We settled your claim based on the $.60/lb option. Putting information on social media that we do not honor claims is inaccurate. We settled the claim based on the contract signed by the customer. Thank you
Ms*** has received a $credit of which we did not charge the second day delivery as our liftgate didn't work properly so we handled the safe delivery next day. As for the crew men were sent and the driver was on the truck loading the entire time. Crew members had an
hour day which is an extremely long day of moving furniture. Attachments show actual move was $as we initially did not charge for the hours overtime. We revised the move to reduce overtime to $plus we gave her $additional credit showing she only paid $is the chargeWe feel we have offered her ample settlement and nothing further at this time will be credited.Thank you Rebecca G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your settlement offer and customer servicegesture For clarification an offer was made on every item on yourlatest “settlement position correspondence”However, your past (2) revisionsspecified “appearance allowance” and not cents on the poundYour revisedweights are still way off from what I originally submittedPlease referenceyour form I filled out (presentation for loss and damage) With all that, I am stillproposing the $1,dollars in effort to simply move forward on the damage to mypersonal belongingsThe money it will take to replace and repair what yourcompany has destroyed, far exceeds what I am asking.One Item I forgot to mention in my last correspondence wasthe property damage that I had to repair/address at the house I was selling.This cost was $I do not have a receiptWhat I do have is my chronologicalreport showing the damage caused by your firm (see pages 21-for pictures ofthe damage) this does not include the damage at the destination home(seepages 30-for pictures of damage) If our doorways would have been protected as per thecontract, this damage could have been avoided. A total of $1,dollars will satisfy me and I wouldresolve this claim with the Revdex.com and this settlement would remain confidential.Regards*** ***
The matter is NOT resolved The payment of $($0.60/pound) is about 25% of my overall cost of repairing my treadmill
(Receipts were already submitted through my attorney) This also does not include pain and suffering charges, especially with regards to the added stress put on my pregnant wife coming off of two miscarriages Once again, I quote "This is the maximum liability my insured, George Moving & Storage would have for any loss or damage to your client's household goods moved on September 4, 2014." The key word in that quote is "moved." If they would have, in fact, "moved" the treadmill like they were supposed to, then I can see where the "Combined Uniform Household Goods Bill of Lading and Freight Bill" and the copy of the claim that explain the valuation limits that I signed for would be valid A Bill of Lading details a shipment of merchandise Since the treadmill ended up not being part of the shipment, these documents would NOT apply legally and be permissible in this particular situation.I go back to the undeniable facts...A Their sales rep had the treadmill on the initial paperwork.B I scheduled my move three weeks prior to my move date.C The point has always been that they negligently FAILED TO MOVE the treadmill, most likely because they forgot that it would take them a few days to get a professional in to disassemble, move, and then reassemble the treadmill.D Therefore, on very short notice, I disassembled the treadmill inappropriately and moved it myself in order to get it out of my old house in time so that I was not in breach of my closing agreement.E Then, I had to pay professionals to reassemble the treadmill correctly If we presented these facts to any magistrate it would be a "slam dunk" win for me, especially since they have yet to refute any of them.Until I receive appropriate settlement, I have no problem "dragging this company through the mud" in the court system, through the PA Moving and Storage Associates, The Attorney General, Angie's List, local news outlets, etc, so that others hopefully aren't taken advantage of like I was Also, please make sure this complaint is visible on the Revdex.com website
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
As a customer service gesture, to offer full and final settlement to Mr. [redacted] in the amount of $1,600. Mr. [redacted] will be satisfied and we will have record with the Revdex.com as successfully resolving the claim. I have attached a copy of the settlement position letter sent to Mr. [redacted]. Clearly an offer was made on every item at $.60 per pound per item based on the industry standards for weight determination. This offer was fair and solid and in no way undervalued. I am also attaching a copy of a release offering, as a customer service gesture, we will settle the claim at $1,600. The letter and the release can be sent in to the Revdex.com in response to the complaint. The release you will note asks that the settlement remain confidential. If Mr. [redacted] will sign, we will then be in a position to issue a settlement check and close out this matter. Thank you,Rebecca G[redacted]
My insurance company, [redacted] and the shipper's attorney have resolved this matter. All items have been signed off on and payment has been sent. Thank you.
