Budget Self Storage

Initial Business Response / [redacted] (1000, 11, 2016/01/11) */ I have spoken with her and have gotten her account in lineShe owed us money and was latei think she got him on board that day and they both filed a complaintWe have the bill straightened out and everything has been taken care of

Complaint: [redacted] I am rejecting this response because:giving a customer a few hours to respond is not good business You should know at least to 2weeks before-not to two hours There would not have been an issue if u had a system in placePaying in full was never an issueI dont know why that was in your response.The l ate fee is the issue which u always have the option to reduce or waiveSincerely, [redacted]

Initial Business Response /* (1000, 10, 2016/01/11) */
The office was closed that day he came due to an emergency

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Hodge Electric CoInc. regarding complaint ID ***.Regards,*** ***

When we spoke on June you asked me make a direct payment for your your check dated April 26, that did not clear in the amount of $The collection agency fee is $That is when I told you I would call them to see if it could be stopped from going into collectionThen I called
you back with their answerI spoke to them again requesting they waive their $feeThey agreed to waive it this one timeA class group photo was delivered to school for every student who ordered one so I am puzzled as why you did not receive yoursRegardless we will consider the $a refund to youI am sorry the situation arose because we are not staffed to handle "bounced checks" and we must us a collection agencyThis is stated on the order form (see attached)

[redacted] was set up on Auto Pay,  If her payment info is not current i.e. Credit Card expires it is solely the customers responsibility to provide us with up to date info.  We tried to notify the customer prior to her late fee, which was out of courtesy.  We can not keep track of all...

of our customers credit card expiration dates, we do courtesy calls prior to the 10th (courtesy)  we are not obligated to give courtesy calls, its something we try to do to help.  We offered the customer the option to pay half the late fee one month and the other half the next month.  The customer opted to pay the full balance, Budget attempted to prevent a late fee but can only do so much.  We do value all of our customers and do apologize for any inconvenience,  with the customer on Auto Pay accruing a late fee should not happen. 
Thank You
Mangement

Complaint: [redacted]I am rejecting this response because:giving a customer a few hours to respond is not good business 
You should know at least 1 to 2weeks before-not 1 to two hours
There would not have been an issue if u had a system in place. Paying in full was never an issue. I dont know why that was in your response.The l ate fee is the issue which u always have the option to reduce or waiveSincerely,[redacted]

Initial Business Response /* (1000, 11, 2016/01/11) */
I have spoken with her and have gotten her account in line. She owed us money and was late. I think she got him on board that day and they both filed a complaint. We have the bill straightened out and everything has been taken care of.

Review: About 3 years ago I sign a contract that include insurance to store my property at Budget. 2 years ago rain damage some of my property while it was stored there. The manager said that there insurance does not cover the damage, but gave me 6 month free. He also assure that the ceiling that result in rain getting into my storage unit was repair. I went into my storage unit yesterday for the first time, and 80% of my property has again been damage by rain water. New items that I bought has for ever been damage. I want this storage company to abide by the insurance policy I signed for in the beganning of my policy and to refund me all of my money back. My damaged property is still there for your viewing.Desired Settlement: I want insurance to cover my damages.

Business

Response:

May 30, 2014Dear [redacted],This letter is being sent in response to the complaint received regarding the above referenced number.we are disputing the customers account of what transpired. I am attaching the contract that was signed by the customer in response to his statement that Insurance was purchased or offered at the time he rented his unit with us. We do not offer insurance nor do we insure our customers units. Our contract states that it is the responsibility of the customer to insure the contents of their units.When the customer initially notified us that there was water damage in his unit, we offered to relocate him to a different unit and we had our roofing company repair the leak. The customer informed us that he did not insure his unit. At no time did he tell us what was damaged, give us an inventory or photographs of any damaged items. Because of the inconvenience of relocating his unit so that we could make the necessary repairs, we gave the customer 6 months of no rental payments,The customer has never contacted us about any additional leaks or damages. We did contact the customers that are adjacent to his current unit and there is and has been no water damage or leaks.Please contact me if there is any additional information required with regard to this dispute.Sincerely,