Budget Rental Truck

Customer signed time in and out . Customer also signed before job started that we have the right to accept cash only. With that being said we do not in force that .Our credit card machine was not working that day unfortunately so our only other form  of payment is cash .We do not pro rate hours...

that is in our contact also .As far as the fuel charge customer was told there is a tax . All the issues customer is complaining about were all presented in writing and agreed before job started.If customer had problem with term after job is completed is not the time. We do try to do the best we can for informing all our customers upfront if something is not understood the contract is there before hand . We will not be issuing a refund based on paper work .All copies are available if needed.Thank you

We will settle for the amount she mentioned We need a letter to us stating that she is willing to settle for the amount agreed.Letter needs to be sent to FamilyMoving&Storage [redacted] attention claims.Once we receive we will issue a check within 7 working days.Thankyou