In response to the below complaint, there were a number of personal and health issues on the part of the customer and the circumstancessurrounding this move which may have had an impact on the outcome. As the items were delivered into a self-storage unit, it was the customer’s responsibility...
to note specific damages at the time of unloading. At that time, no exceptions were noted to indicate that any damage occurred as a result of their move with us or while their goods were in our possession. The only notation that was made by customer stated, “‘did not check the condition of items”. They made the decision to not review the condition of the items as being unloaded. Since we do not know how long the articles remained in storage or who had access to them or who would have handled them, we are unable to assume responsibility for any of the damage now being claimed. With regard to the presence of mold on the items while in storage, that matter needsto be reviewed with the storage facility owner as that would not be a result of transporting the items from residence to the storage facility. That is a condition beyond the moving company’s control and any damages as a result of mold, would need to be presented to the storage facility management for review. The transportation charges for this move had been discounted as no overtime was charged due to the customer changing moving dates to take place on a weekend. No further concessions will be made on this matter.
I am willing to modify my reviews to reflect reimbursements that I receive or changes that take place, but I won't be extorted into removing them. Thank you
Regards,
[redacted]
Your claim that was submitted was for a piece of glass. If there were other damages nothing was noted on the claim form. I will process your requested payment only if you remove your social media from Yelp, Google and Facebook. Once these are removed we will issue you the amount...
requested. Keep in mind Julie P[redacted] issued the recommended amount based on your coverage as you did not pur[redacted] additional valuation and released at $.60/lb. You are requesting Replacement Cost which you did not purchase.
We have been working with Mr. [redacted] for several months and many communications between his 15 phone calls to the owner's mobile phone along with multiple phone calls to our office. The insurance adjustors have been working with him on settlement and Mr. [redacted] has been holding up the...
process of the claim resolution. There are numerous emails going back and forth for resolution. Mr. [redacted] has been offered a final settlement on 9/22/15. Rebecca G[redacted]
George
Moving & Storage has accepted liability since the date of occurrence but
have been awaiting proper documentation from customer supporting repair
costs. As that is not available, we will
offer as a goodwill gesture the total amount of $300 to be paid to cover the
full cost of property damage repairs at both locations. The cargo settlement is processed separately from
the property damage settlement. Upon
receipt of the signed release by the insurance adjustor for the agreed upon sum
of $1600, the cargo damage settlement will be processed. Payment in the amount of $300 for full and
final settlement will be issued directly from George Moving & Storage for the
property damage and will close this matter. All issued have been addressed and resolved as per the requests made by
Mr. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am glad you are able to get a response from the company. Their conveniently summarized, and simple statement, does not surprise me. First, let me clarify, what actually occurred. The phone calls started and ended over a total of a 3-days. starting from the day of the move. I had multiple calls into their office due to the fact they kept pushing me to different people with no answers or call backs. It seemed like every time I called I was directed to a different person. It was either leaving a voice message or more lip service explaining how the next person needs to handle the situation. Finally, after several voicemails and no return calls, the operator gave me the owners cell phone and said to call Tom directly and that he is the person that should handle the situation. It was like no one was responsible for anything. It was apparent they have very poor management. I left Tom several messages over the remaining two days on his cell. Again, no return calls. I was advised he was in and out of the office and doing sales calls. I was told by his personnel to deal with Tom. I was further advised he knows of the situation and would be calling right back, which never happened. The following day I called into the office and asked for Tom and was told he was out of the building and was then transferred to the dispatcher. Again, no return calls. I called back in desperation trying to speak with someone that knows what is going on and who can help. Finally, Tom picked up the phone and was rude immediately. This was very irritating to me. This single conversation was the ONLY conversation I ever had with Tom. Hiding your head in the sand does not solve problems. This conversation was approx. 2 minutes long and was totally pointless. He basically instructed me to stop calling his company and to let his insurance company take care of it. I explained he had a couple bad employees that are carelessly handling people's furniture and they are giving his company a bad name. I was trying to help him prevent this from happening again to another customer. His unclear and vague response was "it's hard to find good people" or to that effect. Next, he continued to explain that he typically assists the insurance company to cover the repairs in these types of situations. After that single phone call with Tom, I never called back at his request. Next, I received a phone call from Julie and basically it has been a on-going email battle ever since. After long reports, pictures and emails. The insurance company is falling short on what it will take to repair the furniture George’s employees damaged. An appearance allowance in lieu of 60 cents on the pound is being offer on selective items. They actually offered me 10 dollars on some items. This is a pathetic offer. Not to mention, the contract I signed specified 60 cents on the pound on all items. I actually got rid of several pieces due to non repairable condition. Because I got rid of the pieces they are not providing 60 cents on the pound for these pieces. In efforts to simply make this go away, I requested a reasonable settlement of $1,600 which they refused. Please see attached report for details of damaged furniture.
