Customer contacted us a few days after receipt of equipmentThe complaint was that a one or two of the coin mechanisms weren't functioning properly, they were jammedCustomer was given the manufacturer's phone number and told to call the manufacturer who is responsible for the warranty as outlined on our website and signed purchase agreementCustomer contacted us again about a week laterShe stated she was not happy with the machine and wanted to return itIt was originally explained to her clearly that his was an inexpensive mechanical machine not designed for heavy commercial use and that once received the sale was finalHowever, any issues with the machine will be covered under the terms of the manufacturer's warranty and that she had to deal with the manufacturer directly concerning those issuesI did tell her that once the machine was repaired and working properly I would try to resell it as a used machine and work o n upgrading her to a higher quality (and more expensive) electronic machine designed for commercial useI never heard from her again, neither by phone, mail or emailCopies of emails, signed invoice, signed purchase agreement and warranty information are available for review if needed Today, I also contacted the manufacturer in regards to satisfying this matterCopy of the email correspondence to them and reply from them are available for review if neededI have also called them and they have assured me that the customer's concerns will be taken care ofThe customer has also complained that the equipment is cheap and flimsyThat is not the caseThis equipment is manufactured for those looking low budget and affordable and not willing to purchase the higher priced higher quality machineryThis machine is designed for small and low to medium use non-general public locationsIn other words it designed for small offices and small controlled environments If I can be of any further assistance please feel free to contact me [redacted] / ***
Customer contacted us a few days after receipt of equipmentThe complaint was that a one or two of the coin mechanisms weren't functioning properly, they were jammedCustomer was given the manufacturer's phone number and told to call the manufacturer who is responsible for the warranty as outlined on our website and signed purchase agreementCustomer contacted us again about a week laterShe stated she was not happy with the machine and wanted to return itIt was originally explained to her clearly that his was an inexpensive mechanical machine not designed for heavy commercial use and that once received the sale was finalHowever, any issues with the machine will be covered under the terms of the manufacturer's warranty and that she had to deal with the manufacturer directly concerning those issuesI did tell her that once the machine was repaired and working properly I would try to resell it as a used machine and work o n upgrading her to a higher quality (and more expensive) electronic machine designed for commercial useI never heard from her again, neither by phone, mail or emailCopies of emails, signed invoice, signed purchase agreement and warranty information are available for review if needed Today, I also contacted the manufacturer in regards to satisfying this matterCopy of the email correspondence to them and reply from them are available for review if neededI have also called them and they have assured me that the customer's concerns will be taken care ofThe customer has also complained that the equipment is cheap and flimsyThat is not the caseThis equipment is manufactured for those looking low budget and affordable and not willing to purchase the higher priced higher quality machineryThis machine is designed for small and low to medium use non-general public locationsIn other words it designed for small offices and small controlled environments If I can be of any further assistance please feel free to contact me [redacted] / ***