished….fact is I came to her house did what she asked and she accepted the finish job and paid me. As she was paying me she told me “not to worry about the access hole she can fix it because she’s a good carpenter and that she know that’s what needed to be done to install the new valve. And it is not tile on her floor it is a sheet base vinyl carpet (linoleum) She also said don’t worry about the floor because she going to have to replace it anyway. And then paid me for the value installation.if she was unsatisfied with any of the work she shouldn’t have paid me. But she was satisfied and she paid in cash...and yes there was a work order. .and that is a contract.(.further more as for the carpenter who told her he can fix the protrusion from the previous contractor ( not me) it from under the crawlspace that’s impossible.. she is not telling the truth. And for the waste of three small pieces of copper pipe about three inches long each was put in her trash outside. There was no trash left on the project when I left..If all these accusation were true why was she satisfied then and also paid me…I never promised to come back to fix damage that was cause by any other contractor before me..

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There was no other contractor doing work in my bathroom, my son is a pipe fitter and he came up and braced the pipes in the wall so the faucet would install properly. I don't want my wall fixed, I would be satisfied to have my floor restored to its original condition either by removing the stains or replacing the linoleum floor. Thanks [redacted]

Business

Response:

Like I said, the floor was in bad shape before I started the work and to fix the previous damage by the previous contractor the linoleum and the subfloor would have to be remove.. ,,and U told me not to worry about ,, and to just install the valve.....and I did....and that is all we agreed apon.....

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Regards,[redacted]