Regards,
[redacted]
We settled your claim based on the $.60/lb option. Putting information on social media that we do not honor claims is inaccurate. We settled the claim based on the contract signed by the customer. Thank you
Ms*** has received a $credit of which we did not charge the second day delivery as our liftgate didn't work properly so we handled the safe delivery next day. As for the crew men were sent and the driver was on the truck loading the entire time. Crew members had an
hour day which is an extremely long day of moving furniture. Attachments show actual move was $as we initially did not charge for the hours overtime. We revised the move to reduce overtime to $plus we gave her $additional credit showing she only paid $is the chargeWe feel we have offered her ample settlement and nothing further at this time will be credited.Thank you Rebecca G***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your settlement offer and customer servicegesture For clarification an offer was made on every item on yourlatest “settlement position correspondence”However, your past (2) revisionsspecified “appearance allowance” and not cents on the poundYour revisedweights are still way off from what I originally submittedPlease referenceyour form I filled out (presentation for loss and damage) With all that, I am stillproposing the $1,dollars in effort to simply move forward on the damage to mypersonal belongingsThe money it will take to replace and repair what yourcompany has destroyed, far exceeds what I am asking.One Item I forgot to mention in my last correspondence wasthe property damage that I had to repair/address at the house I was selling.This cost was $I do not have a receiptWhat I do have is my chronologicalreport showing the damage caused by your firm (see pages 21-for pictures ofthe damage) this does not include the damage at the destination home(seepages 30-for pictures of damage) If our doorways would have been protected as per thecontract, this damage could have been avoided. A total of $1,dollars will satisfy me and I wouldresolve this claim with the Revdex.com and this settlement would remain confidential.Regards*** ***
The matter is NOT resolved The payment of $($0.60/pound) is about 25% of my overall cost of repairing my treadmill
(Receipts were already submitted through my attorney) This also does not include pain and suffering charges, especially with regards to the added stress put on my pregnant wife coming off of two miscarriages Once again, I quote "This is the maximum liability my insured, George Moving & Storage would have for any loss or damage to your client's household goods moved on September 4, 2014." The key word in that quote is "moved." If they would have, in fact, "moved" the treadmill like they were supposed to, then I can see where the "Combined Uniform Household Goods Bill of Lading and Freight Bill" and the copy of the claim that explain the valuation limits that I signed for would be valid A Bill of Lading details a shipment of merchandise Since the treadmill ended up not being part of the shipment, these documents would NOT apply legally and be permissible in this particular situation.I go back to the undeniable facts...A Their sales rep had the treadmill on the initial paperwork.B I scheduled my move three weeks prior to my move date.C The point has always been that they negligently FAILED TO MOVE the treadmill, most likely because they forgot that it would take them a few days to get a professional in to disassemble, move, and then reassemble the treadmill.D Therefore, on very short notice, I disassembled the treadmill inappropriately and moved it myself in order to get it out of my old house in time so that I was not in breach of my closing agreement.E Then, I had to pay professionals to reassemble the treadmill correctly If we presented these facts to any magistrate it would be a "slam dunk" win for me, especially since they have yet to refute any of them.Until I receive appropriate settlement, I have no problem "dragging this company through the mud" in the court system, through the PA Moving and Storage Associates, The Attorney General, Angie's List, local news outlets, etc, so that others hopefully aren't taken advantage of like I was Also, please make sure this complaint is visible on the Revdex.com website
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
As a customer service gesture, to offer full and final settlement to Mr. [redacted] in the amount of $1,600. Mr. [redacted] will be satisfied and we will have record with the Revdex.com as successfully resolving the claim. I have attached a copy of the settlement position letter sent to Mr. [redacted]. Clearly an offer was made on every item at $.60 per pound per item based on the industry standards for weight determination. This offer was fair and solid and in no way undervalued. I am also attaching a copy of a release offering, as a customer service gesture, we will settle the claim at $1,600. The letter and the release can be sent in to the Revdex.com in response to the complaint. The release you will note asks that the settlement remain confidential. If Mr. [redacted] will sign, we will then be in a position to issue a settlement check and close out this matter. Thank you,Rebecca G[redacted]
My insurance company, [redacted] and the shipper's attorney have resolved this matter. All items have been signed off on and payment has been sent. Thank you.
In response to the below complaint, there were a number of personal and health issues on the part of the customer and the circumstancessurrounding this move which may have had an impact on the outcome. As the items were delivered into a self-storage unit, it was the customer’s responsibility...
to note specific damages at the time of unloading. At that time, no exceptions were noted to indicate that any damage occurred as a result of their move with us or while their goods were in our possession. The only notation that was made by customer stated, “‘did not check the condition of items”. They made the decision to not review the condition of the items as being unloaded. Since we do not know how long the articles remained in storage or who had access to them or who would have handled them, we are unable to assume responsibility for any of the damage now being claimed. With regard to the presence of mold on the items while in storage, that matter needsto be reviewed with the storage facility owner as that would not be a result of transporting the items from residence to the storage facility. That is a condition beyond the moving company’s control and any damages as a result of mold, would need to be presented to the storage facility management for review. The transportation charges for this move had been discounted as no overtime was charged due to the customer changing moving dates to take place on a weekend. No further concessions will be made on this matter.
I am willing to modify my reviews to reflect reimbursements that I receive or changes that take place, but I won't be extorted into removing them. Thank you
Regards,
[redacted]
Your claim that was submitted was for a piece of glass. If there were other damages nothing was noted on the claim form. I will process your requested payment only if you remove your social media from Yelp, Google and Facebook. Once these are removed we will issue you the amount...
requested. Keep in mind Julie P[redacted] issued the recommended amount based on your coverage as you did not pur[redacted] additional valuation and released at $.60/lb. You are requesting Replacement Cost which you did not purchase.
We have been working with Mr. [redacted] for several months and many communications between his 15 phone calls to the owner's mobile phone along with multiple phone calls to our office. The insurance adjustors have been working with him on settlement and Mr. [redacted] has been holding up the...
process of the claim resolution. There are numerous emails going back and forth for resolution. Mr. [redacted] has been offered a final settlement on 9/22/15. Rebecca G[redacted]
George
Moving & Storage has accepted liability since the date of occurrence but
have been awaiting proper documentation from customer supporting repair
costs. As that is not available, we will
offer as a goodwill gesture the total amount of $300 to be paid to cover the
full cost of property damage repairs at both locations. The cargo settlement is processed separately from
the property damage settlement. Upon
receipt of the signed release by the insurance adjustor for the agreed upon sum
of $1600, the cargo damage settlement will be processed. Payment in the amount of $300 for full and
final settlement will be issued directly from George Moving & Storage for the
property damage and will close this matter. All issued have been addressed and resolved as per the requests made by
Mr. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am glad you are able to get a response from the company. Their conveniently summarized, and simple statement, does not surprise me. First, let me clarify, what actually occurred. The phone calls started and ended over a total of a 3-days. starting from the day of the move. I had multiple calls into their office due to the fact they kept pushing me to different people with no answers or call backs. It seemed like every time I called I was directed to a different person. It was either leaving a voice message or more lip service explaining how the next person needs to handle the situation. Finally, after several voicemails and no return calls, the operator gave me the owners cell phone and said to call Tom directly and that he is the person that should handle the situation. It was like no one was responsible for anything. It was apparent they have very poor management. I left Tom several messages over the remaining two days on his cell. Again, no return calls. I was advised he was in and out of the office and doing sales calls. I was told by his personnel to deal with Tom. I was further advised he knows of the situation and would be calling right back, which never happened. The following day I called into the office and asked for Tom and was told he was out of the building and was then transferred to the dispatcher. Again, no return calls. I called back in desperation trying to speak with someone that knows what is going on and who can help. Finally, Tom picked up the phone and was rude immediately. This was very irritating to me. This single conversation was the ONLY conversation I ever had with Tom. Hiding your head in the sand does not solve problems. This conversation was approx. 2 minutes long and was totally pointless. He basically instructed me to stop calling his company and to let his insurance company take care of it. I explained he had a couple bad employees that are carelessly handling people's furniture and they are giving his company a bad name. I was trying to help him prevent this from happening again to another customer. His unclear and vague response was "it's hard to find good people" or to that effect. Next, he continued to explain that he typically assists the insurance company to cover the repairs in these types of situations. After that single phone call with Tom, I never called back at his request. Next, I received a phone call from Julie and basically it has been a on-going email battle ever since. After long reports, pictures and emails. The insurance company is falling short on what it will take to repair the furniture George’s employees damaged. An appearance allowance in lieu of 60 cents on the pound is being offer on selective items. They actually offered me 10 dollars on some items. This is a pathetic offer. Not to mention, the contract I signed specified 60 cents on the pound on all items. I actually got rid of several pieces due to non repairable condition. Because I got rid of the pieces they are not providing 60 cents on the pound for these pieces. In efforts to simply make this go away, I requested a reasonable settlement of $1,600 which they refused. Please see attached report for details of damaged furniture.
Regards,
[redacted]